Patete Kitchens & Bath Design Center

"I am very sorry that you did not get an immediate response to your inquiry. We checked records and saw that you called in and tried to call you back. You never answered or responded to our calls. It is obvious that you were disconnected by accident. Not quite sure have your response rated this very bad review when you have never spoken to anyone from our company. Again we are very sorry for the confusion but know that this is not an example of our customer service as you can see from all the people who have given us A ratings for reviews below."

"I am very sorry for the confusion. I have pulled the job folder to check for correctness of this complaint because it does not make sense to me. Doing the research I have found that the work was done correctly. She paid Unity Marble and Granite direct for the counter top and not Patete Kitchen & Bath, which as per the selection sheet signed and approved by this customer there is an 18" high ceramic tile back splash installed above the counter top and should not have been a 4" splash in granite above it. We certainly would never design a project with a 4" granite back splash and then ceramic tile above it. She also paid Nick's Electrical Inc. for the electrical work and not Patete. The most confusing part of this is in checking our service records and all of our files there has never been a service call or complaint to bring any issues to our attention so we might have been able to rectify any situation that may have arisen in the project had we been notified. Please understand we take pride in making sure our customers are completely satisfied with our work and had anything been brought to our attention we would have addressed it. It is curious that after 12 years of no contact with this customer that all of a sudden we did not complete the work as contracted. This does not happen at Patete. All of the work was done properly. Had anything been addressed with us we would have done what ever was necessary to correct the issues. Please accept my personal apology for any misunderstanding in this matte. Steve Erenrich President."

"Thank you for the kind words. It is good to know that our service department is doing their job properly. If you need anything else please don't hesitate to call. Steve Erenrich President."

"Thank you for the kind review. We will be happy to service you if any problems should arise. Just call and someone from our service department will take care of you. It is always a pleasure to here how people respond to the level of service we give when we do a project. Steve Erenrich President"

"Thank you for the kind words. If we can be of any further assistance please give us a call. Steve Erenrich"

"Thank you for the kind word. If you need any service please give us a call. Steve Erenrich"

"This is one of the most unreasonable customers we have had in my 40 years in this business. When Mark who was at her home came back to the office he told one of our people to call her and set a showroom appointment for her to come in and make selections so we could quote her project. She we very nasty to our employee on the phone and even said something about talking to the owner so she could see what she could get for nothing because that is what she had done at a tire store and a car dealer by complaining. She was called back by Barry and was demanding compensation for nothing. We never gave her an estimate and everything in her report is false. She is the type of person who tries to get something for nothing and take advantage of people by threatening them. I am sorry we could not help her or meet her expectations. We have letters from over 1700 customers in our showroom that are thrilled with our service as well as Angie's list members who we actually did work for that are thrilled with our services. It is a shame that Angie's list published bogus reviews like this without researching them. His lady is actually a con artist who tries to get something for nothing from businesses. Steve Erenrich President"

"We have checked our records and we saw the [Member Name Removed]'s in 2007 for their estimate. This is over 10 years ago. Why complain about an estimate you got 10 years ago? The representative that was there has been deceased for over 5 years and I can't ask him what happened. I am very confused as to why someone would write a review about an estimate that the got over 10 years ago and complain about the price. This makes no sense but in any event we apologize for any miscommunication. Steve Erenrich President"

"I am very confused at this review. This customer was in our showroom for 2 appointments the last one being July of 2016. They never came back after working with our interior design staff for a price. I'm not sure how they feel the price was too high when we after checking our records never figured out a price or gave them a proposal. Then out of the blue 8 months later they write a review that says our price was too high. There is something very fishy here but we apologize if there was some kind of misunderstanding. If there is something that we could do to answer any questions we would be very happy to help. Sorry again but we don't know what to say since we never gave them a price. Steve Erenrich President"

"Thank you for the kind words. We appreciate hearing how thing go on a project. This makes us better at what we do. If you need any service or help in the future don't hesitate to call. Steve Erenrich President."

"We are very happy that the project met your expectations and if you need any help or service in the future please don't hesitate to call. We will be happy to help you."

"We are very sorry for the bad experience you had. Sometimes there may be a communication problem between sales people and customers. Your sales representative no longer works here and we apologize for the treatment you got. At Patete we pride ourselves in customer service and helping our customers solve their problem in the best way possible. I can assure you that if you ever had another project that you needed we would give you our personal attention and see that you are satisfied. Again we apologize for your experience."

"I am sorry for the way this seemed to go down. Unfortunately this story is being told from one persons perspective. When people come into our showroom they either already have an appointment to work with one of our designers after someone has already been to their house or the are a walk in and want to look around. It seems that Ms. [Member Name Removed] got the wrong impression when our person asked if she had an appointment because if she had an appointment to work with someone she was being asked so we could go get the person she was supposed to work with. There is nothing malicious about this we are only trying to help the people with the situation and why they came into the showroom. The person who went to her home is one of the kindest must unassuming people that I know and he has worked here for over 20 years and this is the very first complaint about how he acted in the house. He has a reputation of giving customers recipes or even bringing back plantings from his own garden for customers. He is pretty much beloved by everyone who meets him. He never asks about money. As for the encounter in the showroom with me I apologize if I upset her but I was only asking for an investment figure so we could show her the appropriate materials to fit her budget. She seemed to take offense at this. When talking about her downstairs bathroom she completely took the conversation out of context. I asked the interior designer that was sitting in on the meeting if she felt I did anything wrong to which she said she thought Ms. [Member Name Removed] was having a bad day. I feel she walked in here with a bad attitude about our place before we even started. It should be noted that we pride ourselves in giving the best possible customer service in the industry. We have a book on the from counter with over 1500 letters from customers that rave about the Patete people and the Patete service. Again I apologize that we were not a fit for Ms. [Member Name Removed] and wish her well in future remodeling projects."

"Thank you for the kind words. If you ever need any help or service on your project please call so we an take care of you."

"Thank you for the kind words. If you ever need any help or service on your kitchen please give us a call. Steve Erenrich President"