Kaplan's Careful Cleaners

Quick summary: five out of seven pants were altered incorrectly and one pair of pants had new creases from being pressed incorrectly. Mr. Kaplan offered to fix the mistakes for free as if it was a generous offer, and refused to refund any money for the mistakes. Several pants that were supposed to be corrected are still not fixed correctly. The details: I started using Kaplan for their altering services approx three years ago. I’d come in, Mr. Kaplan was professional and friendly while he helped fit my pants, and I’d come back a few weeks later to pick up perfectly altered pants. I’m not sure if they’ve had staffing changes with the seamstresses, but I’ve had issues the last two times I’ve visited and Mr. Kaplan has not offered any refund: 1. Had some knit pants for work altered. Everything was fine for awhile. However, I realized the pants were starting to pull everywhere (and only where) they had stitched, and the pants were starting to develop small holes — to the extent that I couldn’t trust them to not rip at work. I wrote this off as simple mistake of using the wrong needle. However, now I feel like it was part of the same problem I’ve been dealing with currently. 2. In November 2019 I dropped of pants for work and pants for my vacation in January 2020. I assumed a month and a half before my trip would be plenty of time. However, the pants weren’t done until the beginning of January. Based on previous experience, I didn’t try anything on in the store, but picked them up and went home. At home I discovered FIVE OUT OF SEVEN were altered incorrectly, and one pair of pants had extra creases from being pressed incorrectly. Some pants were not hemmed correctly or at all, and some didn’t have the waist taken in correctly or at all. I tried to take them back in the next day, but Mr. Kaplan was leaving due to the snow (understandably). They asked me to come in at 7am so the seamstresses could do the measurements themselves. They did rush the pants for my vacation, but I still picked them up the Friday evening before I left for vacation on a Sunday!! I then had to pick up the rest of the pants after I returned. However, some of the fixed mistakes were still not fixed when I picked them up the second time! To make matters worse, Mr. Kaplan has refused to refund me any money for the pants done incorrectly. I explained I was happy to pay for the two done correctly, but after so many interruptions to my schedule having to come in and pick up, be refitted, and pick up again, having to come in at 7am, and having all this while trying to get ready for a vacation out of the country, I had been highly inconvenienced and asked to be refunded. Mr. Kaplan’s only offer was to fix the mistakes for free. To add to everything, I was shocked to see how Mr Kaplan treated his employees — including his own wife. He was demeaning, rude, and demanding, in particular to his wife when she made an innocent mistake. No one should treat their employees or family in this way, and if there is an issue it should never be handled directly in front of a customer! A good supervisor pulls the employee aside and explains the mistake quietly to them when the customer is gone. All in all, from Mr. Kaplan, I was amazed by the poor quality of skills, lack of customer service, and treatment of family and employees. His other employees (including his wife and daughter) were great to work with.

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clothes returned more wrinkled than when I sent. Was just more than an occasional occurrence. Stopped using them many years ago

They were polite amd responsive from the second I walked in til I picked up my dress and belt the next day! I needed the stuff fast and they turned it around in a day for me.....loved them and won't be going anywhere else!

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He told me that he did not have insurance to cover the damage and offered me nothing in return. I found out that this was a lie, that he did in fact have insurance. I really don't want anyone more hurt by his treatment of customers. The response to the previous report I see says that you will always stand by your customers and will always make the situation right if there is a concern. This has not been my experience. He was very rude and had no reason to be.

They are very professional. I would recommend them to anyone. He stands behind his customers...he had a fire at his place and he got his insurance company to pay for all the damaged shirts. He's the best and bends over backwards for customers. .