Established in 2000, Fairfield Landscaping and Tree Services provides complete high quality landscape and tree services to both commercial and residential clients throughout Pittsburgh and the surrounding area. We’re on a mission to deliver exceptional landscaping services. At Fairfield Landscaping, our mission is to deliver exceptional landscaping services while upholding our core values of taking pride, accountability, outstanding customer service and teamwork. We strive to be the industry leader by consistently exceeding customer expectations. Through effective teamwork, we harness the collective skills and expertise of our dedicated professionals to accomplish both customer and organizational goals. With dedication to these principles, we aim to create beautiful outdoor spaces that inspire and enrich the lives of our customers while establishing a lasting relationship.
High End Residential & Commercial Landscaping and Maintenance as well as Tree Services.
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Number of Stars | Image of Distribution | Number of Ratings |
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88% | ||
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"We apologize for not responding but you are outside our service area. We are located in Pittsburgh and based on your address you are located near Philadelphia."
"Thank you very much for the comments"
"We were unable to perform the requested modifications for less than the original bid provided. We did invest time in visiting the customer site two times and creating and sending an estimate for the work during an extremely busy time of year. We apologize we were not able to perform the work desired."
I called Fairfield on Monday, April 18, 2016, to request a quote for landscaping at my Bethel Park home. The company had completed the landscaping work for the previous owners of my home. When I called, I was forwarded to the landscaping department and had to leave a message on voice-mail.
After receiving no response to my message, I called back the following day, Tuesday, to speak with someone. I spoke with Mark and he stated that he would review the work completed previously and would call me back the next morning (Wednesday) with a quote. I waited for the call on Wednesday and no call came. So, that evening, I called Fairfield, no one answered so I was forced to leave another message. Again, no I received no call back.
So, jump to today, Thursday, April 21, 2016 and still no call back. I decided to again call Fairfield to speak with Mark and was told by Sue that Mark was out of the office. I explained the situation; that I had been waiting since Monday for a quote. Sue said she would give my message to Mark to have him call me as soon as possible.
After waiting 4 days and seemingly being given the runaround, I told Sue that I did not have a "warm and fuzzy" feeling about the company and was going to request a quote elsewhere. Sue stated that this is the busiest time of year, etc. Honestly, this was just excuses.. If a company can't take the time to call a prospective customer, I don't think that says a lot about their reliability and I would not recommend this company to anyone.
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