Flohr Pools Inc

Purchased a hot tub from the Hagerstown store which went great. In January 2025 got a leak in hot tub. Serviceman came out repaired it $350 advised wait on warm weather to refill. Since a few days nice weather filled it yesterday only to fine it’s not fixed. Called service that had a manager call me who advised it my problem and would cost another $350 for them to look at it. Never used the Hot tub since it was fixed. They have lost a client over this. Manager it’s not always about the money but what’s right for the client.

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It looks beautiful and I was impressed with the person who did it. I was very impressed with the sales person Kim, because I worked with her for 2 years on hoping to get a pool and she never gave up on me. She never harassed me and whenever I called her she was open for a conversation. I have a salt water pool and they updated it. She made me look into other pools as well and I had a standard pool put in. She made arrangements with the required people and I will recommend them to others. I had a small rectangular pool with a heater inside. I wanted to buy a pool cleaner, like a vacuum that goes under the pool and she asked me not to buy as they will have a sale in the spring, which was very nice. I will use them again in the future.