ALL OCCASION FLORIST LLC

I would say that over the years they have been one of the better florists in the Chambersburg area. Their prices are average, not really higher or lower than other local florists. Delivery has always been spot on, even when requesting specific delivery times. Until this last order of flowers, 3/1/13, I have never had any issues. I ordered a mix of white roses and pink asiatic lilies and they were delivered on time. However, all the white roses except 2-3 were dead by the following day. A few of the roses were essentially dead that same day (not a good way to celebrate a woman's 30th birthday). At the base of each rose (none of which were even open yet) the stem turned brown and some blackish in color and the flowers didn't survive 24-36 hours. We tried fresh water and some plant food, but nothing saved them or perked them back up. We called the florist and left a message (they were closed for snow) and they returned our call today saying they were currently too busy to fully respond, but...and I quote..."Plants are plants and things are things, and things don't always live as long as you'd like them to." I'm going to give them 2-3 days to see if they actually respond fully and I will update this with the final results...but I don't think it is unfair to spend $80 on flowers and expect them to survive 24 hours. Even the cheap ones at the local grocery store have a longer life span. *UPDATE, 3/15/2013...Well, as of today there has not been a 2nd phone call or any effort made by All Occasion Florist to remedy the situation. The roses were shown to a florist in Gettysburg, PA who confirmed that it is a type of bacteria common to roses and that they never should have been used. According to them, the roses would have had a slightly brown hue that was almost like a rash when they were making the arrangement and that should have been an indicator then. They also stated a florist shop like All Occasion should have known better given their years of experience. We sent flowers all the time and will not be using All Occasion again in the near future. They advertise a "guarantee" and then do nothing to back it up.