Total Remodeling Solutions LLC

They were not reliable and took forever. We were very dissatisfied. I would never recommend them.

We chose this company because they seemed like a professional company which offered a warranty on their work. We also chose this company because it was a branch of Total Basement Finishing, a company we had heard good things about. They also go by the name of Efficient Home Products. The construction process which was meant to take three months and ended up taking seven months. During the construction they dug trenches for the plumbing which quickly filled with water. They assured us this would settle down once the cement was put down. They completed the job and we tiled the bathroom and finished the final touches. Within weeks we started to see water come up via the floor of the bathroom where the construction had taken place. At first everyone suggested the water was coming from the outside near the window construction so they put down a cement slab outside the window to deflect water away from the house. This did not work. We called numerous times to say this slab had not worked and we wanted this rectified but time after time they told us it was simply an issue with our sump pump which is in another room and works perfectly, or the record rain fall even though this started well before that period in NJ . After numerous calls they simply stopped returning our calls. We called the national office of Total Basement Finishing and were told the PA company was not their responsibility because they simply license contractors to use their brand name and products. We had three basement specialists to come in and advise what they thought and they all said, if they had seen significant water coming up through the basement floor after digging trenches they would have put in a sump pump or french drains in that area to avoid flooding. We managed to get the owner of the PA office's email address and told them what we had been told and we expected them to take out and replace sections of the bathroom so the sump pump and french drains could be put down. We did not ask them to pay for the pump or the drains, we simply asked to help rectify what they should have known as basement specialists as their name suggests. We sent four emails, two were acknowledged as recieved but never answered. They have simply decided to ignore us even though we have a two year waranty on their work. It is a shame that companies can sell their after sales service as a positive but unless they honor this part of the agreement what is the point. I would avoid this company. I can not speak about other dealers but even so the owner of the brand Total Bsement Finishing should be more dillgent in the licensing process.