The Vacuum Supper Store

I had made the mistake of allowing a friend to borrow my Bissell carpet shampooer...she owns a few dogs and didn't vacuum as well as she should have before cleaning her carpets. Upon returning the carpet shampooer to me I discovered that it was full of animal hair and needed cleaned badly. The spray nozzles for both the floor cleaner and the hand tool were clogged and totally stopped working. So I called Total Vac II and asked if they could take it apart and clean it out for me and have it working again. Not a problem they said, give us 2-3 days and we'll have it as good as new. I didn't clean a single part of the machine, both inside and out were in terrible shape when I dropped it off. After a week passed and I hadn't heard anything I called to check in on it. They said it was done and I could come pick it up when it suited me. When I picked it up I noticed the outside of the unit was still filthy. I commented on it and the clerk at the store told me that they are more concerned about the inner workings. I didn't say anything because they were right, there was no reason I couldn't wipe it down with paper towels and clean it. I took the machine out to the car where my significant other was waiting. Upon looking the machine over she told me that there was no way they cleaned anything at all, that as dirty as the outside was there would be hand prints and marks from them taking it apart. I gave them the benefit of the doubt and took it home without complaining or pushing the issue farther. Needless to say, we got the unit home, filled it with water and cleaning solution and guess what...?! IT STILL DOESN'T SPRAY!!! I actually got to looking at it myself then and there were clogs of dog hair in the underneath part that were there when I dropped it off and there when I picked it up. They never did anything to it! They just held onto it for a week, returned it to me and essentially charged me $50 for it taking up space in their shop. I tried calling them and the man I got on the phone played dumb and was unwilling to make any suggestions to actually remedy the situation. It is safe to say that Total Vac is on my list of places that I will NEVER do business with again. I learned 2 valuable lessons: 1) Don't lend a carpet cleaner to someone with pets 2) Don't waste my time or money with Total Vac