Ralphs Appliance Plus

The WORST appliance repair place I have ever seen! Rude, Rude, RUDE company. I paid 100.70 for the initial repair, they called with an estimate and ordered a part. After installing a new control module in my washer the machine still didn't work and was told by Lionel the service tech that when the control module goes it usually needs an interface as well yet he never told me this in the beginning. I never signed for the repair yet I find out they charged my credit card I gave them for the initial service call for an additional 503.50 without my authorization with is FRAUD! I was told by Lionel when he came to install the interface that it was the wrong part (I reported the fraud to my credit card company by this point so they couldn't fraudulently charge me again! I was told I wouldn't be charged for the yet additional interface repair or any further repairs and if it couldn't be fixed after that they would swap out my washing machine with a used one they have at their office which is not acceptable since I don't want my $900 machine replaced with a junker they have laying around. I contacted the office to dispute the fraudulent charge and was told they would give me back the initial, 100.70 service call but nothing else! They never did credit my card for any amount and the manager was supposed to call to discuss but as typical for the sham business they never called. This "repair" has been ongoing for almost 7 weeks! No other way to say it but they are a shady business with no ethics and all around SUCK! I will be filling a lawsuit in small claims court and see how that goes! The money is important to me of course but the infuriating part is their lack of trying to fix their screw ups. I hired an appliance repair service for their expertise and what I got is some guy who just randomly replaces parts and hope it works. It should be mentioned that the service man was very nice however after the botched repair attempts he literally left my machine in pieces on the floor with screws loose on the floor and never put the unit back together and left a total mess. I had to hire someone to haul the hunk of junk in pieces out of here so I could go buy a new machine. Be warned, steer clear of this place!