SCOTT BROTHERS WINDOWS & DOORS

Mitch researched different kinds of windows to find ones that best suited my needs. I was hesitant to replace perfectly good windows just to have them open, but the price he provided was very reasonable compared to my other quotes. The installers did a great job of removing and replacing the inside moldings so I didn't have to paint them. I painted the trim anyway to refresh it, but their work was so neat that it really wasn't necessary. These guys made the job very easy, and it was definitely worth the price to have functioning windows. I would hire Scott Brothers again in a minute and definitely recommend them.

Went very smoothly. Did full replacement using Andersen Series 400 double-hung windows and Series 4 Frenchwood gliding door. I was surprised how little dust occurred and how little touchup needed around new casings. Two days for windows and one day for door. I noticed Scott truck in Mt Lebanon for years and expected quality work. Dave Scott was very straight-forward and prompt He promised a lot and delivered even more. I always liked wood windows but looked and received quotes/presentations on fiberglass, vinyl, and wood competitor.

Finding Scott Brothers and Mr. Scott was a god-send for us. We'd spent many hours consulting with salesmen for replacement window companies, but the products they offered didn't suit our home. "Replacement windows" generally fit within the existing window frame opening, and have thicker frames themselves, as the fiberglass and composite materials aren't as strong as wood. Both these factors contribute to loss of glass surface and light - as our windows aren't very large to start with, so this approach didn't appeal to us. As a window and door contractor with a lifetime of experience (rather than a salesman aligned with only one particular product), Mr. Scott was able to listen to our needs, assess the situation, and offer the product that would best fit the job: new windows. We followed his recommendation to replace the old Andersens with new Andersen 400 series windows. He was also able to do some minor front door trim remodeling for us. The price of new windows was SIGNIFICANTLY less than replacement window options. Scott Brothers' bid for the project was very fair, with a warranty that's at the top of the industry. His installers were great. They were obviously very experienced and technically competent, and they were extremely personable, polite, and respectful of our home in every way. The project took a week, and the inconvenience was surprisingly minor (two members of our household were home all day). They cleaned up at the close of each day, and left our home in great shape. We've noticed quite a difference in temperature, comfort and quiet (less noise infiltrates from a busy street out front). We're extremely pleased with Scott Brothers' service and work in all ways, and will call them again if we decide to replace any of our home's doors. We recommend them wholeheartedly!

The installation went ok. The problem arose after payment in full was made and we had problems with a few of the windows. Getting the company to correct the problems on a timely basis was not easy. We expected our problems corrected in the same way we made timely payment for the windows. If you are looking for good customer service, this company is not the one. We have more windows we need to replace and will not be using this company for any future work.

It took about 2 months from when we signed the contract until the work was done. It takes time to get the windows. And Scott Brothers does good work so they are busy.

Great job. They did beautiful work. The finish carpentry was precise. Well done.
Punctual, considerate and tidy as well.

Our overall experience with Scott Brothers started poorly but ended much better. All of the A's are for the installation team and the finished product. The D for "Responsiveness" is for the sales staff.
Initial contact and attempts to get an estimate were very frustrating. Calls were not returned promptly, excuses were made, and an initial appointment was canceled. It appeared that they were not very interested in the job and when I said this, the guy actually responded "It's only one door". I was inclined to give up on Scott brothers but we weren't having much better luck with any other contractors. We had decided that we wanted a Marvin brand door and their nearest "Authorized Installing Retailers" weren't interested in traveling to us from adjacent counties.
The good news is that once the door was finally ordered and received, the installation was completed promptly and very professionally. We are very happy with the door, the installation crew and the finished product.

It took four days to completely install the windows. They were quick. I liked the quality of work.

Dave Scott and his team recently finished installation of over 40 Andersen 100 Series custom windows in a contemporary-style residence, replacing original aluminum-frame windows from the 1960's. The installation commenced approximately 10 weeks after order placement, and took six working days. The installers were friendly, highly professional and paid great attention to detail. Daily clean-up and care in their work minimized mess. Prior to placing the order Dave worked with me in product selection, discussing alternatives and recommending designs, colors, etc. I am very satisfied with the overall results. Scott. Bros. provided a five year guarantee on workmanship, in addition to the warranty from Andersen.

Scott Bros have maintained their high quality workmanship. Our windows were expensive but the quality of windows and installation was outstanding. We have been quite impressed with their professionalism and attention to details. Highly recommend. They are not very cheap, but in return you get high quality product and installation.

Scott Bros. did an absolutely amazing job installing my 6 rather large windows. They were extremely professional, the work was done in a timely manner with no surprises, and the windows and brickwork look perfect. I would definitely recommend Scott Bros for friendly/professional service at a reasonable cost.

I have to say that Scott Bros was great during the selling process....they took time to answer our questions, told us how much they valued their customers and that we would be thrilled with their customer service and quality of installation. They were great until we signed the contract. If you are looking for a company that you will not be able to rely on with regards to the timing of the job, one that will not proactively follow up with you regarding delays, one that will do a very poor job on the initial installation that included many quality flaws than you should definately select Scott Bros.
Here is a sample of the many difficulties we faced in working with Scott Bros:
* At the time we signed the contract, we were told five weeks from signing the contract until installation was complete. It took seven months before this project was completed.
* The quality of workmanship on the initial installation (what they considered their final product) was extremely poor which we had to ask to be fixed. Some of our favorite pictures are attached so you can judge for yourself.
* Owner David Scott vowed to make everything right once he was made aware of the vast amount of issues, and that he would personally come with his installers to guarantee a quality finished product. We scheduled our calendars around his availabilty so we could meet with him ahead of time and explain to him how disappointed we were in the workmanship so far. Our understanding was that he was staying with the team until the job was done and done correctly. After we talked, we went to work, and then we later found out that he left his team to go work on his golf swing. As a side note, while he was not there, his "best installer" provided us a window with a width that measured almost a 1/2 inch longer on the top than the bottom...the third time this window had been worked on.
* Installation included 6 window sashes with material defects, a screen with a hole in it, and window parts missing not to mention that over half of the window locks had paint chipping off after the first day of use.

I could easily continue with my poor experiences during this process, but I have already wasted entirely too much time over the past seven months. In essence, all phases of the window installation experience have been a total disappointment. When we approached Mr. Scott about what discount he was willing to provide to compensate us for the total disconnect between the expectations sold to us at the beginning and what had actually transpired over the course of seven months, he seemed insulted, and even went as far as threatening us that he would not service our windows in the future should we ever have any issues. In the end, he did provide us a 2.8% discount...not exactly what I would consider fair for the endless hours we spent fighting with them to get the quality of service we were promised in the beginning.

It went fairly well, although they did have some trouble with removal of the existing door due to how the builder installed it.
Only complaint we have is when they installed the new door, we had elected to stain the door frame trim work ourselves so as to work well with the color of our floor. This being the case, all of the wood work was unfinished which is what we asked for. The complaint lies in the fact that the crew did not clean their hands before handling the new door or trim. Before staining I had to sand four different (large)areas in order so their handprints not be visible through the stain. Not a terrible problem, but for $3500 and an experienced supervisor I would have expected better.

Wade from Scott was great. He got back to me right away. He came over and showed me the products for Marvin windows. They arrived on the day of the job on time. The guy who installed the window was great. Wade stopped by to check on the work. Both of them noticed a defect on the window that was due to shipping. They addressed it right away and Marvin sent a replacement part. Wade came back to swap it out when it was in. Everything went well overall. The only drawback is the total was a little more than we expected to pay. Apart from that the window looks nice and functions properly, so we are happy with the new window.

The crew was professional and performed clean up well. Windows look and work great.

They were fabulous. Their carpenter did all kinds of extra trimming and everything and hey didn't charge me. They took out the entire widow all the way down to the stone. Then they put the new windows in to fit the full size of the window. They didn't use the old wood or anything. And he did a lot of trimming on the sides to finish the window. On every window he did extra trim. He was a very pleasant man, very professional, very courteous and respectful of my property. Right away they responded. I got five bids and went with them. They were excellent. In fact he asked me if he could use me as a referral and I said yes. I was very pleased. A lady called me and said she wasn't really sure about them and I said she should definitely use them. There is a hardwood area in my flooring that I have a stain and I'm thinking about calling them back to do that patch in my floor. He was such a great carpenter.

Work done on time.

Front entrance of our 1965-built split-level was two doors that met in the middle. We never used the right side one at all, and the doors leaked cold in the winter, were hard to close: time to replace. We decided to go with a single door with two sidelights. Took three bids, one from Metropolitan, one from Brookside Lumber, and one from Scott Bros. Metropolitan's bid was 2,000 higher than the others, as they only sell Provia doors, which are pricey, for no reason I could fathom. Scott and Brookside both quoted us ThermaTru doors, and the pricing was nearly the same. Scott was actually a bit higher, but the difference in presentation gave the sale to Scott. Wade Knight is a man who obviously knows his business. The other two sent out salesman, but Scott sent Wade, who is an installer, and knew what the issues would be ahead of time. He took a good hour or two talking with us, measuring the door space, and saw potential problems the other guys didn't even notice. Wade made the sale. He was on site to help with the install, so I had three pros put our door in, and they were done in six hours. They removed some old wood trim ( a faux "colonial" wood decoration that was just screaming "1960s". They removed it at no extra charge.
Scott uses BenBilt to custom-make the doors and sidelights. The whole of it came as one unit in a box, and fit like a glove into the hole where the old doors were. BenBilt did a great job on the staining and the jambs.
I highly recommend Scott Brothers. We had a little light leak by the bottom of the door, a few months after installation. Wade was out the same day I called and corrected the problem. What more can I say? It doesn't get any better than that.

It went as planned. Scott showed up as promised and despite encountering unforseen infrastructure problems, the project went smoothly. Workers cleaned up after themselves constantly and when the project was over, you couldn't tell that any work was ever done. The exterior caulking is excellent. Very smooth and even. Employees were very polite and accomodating.

The quote was for $8,000. I thought the quote was a little expensive, since I have already bought the windows; they just need to be installed. The windows that I have are not replacement windows. They are prime windows. The man came out when he said he would. He was very professional and nice. Gave us an estimate that was entirely too high. The price was high, but that is what they charge. I decided to use a different company, but The Scott Brothers is still very professional. I will not use this company again because they are too expensive. I would use them in the future if I could afford them.

See above

These guys were great. The company rep helped us to pick the right windows for the house, including the quality of the window appropriate for the house (Andersen has multiple price levels of window). The installers were great guys, clean, courteous, competent, and efficient. I was in and out (no problem leaving them by themselves), but was around enough to see the quality of their workmanship. I couldn't have asked for better. Snow storms slowed things down a bit (it was a winter installation), but they nonetheless finished quickly. There was a few details requiring correction when they were done, but the fixes were made within a few days.

The job went very well. I would recommend others to contact them if they have similar needs, they are worth even just an estimate. What really stands out is the guy who came over and quoted the job, he was very professional and knew his stuff. He explained everything well, brought samples of window sills and things like that. He had a good price, good windows are expensive so comparatively speaking it was a good price. They were the best quote we got and the work was well done.

They provided me an estimate and then did the work. The work was done well and efficiently. They ended up changing the product mid way through the process but they were very straight forward. They accommodated my schedule. They knew that I was into some other remodeling work and needed them to align the schedule. They were very good about accommodating my schedule and working with me. They communicated well throughout the entire process. They needed to change their schedule and the work was completed on time. The quality of their work was very good.

They were very good. It was a lengthy process because we had to order the window so there were a lot of interactions with them and they were always very good. We would definitely use them again. We didn't get any other estimates for the same window. The price was acceptable