TOM ADAMS Windows and Carpets
About us
Four Locations - Doylestown, Pa. -- Whitehall, Pa. --- Churchville, Pa. --- Southampton, Pa. -- Since 1955, Tom Adams has replaced and installed windows, doors, siding, patio doors, retractable awnings, decking and roofing, as well as enlarged openings, so small window areas can now be patio sliding doors. We also sell and install all types of flooring: residential and commercial - carpet, hardwood, ceramic tile, vinyl, laminate, cork and sheet vinyl. Our knowledgeable sales representatives and expert installers will help you beautify your home. Call us today for a free in-home estimate and remember...Nobody beats our Price.
Business highlights
Services we offer
Windows - Doors - Bows - Bays - Vinyl Siding - Storm Doors - Patio Doors - Phantom Screen - Garage and Patio Doors - Roofing - Carpets - Vinyl - Flooring - Tile Flooring - Laminate Flooring - Hardwood Flooring - Retractable Awnings & Decking
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 11% | ||
| 2% | ||
| 5% | ||
| 5% |
"Thank you for your review- These past months have been a challenge in scheduling installations, because of the rainy days (more than normal) and early snow. We lost 11 working days in which our many crews had to work during the weekends to catch up. Thank you for your patience and please accept our apology, we are working hard to make changes in our system, in order to communicate faster and more efficiently with our customers. I am delighted that we have met you expectations in the high quality of workmanship that our customers have grown to expect from Tom Adams Windows and Carpets, in our 60 years of business. Your lifetime labor warranty and manufacturer's lifetime window and glass breakage is an excellent peace of mind warranty against any future incidents or accidents. If we can help you in any way or be of any further service... please call us. Thank you again Robert Barufkin, Sales Manager Tom Adams Windows and Carpets"
"I tried to look you up in our system. But without a name, it was challenging. We looked up the house and found where we did an installation in Nov. 2011 - We came out a couple of months later and recapped the outside of 3 windows because they were not aesthetically pleasing. But we never received a service call from this home since our original installation, in regards to air leaking. If you have air leaking from our windows, please call the service department. If you are the original owner, you have a lifetime labor warranty and we would like the opportunity to make sure you windows operate properly."
"Thank you for the opportunity to serve your needs-"
"Thank you for the opportunity to install new High energy efficient windows in your home. I am delighted that we met all your expectations."
"[Member Name Removed], Thank you very much for your compliments about your project and our sales associate Ken. I am delighted that we were able to meet all time constraints and meet all expectations to the job. We are very proud of Ken Lange, he is experienced in our industry and quickly understands the needs of his customers, while suggesting products and work needed to match their vision for their project. If we can be of any further help, please do not hesitate to contact us."
1) Scratched vinyl flooring. Not a few scratches - over 40.
2) Marks all over my freshly painted walls and ceilings when carrying in product.
3) Workers walking up and down my brand new carpeted stairs with dirty boots.
4) Replacement of scratched planks after 10 day wait and on reinstall left areas of spacing and flooring color that now lacks cohesiveness.
5) No extra flooring that was leftover in the boxes that I paid for.
6) A really dirty vinyl floor that has scuff marks from dirty boots.
7) An apology after I had to ask for one.
Key Takeway: I overpaid and was underserved. Overall not a great experience and would not use again.
"[Member Name Removed], [Member Name Removed], First of all, we sold all products and installations of your job to your builder... not to you directly. I do not know what price was given to you, because we sold the builder, but I do know that builder is very competitive in regards to pricing and does excellent work. Please see the answer to your questions below. 1) When we were informed of the scratches that were in the floor, we inspected your floor and agreed and ordered more of your vinyl tile material from the factory (which is the reason it took 10 days) at no cost 2) We replaced all damaged material and cleaned up any scuff marks on the wall and floor that were created when the large boxes of material touched the walls - we also had your builder paint and touch up any marks that we could not clean off that did not meet your approval. 3) In regards to the carpet or vinyl, if the carpet or vinyl needs cleaning because of a worker, then we will send a professional carpet cleaning company out to clean those issues, if we caused them. 4) In regards to the statement of spacing and flooring color lacks cohesiveness, please let my service specialist inspect and fix that area to make it better for you- The last time you signed off that everything looked good, but if it doesn't, then let us make it correct. 5) We installed all your material that was ordered, there was none left over, which is one of the reasons we had to order all new material to replace the scratched boards. We never order extra material for a job, unless the customer asks for it. Most customers to not want to pay for material not being installed. You were charged for only the material to complete the job, there was none left over. So when you say " No extra flooring leftover in boxes that you paid for" that's a good thing 6)In regards to the carpet or vinyl, if the carpet or vinyl needs cleaning because of a worker, the we will send a professional carpet cleaning company out to clean those issues, if we caused them. Our service teams carry booties for their feet to eliminate this mishap of dirty shoes, so I do not know why it happened, As you can tell, we do not underserve or overprice our clients. Sometimes things happen or expectations are not met. We are always willing to do what is possible, if we missed you expectations on the job. Tom Adams Windows and Carpets also have a " No One Beats Our Price Guarantee", so I know that we are very competitive to other retailers. My name is Robert Barufkin and please e-mail me at [email protected] or call my office number at 215-357-7000 ext. #138- so I can make arrangements for these issues that you want to have rectified. Thank you"
It took longer than initially planned between contracting and completion of the work due to a long lead time from the supplier to manufacture the custom-sized 6 ft semi-circle window. The office contacted me early in the process to let me know that the work would likely take place in February instead of January as earlier planned; disappointing of course, but good communication. When it came time to do the work, Wayne and John were on schedule, extremely professional and highly competent. The job was estimated to take two days and was completed in a day and a half. Cleanup was thorough at the end of the job, and no issues on that end working inside the house.
Highly recommend.
"Dear Mr. [Member Name Removed], Tom Adams works hard to communicate with our customers the scope of work and time frames. I am delighted, but not surprised that we met our obligations with superior workmanship and good communication. Our 61 years in the home improvement industry and taught us to be honest, upfront and caring to our customers and their homes. We are not here to sell you products that do not upgrade the value of your home or sell services that do make your home more superior than when we started. Please pass this message to all of your neighbors and friends. If we can be of any further service, just call us. Thank you for your business and trust."
"[Removed Member Name] , thank you for your highest rating from Angies list for the work we did at your home- I am glad we met and surpassed your expectations. If I can be of any help, please do not hesitate to contact us."
"Judye- Thank you for your kind words. I am delighted everything worked out especially the special molding that you and I discussed when you were at the showroom. If we can be of any help in future projects- please do not hesitate to contact us. Robert Barufkin, Sales Manager"
My contact person at Tom Adams was Rick Schmidt. Very knowledgeable he offered suggestions that made this an easy buying experience. All of this means nothing unless the installers know what they're doing.. It took them 6 hours in the heat to install the new door. This included the removal and the reinstall of the Provia storm door. Overall I was very happy with the service provided by Tom Adams.
Three months later I had an issue with the storm door (that they reinstalled) and a minor problem with the new front door. I called the store and they promptly scheduled to have it fixed. This is good service after the sale. I'm a satisfied customer and would recommend them.
The planning , ordering, and installation were excellent. While waiting for the windows to come in, we were kept up to date with the status of our order which was appreciated. The installers showed up on time, were very neat in their work, and seemed to progress very efficiently. Towards the end of the installation day, our salesman stopped in and answered any questions we had.
We do have an issue with our picture window which is not the fault of Tom Adams but rather a factory issue. As this is getting resolved, Tom Adams has been very supportive and we are sure it will be taken care of in the near future.
"Thank you for your kind words- I am glad we met your expectations and my sales team was up front in explaining that we do not paint or stain ( Our installation team are not painters- they are certified and trained for new construction or replacement installation only) In reference to pricing we always strife to be the most competitive in pricing but many homeowners believe all windows and doors are the same - that is furthest from the truth along with all installation is the same- Again that is incorrect. You pay for what you get - Our installers are all trained and factory certified to give us a beautiful and efficient installation that last a lifetime along with our exclusive labor warranty- We always have a No ONE BEATS OUR PRICE GUARANTEE - which keeps everyone honest in installing the same products. I am delighted you are happy with the final product installed"
"[Member Name Removed], Thank you for taking my call. I look forward to our conversation later to discuss any questions or issues. I checked all files and I am sorry to say that we do not have your letter. Please send me a copy of that letter when you get home from work and I will review with our service manager to solve any concerns you may have. Either my Service Manger or I will call you back to set a time to discuss and / or send out a In Home Service team to your home if needed. Talk to you soon, Sincerely, Robert Barufkin, Sales Manager"
"[Member name removed], thank you for your kind words- I am glad to hear of your satisfaction. I see you rated us an "A" in all categories but a "C" in pricing. As you know we are very competitively priced with a NO ONE BEATS OUR PRICE GUARANTEE - Our Provia Doors cost more than big box doors, but the quality, value, benefit, appearance and warranties are so much superior than the competitions- that the lifecycle cost of our doors are less then big box doors- this is surely the last door purchase for that opening in your home. Thank you again for being a customer if we can be of any further assistance-please call Joe or myself. Robert Barufkin, Sales Manager Tom Adams windows and Carpets -"
"(member name removed), Thank you for your statement. Tom Adams Company works very hard in training our staff and installers. Our job is your satisfaction. Thank you again for the nice words you expressed about us. If I can be of any help or answer any questions- please call Robert Barufkin, Sales Manager Tom Adams Windows and Carpets"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.