Feehan Plumbing and Heating Inc

I had a plumbing emergency with the water shut off to my home. I called for emergency service at 3 pm in afternoon and Keith came within 15 minutes. Keith was knowledgeable and prepared. He had a 3/4 inch Pro-Press valve and installed it within 15 minutes for a water tight repair. He charged me a one-hour minimum, which was a bargain for my emergency. Feehan Plumbing installed my tankless Navien water heater more than 9 years ago and it is still working flawlessly.

Here is the letter that I wrote to Tommy Feehan about a month after the install. I have not received a response as of yet. Tommy, I wanted to write you to let you know my thoughts on the complete HVAC tear out and new installation you did at my condo on 5/11/2017. Since the work has been completed for over a month now I thought it was a good time to give you my feedback. This is based on my experiences with the system which lead to reading, research and consultation with experts on the work that was done. This is also my commentary on the way things where handled before, during and after the installation. 1. Your initial handling of the quote was OK, but a few times during the pre-installation measuring and inspection promises where made about appointment times and those promises weren’t kept with no follow up or communication by you or your staff. 2. The installation was done extremely poorly. There were/are bad airs leaks coming out from the main air handler above the furnace, where the heat exchanger is housed, before the ducting goes up into the ceiling. Since this peace was completely removed an a new heat exchanger installed, I don’t understand why this peace of sheet metal ducting wasn’t replaced? When I asked about sealing the gaps around the in-wall outdoor unit with some sort of silicon or foam I was first told it didn’t need it, then Bob said "Oh, I have some duct tape," which Dan proceeded to put around the unit. You and I both know this is an inappropriate material to use to create a thermal and moisture barrier around the gap left by the new unit. This forced me to purchase my own expanding foam sealant which Dan was kind enough to apply. I asked him to come back and clean up the extra sealant which expanded outside the unit but he never did. I had to pay a neighbor to get up on a ladder and clean up the mess left by Dan. Dan also left pieces of the foam all over the bushes and the ground. Next, Bob left with a leaking condensation line at a level too high to allow water to drain. He did come back and resolve the issue by installing a pump, but that added $475 to the cost, which I feel is unreasonable since the original quote was for an installed and working system. This should have been included in the price since it was necessary to make the new system work, and that is what I expected. Of material issue is that you installed a mismatched heat exchanger CAPF1824A6, 2.5 TON with a 1.5 TON compressor. You have claimed that this is more efficient, but my research and consultation with HVAC experts on the matter has confirmed that this is the cause of the humidity issues I am having only since the new system was installed. This issue was compounded by the fact that Bob had no idea how to configure the system he installed. He left the fan on HIGH for COOL which meant the fan was operating at a speed meant for a 3 TON system. This left the humidity in my condo hovering around 60% for nearly a week, which caused a musty and damp smell before a professional could come out and partially remedy the issue by adjusting the fan speed for cooling appropriately. The humidity is still higher than before the new system was installed by about 5% on average. I have been told this can only be rectified by the installation of the correct matched 1.5 TON heat exchanger. Bob also was incorrect about how to configure the "Heat$aver" feature that allow Goodman furnaces to operate in single and then if needed two stage heat output. That configuration has also been set correctly now that I have corresponded with an expert, but again, the system you installed is oversized for such a small place and which you have insisted that no smaller system is made, the chart I have attached below showing the correct settings for the fan, shows a 0403A*B which has a smaller BTU output and is much more appropriate for my small condo. Screen Shot 2017-06-18 at 3.00.07 PM.png Of all of the prior issues mentioned here. the fact that what was quoted on your paperwork and what was actually installed are vastly different. When I mentioned this to you, you were not honest with me about the ratings of the SEER of the system, the fact that you installed an oversized heat exchanger and oversized furnace. This, in addition to all the issues above has made me an angry, unhappy customer left with improperly sized equipment which is not meeting the environmental needs of my place. Tommy, I want to know what you are going to do about these issues? I know you have been in business for 30 years, so I am disappointed that a long standing, family owned and operated company like Feehan has conducted business this way.

I have hesitated to write this review because Tommy Feehan took a few weeks to do the very last, but important, detail, which was filling the ground at the edge of the patio walkway where the deep hole that had been dug met up with the the walkway. However, he did do it eventually, and the pump has been working beautifully, so I'm giving him a 'thumbs up' review.
I have a long driveway, 250 feet, and we live at the end of cul-de-sac. There has been a septic system on the property since it was built some 55 years. The septic worked perfectly all the time and I would get it cleaned out every 3 years. No problems. Why change? Because I'd like to sell the house at some point and everyone said that selling a house with a septic system would take longer.
I hemmed and hawed, talked to a few plumbers, including Tommy Feehan, and did nothing for about a year. Just thought about it and did some research with the county about replacing the old septic system with a new one. Finally I made a decision to go with public sewer and called Feehan Plumbing, who had seemed like the most intelligent of the guys I had talked to.
Tommy came out and re-walked the land. We talked about the process involved. He got back to me with a price in about 2 weeks and started about 2 weeks later after he had lined up the guys with big machines and gotten the permits. I was fascinated and was there every day to see what was going on. The process involved digging to find the septic connection between the house and septic system, digging a hole about 8' deep to accommodate the pump and the connection to the control box what would be inside the house, putting the pump in place, and tunneling from the connection of the public sewer in the center of the cul-de-sac down the driveway to the connection point with the pump. In the process, the septic tank was emptied and filled in with gravel and dirt. The control box was installed and hooked up and tested inside the house. The most fascinating part was the tunneling under the driveway, designed to be done without breaking the surface of the street or the driveway! And the new pipe ended up exactly at the entrance to the pump! At the end the big hole had to be refilled in and grass seed spread around to make it look like the rest of the lawn.
I called Tommy after an especially heavy rain which revealed that the edge of the hole, where it met the pathway, had some weak spots where someone could break their ankle if they stepped there. I asked him to fill those in. it took him a few weeks but he got it done.
I would recommend Tommy Feehan for a big job like this. He had the right contacts, knew the right people to call to help him, and in general it went very well.

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I needed to get some work done and John had it all set up for me. He worked around my schedule to make sure the time worked for me. The plumbers that came did a great job on the sink and toilet. Very clean.

My experience with Feehan was very good. They were prompt to come out on a Sunday to figure out where the issue was and how to fix it. Once we decided on a fix, they were out the next day digging and replacing the entire sewer line. I was initially told that they had a big dig planned for new construction, but they were able to put us ahead of that since we needed to get back up and running asap. Everyone we dealt with at Feehan was professional and extremely helpful. I would definitively use them again.

Things went very good. I would use them again and I recommend them.

Tommy Feehan's plumber (also Tommy) arrived on schedule to do the work He broke up the floor, removed the old crock, installed a new one, reused our current sump pump and installed the backup. The process took about 1/2 day. He did a very neat job of installation, and cleaned up after himself very thoroughly. The cost was exactly what was promised (abour $900 for the pump and installation and about $700 for the renovation and new crock). We feel much safer having a backup with no dependency on electricity aas we have more than an average number of outages per year. I would recommend Feehan for jobs like this to anyone.

We were very pleased with their service and promptness. We would refer them and use their services again.

We had an emergency when the heater went out. He was here within hours. His responsiveness was just great. It was a minor problem as a wire or something had gone out. He fixed it and it works now. We were fortunate that it was not a big problem. He could have charged us anything, but my husband just gave him a little something on the side. He had been here before to install a digital thermostat or something. He is fine. We will be getting an estimate from Feehan Plumbing and Heating Inc. to remodel a bathroom. We'll be checking references on them before we call them for the job. We will be replacing a really bad job, and we don't want to do it a third time.

Everything went well. They responded quickly and did good work.

Feehan was referred to me by a close friend who has also had great experiences. They were able to come out promptly and worked non-stop until the job was done.

Put in the Navien tankless water heater and vents. Subcontracted replacement of the window used for vent and air intake with glass blocks. Wanted full payment for all but the subcontracted part of the project after initial install. Not acceptable to me There was nothing in the contract about "progress" payments and I wanted to just settle up when the project was complete. Had to negotiate a partial payment to "keep the peace." Not something I enjoyed. Then worked on and off for a week to fix a leaky connection.

He came the same day I called, although after the 1-4 pm window given to me, and told me that he thought the leak was coming from the shower drain, but he needed to cut into the ceiling to confirm. I was ok with that, but thought $155 was a little high to charge for that simple task. He confirmed the leak and gave me and estimate for fixing it, which I agreed to, and said he would be back the next day between 10 - 11. He came at 11:30 and fixed the leak in a few hours, cleaned up after himself and left.

It was great. Main phone was answered right away. Service technician (plumber), came out on a Sunday within an hour of call. Plumber (Scott Edelman) was very professional and trustworthy. Most impressive was his work ethic. He immediately went to work to try to clear the clogged garbage disposal drain. It turned out that the obstruction was too large to clear with a snake. He found the clog, removed the section of PVC pipe (in basement) where it was located and then quickly repaired the pipe. All the while, he was very conscientious to clean up around him and not cause any collateral damage. Moreover, he was working like a dog (practically sprinting up the stairs to get something from his truck to complete the repair). I was so impressed, I later asked that he install a new garbage disposer for us. Service on second visit was even better than the first. I would highly recommend them.