TOM ADAMS Windows and Carpets
About us
Four Locations - Doylestown, Pa. -- Whitehall, Pa. --- Churchville, Pa. --- Southampton, Pa. -- Since 1955, Tom Adams has replaced and installed windows, doors, siding, patio doors, retractable awnings, decking and roofing, as well as enlarged openings, so small window areas can now be patio sliding doors. We also sell and install all types of flooring: residential and commercial - carpet, hardwood, ceramic tile, vinyl, laminate, cork and sheet vinyl. Our knowledgeable sales representatives and expert installers will help you beautify your home. Call us today for a free in-home estimate and remember...Nobody beats our Price.
Business highlights
Emergency services offered
70 years of experience
Services we offer
Windows - Doors - Bows - Bays - Vinyl Siding - Storm Doors - Patio Doors - Phantom Screen - Garage and Patio Doors - Roofing - Carpets - Vinyl - Flooring - Tile Flooring - Laminate Flooring - Hardwood Flooring - Retractable Awnings & Decking
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.593 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 11% | ||
| 2% | ||
| 5% | ||
| 5% |
Showing 1-25 of 93 reviews
Tom E.
Sep 2022
I purchased replacement window from their warehouse. Their salesman told me the windows had a 10 warranty on the windows. However, when one of the window had a crack on the inside of the window they refused to honor the sash replacement with out be paid a service charge to replace what is clearly a manufacturer defect. I purchased the window year ago clearly with the ten year warranty. I have installed windows for 35+ years would not recommend this company.
Stephen B.
Dec 2018
We have used Ton Adams twice to install windows. Our interactions leading up to installation were positive. Expect to wait for an installation date though. It did take a while to get dates on the calendar both times. The crew lead by Jay is awesome, and we requested them multiple times. They are professional, friendly and personable. They took the time to do the installation correctly, and they also took the time to talk to us about issues or info about the windows. There were a couple minor issues. One involved a delivered screen that was not the right size. The other involved a broken piece of one window. Both issues were addressed professionally and fixed in a reasonable amount of time. As mentioned it can take some time to get things scheduled.
Response from TOM ADAMS Windows and Carpets
"Thank you for your review- These past months have been a challenge in scheduling installations, because of the rainy days (more than normal) and early snow. We lost 11 working days in which our many crews had to work during the weekends to catch up. Thank you for your patience and please accept our apology, we are working hard to make changes in our system, in order to communicate faster and more efficiently with our customers. I am delighted that we have met you expectations in the high quality of workmanship that our customers have grown to expect from Tom Adams Windows and Carpets, in our 60 years of business. Your lifetime labor warranty and manufacturer's lifetime window and glass breakage is an excellent peace of mind warranty against any future incidents or accidents. If we can help you in any way or be of any further service... please call us. Thank you again Robert Barufkin, Sales Manager Tom Adams Windows and Carpets"
Bill F.
Aug 2017
many problems........... Still having issues with both windows & patio door after 6 service calls. When purchased thought we were buying the top of the line "PARK AVE" model from Thermal Ind. The sales person seemed very professional & liked the fact Tom Adams has a physical showroom & longtime business. In the past found they were high priced, but then they had a sale on this brand & were able to get what was believed top of the line features. But many of the issues seem to be with poor installation as follows: - Day after install found a gap so big on window sash weatherstripping that I could see daylight thru it. Got service person out in a few days who said it wasn't installed correctly, needed a part he didn't have to correct. IT TOOK THEM 6 WEEKS TO RETURN & CORRECT! - Then found sliding glass door had a rubbing noise when open & closing. Put in another service call. But, that tech only put on lubricant that only had a temporary fix. _So complained again about noise + now had another window issue with locking latch. When that service tech came out found he needed to order a latch part + noticed that sash was warped & would order that also. Tried to fix patio door, said he understood problem, but had to return another time with 2nd tech to fix. - When they returned , 2 men spent a lot of time here, but only got the window latch replaced. The rest of their 2 hours was wasted. The new sash brought was worse that the first. The patio door doesn't make the noise anymore but their adjustment causes the screen to scape away at the door frame. - Still waiting for them to return to make fixes & now including new issue with the special patio door deadbolt lock feature.
Dale C.
Jun 2017
Work was done in a timely fashion, was excellent in quality and at a fair price.
Tom P.
Mar 2017
They did a terrible job. They installed windows without putting any insulation in the opening between the window and opening. They caulk the inside but it cracked after one year. They came out and said it was the wrong caulk. The put straps of vinyl on but windows still leak a of air. They also did a terrible job on the trim on out but they did fix the outside looks OK. Do your self a favor and DON'T USE TOM ADAMS FOR WINDOWS
Response from TOM ADAMS Windows and Carpets
"I tried to look you up in our system. But without a name, it was challenging. We looked up the house and found where we did an installation in Nov. 2011 - We came out a couple of months later and recapped the outside of 3 windows because they were not aesthetically pleasing. But we never received a service call from this home since our original installation, in regards to air leaking. If you have air leaking from our windows, please call the service department. If you are the original owner, you have a lifetime labor warranty and we would like the opportunity to make sure you windows operate properly."
Dale C.
Dec 2016
I already have the door. I would use them in the future.
Dale C.
Dec 2016
I'd use them again.
Gary G.
Jun 2016
They do not have their own installers. A sub contractor shows up about 10 am. A late start in my opinion. The contractor was not aware that the kick plates and threshold wood was to be replaced. He was trying to use old busted up particle board as filler material which is where the door was to be screwed into. He disappeared for 2 hours "to get materials" so they said. Tom Adams is more like Don Adams on Get Smart. Good price is not always to go. We learned that on this job
Barb Y.
Jun 2016
It went great! It went fantastic!
Response from TOM ADAMS Windows and Carpets
"Thank you for the opportunity to serve your needs-"
David S.
May 2016
unknown
Response from TOM ADAMS Windows and Carpets
"Thank you for the opportunity to install new High energy efficient windows in your home. I am delighted that we met all your expectations."
Stephanie R.
Apr 2016
No problems. Courteous, on time, Ken Lange was great to work with, and he sent the same crew.
Response from TOM ADAMS Windows and Carpets
"[Member Name Removed], Thank you very much for your compliments about your project and our sales associate Ken. I am delighted that we were able to meet all time constraints and meet all expectations to the job. We are very proud of Ken Lange, he is experienced in our industry and quickly understands the needs of his customers, while suggesting products and work needed to match their vision for their project. If we can be of any further help, please do not hesitate to contact us."
Amy M.
Apr 2016
Let me start off by saying all was great up until the time of install. Spent almost $4000 on carpet and vinyl floors that were priced higher than competition thinking I would receive better service. In actuality here is what I received:
1) Scratched vinyl flooring. Not a few scratches - over 40.
2) Marks all over my freshly painted walls and ceilings when carrying in product.
3) Workers walking up and down my brand new carpeted stairs with dirty boots.
4) Replacement of scratched planks after 10 day wait and on reinstall left areas of spacing and flooring color that now lacks cohesiveness.
5) No extra flooring that was leftover in the boxes that I paid for.
6) A really dirty vinyl floor that has scuff marks from dirty boots.
7) An apology after I had to ask for one.
Key Takeway: I overpaid and was underserved. Overall not a great experience and would not use again.
1) Scratched vinyl flooring. Not a few scratches - over 40.
2) Marks all over my freshly painted walls and ceilings when carrying in product.
3) Workers walking up and down my brand new carpeted stairs with dirty boots.
4) Replacement of scratched planks after 10 day wait and on reinstall left areas of spacing and flooring color that now lacks cohesiveness.
5) No extra flooring that was leftover in the boxes that I paid for.
6) A really dirty vinyl floor that has scuff marks from dirty boots.
7) An apology after I had to ask for one.
Key Takeway: I overpaid and was underserved. Overall not a great experience and would not use again.
Response from TOM ADAMS Windows and Carpets
"[Member Name Removed], [Member Name Removed], First of all, we sold all products and installations of your job to your builder... not to you directly. I do not know what price was given to you, because we sold the builder, but I do know that builder is very competitive in regards to pricing and does excellent work. Please see the answer to your questions below. 1) When we were informed of the scratches that were in the floor, we inspected your floor and agreed and ordered more of your vinyl tile material from the factory (which is the reason it took 10 days) at no cost 2) We replaced all damaged material and cleaned up any scuff marks on the wall and floor that were created when the large boxes of material touched the walls - we also had your builder paint and touch up any marks that we could not clean off that did not meet your approval. 3) In regards to the carpet or vinyl, if the carpet or vinyl needs cleaning because of a worker, then we will send a professional carpet cleaning company out to clean those issues, if we caused them. 4) In regards to the statement of spacing and flooring color lacks cohesiveness, please let my service specialist inspect and fix that area to make it better for you- The last time you signed off that everything looked good, but if it doesn't, then let us make it correct. 5) We installed all your material that was ordered, there was none left over, which is one of the reasons we had to order all new material to replace the scratched boards. We never order extra material for a job, unless the customer asks for it. Most customers to not want to pay for material not being installed. You were charged for only the material to complete the job, there was none left over. So when you say " No extra flooring leftover in boxes that you paid for" that's a good thing 6)In regards to the carpet or vinyl, if the carpet or vinyl needs cleaning because of a worker, the we will send a professional carpet cleaning company out to clean those issues, if we caused them. Our service teams carry booties for their feet to eliminate this mishap of dirty shoes, so I do not know why it happened, As you can tell, we do not underserve or overprice our clients. Sometimes things happen or expectations are not met. We are always willing to do what is possible, if we missed you expectations on the job. Tom Adams Windows and Carpets also have a " No One Beats Our Price Guarantee", so I know that we are very competitive to other retailers. My name is Robert Barufkin and please e-mail me at [email protected] or call my office number at 215-357-7000 ext. #138- so I can make arrangements for these issues that you want to have rectified. Thank you"
Kristine B.
Mar 2016
Aside from some hiccups in the scheduling the overall installation was great.
William L.
Mar 2016
Contractor properly diagnosed the problem and corrective action. Price was 40% lower than the next lowest bidder. Some cost reductions were due to reduced scope in comparison of the bids. The higher bidders proposed to replace more of the vinyl siding then proved to be unnecessary. Another bidder was only interested in upselling high-grade windows for the whole house. Tom Adams Windows and Carpets performed this work better and smarter than their competition. It's always tough to take on a $6,000 repair, but I am so glad we found them because the next guy was charging a lot more and doing work we didn't need.
It took longer than initially planned between contracting and completion of the work due to a long lead time from the supplier to manufacture the custom-sized 6 ft semi-circle window. The office contacted me early in the process to let me know that the work would likely take place in February instead of January as earlier planned; disappointing of course, but good communication. When it came time to do the work, Wayne and John were on schedule, extremely professional and highly competent. The job was estimated to take two days and was completed in a day and a half. Cleanup was thorough at the end of the job, and no issues on that end working inside the house.
Highly recommend.
It took longer than initially planned between contracting and completion of the work due to a long lead time from the supplier to manufacture the custom-sized 6 ft semi-circle window. The office contacted me early in the process to let me know that the work would likely take place in February instead of January as earlier planned; disappointing of course, but good communication. When it came time to do the work, Wayne and John were on schedule, extremely professional and highly competent. The job was estimated to take two days and was completed in a day and a half. Cleanup was thorough at the end of the job, and no issues on that end working inside the house.
Highly recommend.
Response from TOM ADAMS Windows and Carpets
"Dear Mr. [Member Name Removed], Tom Adams works hard to communicate with our customers the scope of work and time frames. I am delighted, but not surprised that we met our obligations with superior workmanship and good communication. Our 61 years in the home improvement industry and taught us to be honest, upfront and caring to our customers and their homes. We are not here to sell you products that do not upgrade the value of your home or sell services that do make your home more superior than when we started. Please pass this message to all of your neighbors and friends. If we can be of any further service, just call us. Thank you for your business and trust."
Michael S.
Feb 2016
.
Response from TOM ADAMS Windows and Carpets
"[Removed Member Name] , thank you for your highest rating from Angies list for the work we did at your home- I am glad we met and surpassed your expectations. If I can be of any help, please do not hesitate to contact us."
JUDY M.
Oct 2015
I had started with another flooring company, but was not comfortable with them doing the job. I then went to Tom Adams, because they had done other work in my home, I forgot they did flooring too! They were not only less expensive, they were willing to work with me on the moulding I wanted to install, (I had a section under my cabinets that required flexible moulding) I ordered it, and stained it, and they installed it for me as part of the job. The guys who came out were careful in moving my appliances not to damage my hardwood floors, and were efficient and meticulous in their work. I'd definitely recommend them.
Response from TOM ADAMS Windows and Carpets
"Judye- Thank you for your kind words. I am delighted everything worked out especially the special molding that you and I discussed when you were at the showroom. If we can be of any help in future projects- please do not hesitate to contact us. Robert Barufkin, Sales Manager"
Gary Z.
Oct 2015
Shopped at Home Depot, Lowe's, Champion and some local dealers. While the price was good the reviews and complaints were horrible. I only want to pay for this once. Consumer Reports rated the Provia door the best. Yes it's expensive but quality doesn't come cheap.
My contact person at Tom Adams was Rick Schmidt. Very knowledgeable he offered suggestions that made this an easy buying experience. All of this means nothing unless the installers know what they're doing.. It took them 6 hours in the heat to install the new door. This included the removal and the reinstall of the Provia storm door. Overall I was very happy with the service provided by Tom Adams.
Three months later I had an issue with the storm door (that they reinstalled) and a minor problem with the new front door. I called the store and they promptly scheduled to have it fixed. This is good service after the sale. I'm a satisfied customer and would recommend them.
My contact person at Tom Adams was Rick Schmidt. Very knowledgeable he offered suggestions that made this an easy buying experience. All of this means nothing unless the installers know what they're doing.. It took them 6 hours in the heat to install the new door. This included the removal and the reinstall of the Provia storm door. Overall I was very happy with the service provided by Tom Adams.
Three months later I had an issue with the storm door (that they reinstalled) and a minor problem with the new front door. I called the store and they promptly scheduled to have it fixed. This is good service after the sale. I'm a satisfied customer and would recommend them.
EARL M.
Sep 2015
The planning , ordering, and installation were excellent. While waiting for the windows to come in, we were kept up to date with the status of our order which was appreciated. The installers showed up on time, were very neat in their work, and seemed to progress very efficiently. Towards the end of the installation day, our salesman stopped in and answered any questions we had.
We do have an issue with our picture window which is not the fault of Tom Adams but rather a factory issue. As this is getting resolved, Tom Adams has been very supportive and we are sure it will be taken care of in the near future.
Michael D.
Aug 2015
The installer came on-time and had our old door out in less than an hour. The new door install was a little longer, with the trim portion lasting the longest. They don't finish paint the trim, but they explained that to us when we ordered the door. Everything from ordering to install went very smooth. The one thing I wasn't fond of is that you have to negotiate the best price. This seems consistent within the industry, but took several phone calls back and forth between several providers to come to something that worked out for all. Don't let that be a damper though, it was a great experience with Tom Adams!
Response from TOM ADAMS Windows and Carpets
"Thank you for your kind words- I am glad we met your expectations and my sales team was up front in explaining that we do not paint or stain ( Our installation team are not painters- they are certified and trained for new construction or replacement installation only) In reference to pricing we always strife to be the most competitive in pricing but many homeowners believe all windows and doors are the same - that is furthest from the truth along with all installation is the same- Again that is incorrect. You pay for what you get - Our installers are all trained and factory certified to give us a beautiful and efficient installation that last a lifetime along with our exclusive labor warranty- We always have a No ONE BEATS OUR PRICE GUARANTEE - which keeps everyone honest in installing the same products. I am delighted you are happy with the final product installed"
Laura S.
Jun 2015
unknown
Response from TOM ADAMS Windows and Carpets
"[Member Name Removed], Thank you for taking my call. I look forward to our conversation later to discuss any questions or issues. I checked all files and I am sorry to say that we do not have your letter. Please send me a copy of that letter when you get home from work and I will review with our service manager to solve any concerns you may have. Either my Service Manger or I will call you back to set a time to discuss and / or send out a In Home Service team to your home if needed. Talk to you soon, Sincerely, Robert Barufkin, Sales Manager"
Patricia G.
Jun 2015
unknown
Rosemary T.
Jun 2015
.
Angela P.
May 2015
From the time that I received a quote until the door was installed, the service was pleasant and my new front door looks great. My sales rep was Joe and Chris did the installation. I would recommend this company. As a matter of fact, I'm ordering another door next week!
Response from TOM ADAMS Windows and Carpets
"[Member name removed], thank you for your kind words- I am glad to hear of your satisfaction. I see you rated us an "A" in all categories but a "C" in pricing. As you know we are very competitively priced with a NO ONE BEATS OUR PRICE GUARANTEE - Our Provia Doors cost more than big box doors, but the quality, value, benefit, appearance and warranties are so much superior than the competitions- that the lifecycle cost of our doors are less then big box doors- this is surely the last door purchase for that opening in your home. Thank you again for being a customer if we can be of any further assistance-please call Joe or myself. Robert Barufkin, Sales Manager Tom Adams windows and Carpets -"
Joseph O.
Apr 2015
He is very good. Top notch. They were on time and kept to their commitments. Workers were very efficient and very clean and neat. When they left, they took away all the junk out. They did a first class job with the installation and met their deadline and the floor looks great.
Response from TOM ADAMS Windows and Carpets
"(member name removed), Thank you for your statement. Tom Adams Company works very hard in training our staff and installers. Our job is your satisfaction. Thank you again for the nice words you expressed about us. If I can be of any help or answer any questions- please call Robert Barufkin, Sales Manager Tom Adams Windows and Carpets"
Linda M.
Mar 2015
We asked if the carpet could be installed before Christmas. Salesman said they would try but he wasn't sure which was ok with us. The carpet actually Did come in before Christmas which made us happy. installers arrived promptly on the designated day. They moved all of our furniture and put it back when done without any problems. Did a good job cleaning up when done, So far, we are very happy with the carpets and the work done by the installers.
Licensing
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FAQ
TOM ADAMS Windows and Carpets is currently rated 4.5 overall out of 5.
TOM ADAMS Windows and Carpets accepts the following forms of payment: CreditCard
Yes, TOM ADAMS Windows and Carpets offers free project estimates.
No, TOM ADAMS Windows and Carpets does not offer eco-friendly accreditations.
No, TOM ADAMS Windows and Carpets does not offer a senior discount.
Yes, TOM ADAMS Windows and Carpets offers emergency services.
No, TOM ADAMS Windows and Carpets does not offer warranties.