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Carpet & upholstery cleaning, area rug cleaning, stone and marble cleaning, tile and grout cleaning, wood floor cleaning
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EXCELLENT SERVICE!!! I received an email from Frank at EnviroClean prior to service date to explain how to prepare for the day. This email was very warm and informative. I have had carpets cleaned by several different companies and have never received this type of information to prepare for arrival. This was just the start of how EnviroClean impressed me!
I was at my wits end when I contacted Frank. My Yorkie had accidents on my wool area rugs and my wall to wall carpet due to adapting to moving into a new house and the awful winter we had. I have tried to clean the wall to wall carpet myself and also had another company come in to clean, only to have the smell return almost immediately. Since the wool rugs were very expensive, I was afraid to clean them myself. I was also afraid to let just anyone clean them since I was told by everyone I talked to that the smell could not be removed. I was beginning to believe there was nothing to do except rip up the bedroom carpet, install hardwood, and buy all new expensive wool area rugs.
Well......Frank did what everyone said could not be done. He cleaned and removed the urine smell completely!! It has been a month or more and there is still no sign of any odor at all. The rugs are beautiful and still smell clean!
Frank was very personable, pleasant, and calming. He explained the total procedure of cleaning the wool rugs, off site, which I researched myself and felt confident that he knew what he was doing. All other companies I called said they could clean without removing the rugs from the house, but could not guarantee the smell would be removed. Of course, my research showed that they would not be cleaning them properly, if they did not remove them, and my hard earned money would be wasted. All other companies could not guarantee that the smell would be removed. Frank was the only company that said the wool area rugs had to be removed from the house to clean properly, AND he guaranteed the smell would be removed.
He lived up to his promise and I am so pleased that I found EnviroClean. This will FOREVER be the only company I will trust with any of my rugs!! Frank is MAGIC! No hint of smell and my Yorkie has not had an accident on any of the carpets. This just confirms that the scent has totally removed.
I am more than satisfied with the service and results. EnviroClean gets 5 stars from me!!!
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