SUPERIOR INTERIORS

Rich worked for us 2 times before on tile only projects, this being the third time.   Initially he was very accommodating, offering to help pick out tile, glass tile, offered to come see granite and was very available to us to ask questions.   Work began timely; his worker (his son Trevor) arrived each day during the time promised the night before.  I felt they left a bit early in the day (around 3ish), but the work was moving at a slow, but steady pace.     I chose the shower floor tile based on one small 3 x 3 marble sample.  Rich told us that he "stocked every color" of this product.  Cut to the day of shower floor install and upon seeing boxes of this tile it was clear there was HUGE differences in the color, some being very dark. I called Rich immediately and discussed that we did not like this color. I asked if I could I see many sample pieces of another color originally considered.  He brought them to me, it was a much better color and I told him we wanted this.  Rich fussed and said how he would miss days of work because of my change.  He said had "ordered" those boxes specifically for us and would now have to "order the new color" as well. There would be a $150.00 charge for this.  I do not recall that specific dollar amount because, at the time, I was upset at the mention of a charge due to the fact that he had previously told us he stocked these items.  I am noting this amount here because he insisted that it was discussed and I couldn't dispute it either way (so we paid it).
Cut to glass tile install. On a Monday Rich discussed with me that when they put the accent border of the glass tile in it would be no less than 5 tiles high, but he would try for 6.  Fast forward to Wed when Trevor was installing them and he said something like 'oh, we don't have enough so we are going to install them 4 tiles high.   This is a 12 x 12 sheet of glass tile that you cut into strips as needed.  My main tile is so large that the 4 high tile strip got lost in the mix.  I told Trevor, no I wanted at least 5 if not 6 as discussed with his Dad days before.  Rich said there would be an overnight charge to get the other sheet of tile in! I was not happy as he had discussed this with me days before and because he apparently did the math wrong, why should we have to pay for that.  Mind you, there was never a resolution to this.  He never said ok that he would not charge me, nor did he say he would.  It was left open and I was uncomfortable with that.  He never did charge us for this.  
Shows up one day with the threshold and shower shelves.  Never asked me what color I wanted.  I didn't like the color but they were already custom cut, or leftovers?  
Next came the bull nose of the exterior of the shower.  As homeowner, not a tile professional, I did not know to ask for such a thing nor did I realize it was not included.  When they were getting to that point in the construction, Richard suggested I get bull nose tile for the exterior of the shower because as you exit the shower and reach outside, it would be a better idea to grab onto tile, that can be easily cleaned and wear better, than a painted wall.  We agreed - to the tune of an extra $230.00 when I rec'd the final bill.   Mind you, I SWEAR I was quoted around $150.00 but I could be wrong and because I didn't have any notes, we agreed and paid it.  

  When it came to the electrical work, Rich had originally told me he would do it himself.  We mentioned that our GFI had been acting up and ask that it be replaced as well.  When it came close to time for this work, he said that he would be more comfortable hiring an electrical contractor.  He brought the man out to assess the situation and I asked him how much he was an hour to which he replied $60.00.  Rich and I had agreed that the work that we wanted done that would be extra.   I agreed, and the electrician was scheduled.  The electrician arrives with himself AND his apprentice.  The men showed up at 8:30AM and left my home around 11:30AM.  I was there when they arrived, I then left, and came back and they left soon after I got home.  Cut to the last final days of the project and  Rich hands me a bill for 3.5 hours at $60.00 an hour for one electrician and $55.00 an hour for the apprentice.  I questioned Rich to make sure he was taking care of the fan installation portion, as per the contract, and how did that reflect in this bill when the guys were there only 3 hours?  He showed me "his" bill, which was for 1.5 hours?  I was confused.  After my husband called the electrical contractor, he said they always charge a travel time.   I find it hard to believe that a brand new fan install, with no existing wires and subsequent timer install took only one hour and yet replacing two existing switches, adding two new ones and install 'boxes' for electrical lights took 3 hours?  Not to mention, we were never told $115.00 an hour!  Nor were we informed of travel time charges. However, we paid it.  

Next, he hands me a bill for the drywall contractor.  Highlighted on one line is "patch and repair work around switches and receptacles".  There is a side note that states, "extra patch and repair work made it necessary for an additional trip".  The 'main' part of the bill, Rich's portion, was $565.00.  The highlighted part, meant to be our portion, was $305.00.  Now there was not an expectation that the light fixtures that were previously there were not properly run and in need of electrical boxes.  So those holes needed to be cut/patched.  In addition, when adding another switch to control the fan, this required a new hole to be cut.  First of all, I would have expected that although this was additional work, it required very, very little in patchwork for the areas described, in comparison to the whole job, However,  we were willing to pay something.  That something was NOT going to be more than half the amount of the entire job!  When I discussed this with Rich, he insisted he had being doing work with these contractors for years and that he trusted them.  That was all well and fine, but the bill didn't make any sense.  He was not happy, but did offer to reduce the amount by $100.00 He then asked for checks made out to both suppliers on the spot.  I did pay, although I still had issue with the $205.00, but I was trying to be amiable. My husband then called Rich and he said that we could call the contractors in question, if we wanted to.  As stated above, my husband calls the electrical contractor.  I called the drywall contractor.  The man was incredibly rude to me from the get go.  He was not happy about being questioned by a homeowner and more than once tried to blow me off by saying I should be question my contractor not him.  I then told him my contractor suggested I call him and we just wanted to know how those few areas would cost $305.00 when the whole job was only $565.00.  The drywall contractor became increasing rude to me.  He made some rude and unnecessary comments and kept cutting me off by asking for my phone number so he could call me back.  I finally said, that I would be more than happy to give him my phone number, but I would appreciate being able to finish my conversation.  Finally, it became apparent he did not want to hear me, and I gave him my phone number and said goodbye.  Five minutes later this guy calls me back and (get this...) apologizes.  Now he never said what for, was it the attitude he gave me, or was it because he found that.... he indeed billed the job incorrectly.  That when he worded his invoice it was too vague.  He then went on to inform me that he never had a contract with Rich and therefore, Rich never knew what the cost of t