TOM ADAMS Windows and Carpets

"Thank you for your review- These past months have been a challenge in scheduling installations, because of the rainy days (more than normal) and early snow. We lost 11 working days in which our many crews had to work during the weekends to catch up. Thank you for your patience and please accept our apology, we are working hard to make changes in our system, in order to communicate faster and more efficiently with our customers. I am delighted that we have met you expectations in the high quality of workmanship that our customers have grown to expect from Tom Adams Windows and Carpets, in our 60 years of business. Your lifetime labor warranty and manufacturer's lifetime window and glass breakage is an excellent peace of mind warranty against any future incidents or accidents. If we can help you in any way or be of any further service... please call us. Thank you again Robert Barufkin, Sales Manager Tom Adams Windows and Carpets"

"I tried to look you up in our system. But without a name, it was challenging. We looked up the house and found where we did an installation in Nov. 2011 - We came out a couple of months later and recapped the outside of 3 windows because they were not aesthetically pleasing. But we never received a service call from this home since our original installation, in regards to air leaking. If you have air leaking from our windows, please call the service department. If you are the original owner, you have a lifetime labor warranty and we would like the opportunity to make sure you windows operate properly."

"Thank you for the opportunity to serve your needs-"

"Thank you for the opportunity to install new High energy efficient windows in your home. I am delighted that we met all your expectations."

"[Member Name Removed], [Member Name Removed], First of all, we sold all products and installations of your job to your builder... not to you directly. I do not know what price was given to you, because we sold the builder, but I do know that builder is very competitive in regards to pricing and does excellent work. Please see the answer to your questions below. 1) When we were informed of the scratches that were in the floor, we inspected your floor and agreed and ordered more of your vinyl tile material from the factory (which is the reason it took 10 days) at no cost 2) We replaced all damaged material and cleaned up any scuff marks on the wall and floor that were created when the large boxes of material touched the walls - we also had your builder paint and touch up any marks that we could not clean off that did not meet your approval. 3) In regards to the carpet or vinyl, if the carpet or vinyl needs cleaning because of a worker, then we will send a professional carpet cleaning company out to clean those issues, if we caused them. 4) In regards to the statement of spacing and flooring color lacks cohesiveness, please let my service specialist inspect and fix that area to make it better for you- The last time you signed off that everything looked good, but if it doesn't, then let us make it correct. 5) We installed all your material that was ordered, there was none left over, which is one of the reasons we had to order all new material to replace the scratched boards. We never order extra material for a job, unless the customer asks for it. Most customers to not want to pay for material not being installed. You were charged for only the material to complete the job, there was none left over. So when you say " No extra flooring leftover in boxes that you paid for" that's a good thing 6)In regards to the carpet or vinyl, if the carpet or vinyl needs cleaning because of a worker, the we will send a professional carpet cleaning company out to clean those issues, if we caused them. Our service teams carry booties for their feet to eliminate this mishap of dirty shoes, so I do not know why it happened, As you can tell, we do not underserve or overprice our clients. Sometimes things happen or expectations are not met. We are always willing to do what is possible, if we missed you expectations on the job. Tom Adams Windows and Carpets also have a " No One Beats Our Price Guarantee", so I know that we are very competitive to other retailers. My name is Robert Barufkin and please e-mail me at [email protected] or call my office number at 215-357-7000 ext. #138- so I can make arrangements for these issues that you want to have rectified. Thank you"

"Dear Mr. [Member Name Removed], Tom Adams works hard to communicate with our customers the scope of work and time frames. I am delighted, but not surprised that we met our obligations with superior workmanship and good communication. Our 61 years in the home improvement industry and taught us to be honest, upfront and caring to our customers and their homes. We are not here to sell you products that do not upgrade the value of your home or sell services that do make your home more superior than when we started. Please pass this message to all of your neighbors and friends. If we can be of any further service, just call us. Thank you for your business and trust."

"[Removed Member Name] , thank you for your highest rating from Angies list for the work we did at your home- I am glad we met and surpassed your expectations. If I can be of any help, please do not hesitate to contact us."

"Thank you for your kind words- I am glad we met your expectations and my sales team was up front in explaining that we do not paint or stain ( Our installation team are not painters- they are certified and trained for new construction or replacement installation only) In reference to pricing we always strife to be the most competitive in pricing but many homeowners believe all windows and doors are the same - that is furthest from the truth along with all installation is the same- Again that is incorrect. You pay for what you get - Our installers are all trained and factory certified to give us a beautiful and efficient installation that last a lifetime along with our exclusive labor warranty- We always have a No ONE BEATS OUR PRICE GUARANTEE - which keeps everyone honest in installing the same products. I am delighted you are happy with the final product installed"

"[Member Name Removed], Thank you for taking my call. I look forward to our conversation later to discuss any questions or issues. I checked all files and I am sorry to say that we do not have your letter. Please send me a copy of that letter when you get home from work and I will review with our service manager to solve any concerns you may have. Either my Service Manger or I will call you back to set a time to discuss and / or send out a In Home Service team to your home if needed. Talk to you soon, Sincerely, Robert Barufkin, Sales Manager"

"[Member name removed], thank you for your kind words- I am glad to hear of your satisfaction. I see you rated us an "A" in all categories but a "C" in pricing. As you know we are very competitively priced with a NO ONE BEATS OUR PRICE GUARANTEE - Our Provia Doors cost more than big box doors, but the quality, value, benefit, appearance and warranties are so much superior than the competitions- that the lifecycle cost of our doors are less then big box doors- this is surely the last door purchase for that opening in your home. Thank you again for being a customer if we can be of any further assistance-please call Joe or myself. Robert Barufkin, Sales Manager Tom Adams windows and Carpets -"

"(member name removed), Thank you for your statement. Tom Adams Company works very hard in training our staff and installers. Our job is your satisfaction. Thank you again for the nice words you expressed about us. If I can be of any help or answer any questions- please call Robert Barufkin, Sales Manager Tom Adams Windows and Carpets"

"Thank you for your kind words. Tom Adams works hard to ensure that our knowledgeable sales people educate our customers in order for them to make the best decision for their home. I will pass your comments to our store manager, Paul, who I am sure will appreciate them. Thank you again."

"I'm sorry you have sought out the help of a third party in this matter since we have been trying to work this out with you directly. Your windows were installed on March 15, 2002, which came with a (1) year labor warranty - which is clearly stated on your contract. In the first 12 years you windows were installed, there were no complaints filed about leaking windows. When we inspected the windows on 1/20/14, there was noticeable cracking of the exterior caulk. It is the responsibility of the homeowners, after the labor warranty has expired, to keep up with the maintenance of the windows. They could choose to do it themselves or contract us to do it at a reasonable price. Obviously after 12 years of no maintenance, the windows need to be re-caulked to prevent any future leaking. We originally offered to re-caulk the exterior of the 14 windows we installed as well as add some additional weatherstripping to prevent air infiltration for a price of $395.00. In a conversation shortly after that we offered to reduce the price to hopefully resolve the situation, but you wanted no part of it. You said you would rather pay someone else to do it. After some time, you called again on October of 2014 to revisit the situation. On 10/10/14, we called you and offered to re-caulk the windows at no charge as a one-time customer accommodation. Unfortunately, you declined the offer. On 10/27/14, you and your wife came into our showroom and discussed the situation with myself and Glenn Adams. At that point, we took our accommodating offer even further. We offered to re-caulk the interior and exterior of the windows as needed, add extra weatherstripping, and replace the interior sills that showed wood rot. Remember, the windows at this point are 11 and a half years out of warranty. This offer was more than fair and way past what we are contractually obligated to do. Our plan was to do all of the caulking and weatherstripping on the first trip and return to do the sills on a future trip. The customer was to monitor the windows after the re-caulking to confirm there was no leaks, then give us a call to let us know it was good for us to replace the sills. On 11/19/14, I had two techs complete the re-caulking and installation of the weatherstripping. We were now waiting for the call to return and replace the interior sills. We did not hear anything from you until their claim was posted on Angie's List. Here we are, waiting for you to contact us to complete the service work and then we find that you bashed us online. We called and spoke to you on 2/24/15 to find out why this happened. You explained it must have been a misunderstanding on who was to contact who. On 2/25/15, we contacted you stating that if you didn't agree to complete our initial agreement, we will not schedule the appointment to replace the sills. This basically comes down to the fact that the windows are 12 years out of warranty and we have made every attempt to resolve the situation. When you bought these windows you had a chance to upgrade the labor warranty to 5 years, which you turned down. Even with that, these windows were installed in 2002- wood rot is a maintenance issue, not an installation or manufacture issue."

"Hello, Thank you for your kind words. Our company for 60 years have worked hard to ensure our customers happiness. From sales to installation, our company success is based on your satisfaction. If you have any questions or problems, please do not hesitate to call us. My name is Robert and I am the sales manager and can be reached at 215-357-7000 ext. 138 - Thank you for your business and look forward to serving your needs on your next job."

"[removed member name] - Thank you very much for your kind words - Tom Adams Windows and Carpet works hard to meet the needs of our customers- Also, our salesperson Ken, is a great asset to our company and our customers, his knowledge and personal attention to our customers needs... guarantee their satisfaction. I am delighted we met all your requirements, if we can be of further service, please call us -- thank you"

"[member name removed], thank you for your kind words, we are delighted that we met your requirements and you were satisfied with our workmanship. When you are ready for your entry door, please contact your salesperson or stop by one of our showrooms. We display over 35 different color, style and glass doors. Our extensive product assortment and our computer design program guarantees we will find a door that enhances the beauty of your home and will make an exceptional first impression. If we can be of further service, please call us. Thank you."