ORIGINAL MATTRESS FACTORY

We bought our Scape Bed and Latex Supreme Mattresses from the Original Mattress Factory on 1/11/2008. We also purchased the Platinum Mattress pads(Waterproof). We each got a twin XL. For about a year my husband had been complaining about not being able to get comfortable in his bed. This went off and finally I stopped in the local Original Mattress Factory and talked to Carter. He was the one that actually sold us the beds. I was surprised he was still there. He could not find us in the computer. So I had to find my original bill and take it back to him. I finally found and he looked it up. He said the bed was still under warranty and he would send someone out to pick it up. The man came and he checked out the mattress and he said it is not right. One side is flattened. He was ready to take it back and we removed the Platinum Mattress Pad (Waterproof) and there was a stain on one side right in the middle. I didn't even know it was stained. He said no way that he can take in a stained mattress. I asked how to clean it. He said maybe a Tide Stain Stick. I said I was shocked that we used your pads and they were supposed to be water proof. He said if they were our pads, then somebody should be paying for this bed. He left. I went back down to the OMF and talked to Carter again. I told him what the guy said. He said you have to contact the mattress pad company. They could not take back a stained bed. I went home and contacted the mattress company.It was on June 9, 2014. It was through Legett & Platt Inc. Consumer Products Group. They asked when the stain appeared, I said I did not know. They send me an email with what I needed to send to them. I did and enclosed a picture of the stain. I receive a form letter from them saying the incident was not reported within 5 days as required by the warranty OR the protector was not sent back within 5 days of registering the claim and/or receiving the replacement protector. I called them back again. I said I don?t know when it happened, but I contacted them within 5 days of finding the stain. She said I will see what I can do. I received a package from them with two new protectors and a bottle of cleaner. They asked for me to send the old protector back with the name in magic marker and they would test it. I packed it up and paid to ship it back on June 23,2014. I used the spray bottle and nothing happened at all. I called again on July 10, 2014 and Joyce Warrington said they were running behind on testing. I received a reply saying it was not covered we abused the mattress pad. I found an online site the sold natural enzyme cleaners for urine stains. It was guaranteed to remove up to 30 year old stains. I was not sure our stain was urine or sweat. So I bought a bottle. It lightened up the stain but made a darker circle around it. So I contacted the site again and they said maybe I didn?t use enough. So I bought 2 more bottles this time and we just used them and the stain is bigger now. As of now, he has had to sleep on an air mattress three times for 2 nights. I am at my wit?s end. It is a catch 22 situation and I don?t know what else to do. I am thinking I may have to turn it over to an attorney. My question is.. if you can?t take this one back because it has a stain, why can?t you just give him a new bed that isn?t broken? I have pictures and documents.