Altieri Air Conditioning & Heating

In June 2011 I purchased a new HVAC system consisting of a
heat pump and furnace.  The overall job
went ok.   It took about a week for the
furnace to come in (after paying over 50%) and another week before the
install.  I really had no issue at the
time.  A year later my neighborhood experienced
a power surge which fried my new HVAC system.  
My insurance was covering the replacement, since only a year old, I
called Altieri again.  As I recall it
took a few days for them to come to look at the system and then once again
required a payment for them to even order the system.  This second time, Altieri?s was much slower
getting completed than my first time. 
Finally it was installed and was well into June 2012.  I ran my air condition with no issues all
summer.  Then fall came and I wanted
heat.  I found that when the heat was on
the heat pump sounded like an airplane. 
It was so loud my neighbors made mention to me.  I called Altieri and left a message.  Then again called and left a message.  Called again, thought I got lucky when Mrs. answered
and assured me that Mr. would return my call. 
Days go by..nothing.  I call again
and leave message on voicemail ...no response?17 documented messages across a 3
week period and never a call back.  I
know this is under warranty..why would he not call?   I knew by this time they knew my phone number
and my work phone they were just not picking up my calls.   I then
called Goodman the HVAC manufacturer. 
The very nice woman there listened to my problem and was empathetic to
my situation.  She offered to call and
see what she could do since they distribute Goodman and that is not the kind of
service they look for in a distributor. 
The Goodman Rep talked with Mrs. who then assured her that I would be
called.  We thought at last a
solution.  Unfortunately NOT.  I never got my call and after one more
message to Altieri, they won.  I called
another distributor who Goodman recommended . 
They came out and fixed several issues with the installation which was
not under manufacturer?s warranty since it was an installation issue.   Altieri?s was great at giving me the run
around and the worst service I have ever experienced.  I would be very leery of using Altieri Heating
& Cooling.