Rusmur Floors Carpet One Floor & Home

good. a few glitches because of weather (temp. needed to be considered as carpet spent the night in a van) Felt the guys who got the old carpet & padding up and installed the new did a very nice job in a timely fashion. Cleaned up and moved furniture in an efficient manner

The flooring product was high quality and the installation was excellent. The only issue was after we signed the bid(which was 400 dollars less than other bids) and gave a 50% down payment, We were contacted and told that they had not included installation. After they gave us a break on the installation cost we decided to go ahead. The final price was about the same as other bids we received ,

They seemed irritated when asking questions. I was not really satisfied. They act like they do no have too much business with us.

It was a different team than with the carpet. The other team was more professional.

The associates in the Bridgeville location were great to deal with. The installers were professional, and showed up on time. Post installation, we noticed several issues that should not have been overlooked. They could've been corrected on-site. Now they have to order new material, which is again on back order, with no ETA in sight.

We used Rusmur Floors in the past and they did a good job. 20+ years later, we needed vinyl flooring in our kitchen and carpeting in our living room. The 2 jobs went well and the workmen were knowledgeable and polite. They showed up on time and cleaned up after they finished. There were a few small issues, but they were corrected quickly. We will probably use this company again next year.

The workers showed up when they said they would, and completed the job on time. It is a large kitchen, and the floor extended into a butler's pantry and bathroom. The installers did a great job of leveling out the three different floor surfaces and working around several obstacles. The managed to get the tile under our radiators and they did great work integrating the new floor with a spiral stair. I should also mention that their showroom provided many more options than the other places we visited. Everyone we dealt with, from the salespeople, to the person who came to our house before the installation, to the installers was courteous, competent, and professional.

Rusmur was great! Laying flooring in a 151 year old house can be difficult; but all installers did a fabulous job of leveling the subfloor to accommodate the new flooring options. Heather Corey was an excellent interior designer/salesman with a good eye for color and quick matching of our wants with our needs. She secured fabrication of a new exterior threshold because the original was unusable. When the originally ordered carpet was delivered damaged, an alternate was quickly found and ordered; installation was only delayed a couple of weeks from the original date. All three teams of installers were wonderful - arrived on time and worked diligently to complete the job as promised. I am very satisfied with flooring from Rusmur and will definitely use them again when refinishing the kitchen and master bath.

We had two kinds of wood floor installed. The 2nd floor was Oak, it was installed well and I have no complaints. The first floor was a hardwood, it looked nice after installation. It soon began to develop creaks, and Rusmur came out one or two times to try to fix it. One of the guys who came said it was a poor installation, he could not believe how they did it, and said he would be back with more people to fix the problem areas. Then they started blaming it on the subfloor, moisture, etc. Now it has very loud spots, some of which are a loud popping noise. You cannot walk across it without making a lot of noise. We have called them repeatedly over the years, they refuse to do anything about it. Twice I asked my builder to get them back here. I was contacted both times by a woman who said she wasn't familiar with the case but would look into it and call me back. Never got a call back. My wife has been to the store several times and they will not do anything. The floor looks nice, I have never had any complaints about that. I just want the squeaks and loud cracks fixed, but I get no response at all from them. VERY POOR CUSTOMER SERVICE

They did a great job and I was satisfied with their work. I did not have issues with them. I get all my carpeting and flooring through them. They have a huge selection and they are very easy to work with. I did not compare the pricing that much with other companies. I just decided to go with them.

I decided not to use this provider because of the price not being compatible with my budget. I found their proposal to be more than twice that of one flooring contractor and nearly twice that of another. Given that there is some complexity to the job (this is not the average sand and refinish project), I did expect the cost to be higher than average, but nowhere near double. That said, the reason I am writing this review is not to launch a critique of their prices. In fact, I was quite impressed with how knowledegable the gentleman was who came to my home to evaluate the floors and write the estimates. He was an intelligent man who really knew a great deal about wood floors, and historic period details. I got the sense that they most likely do high quality work using higher tech equiptment than the other contractors I consulted with. So even though I could not afford to use their services, I would say that I would have chosen them for the project I have at hand if budget were not an issue. Because this was a service not performed, I could not rate this provider in all categories and do not feel that I could justly submit a meaningful overall rating.

Very good work. They even move furniture from the room, and move it back when they're done.

I need to qualify my answer "would I use this provider in the future". That depends on if I am able to insure that the padding I receive is good quality. I purchased carpeting and padding. There were some issues with the edging but this was promptly fixed. However, there are several large bumps in the padding. When you step on it you feel as though you have stepped on a rock. I purchased the "upgraded" padding and was advised this is "normal" to have bumps in padding!! I always thought padding was to provide comfort. They have agreed to fix only the areas that have bumps. This would involve lifting or possibly cutting the carpet just in spots. I've chosen to "live" with the feeling of stones since I am concerned on how the repairs would effect the carpets appearance. It's my hope they will compensate when I purchase carpeting again. The first time I used them for carpeting, my experience was excellent.

Estimated cost DOUBLE what others estimated. Salesperson i was working with called off sick on both days we were supposed to meet and needed to reschedule twice.

It was fantastic. They came when they said they were going to, they were very personable, the installed product looks really great, we didn't have any problems with them and it was just a smooth process from beginning to end.

It had been difficult to find a handyman or another flooring company that would 1) install sheet vinyl, 2) provide more than a handful of styles for a reasonable price, and 3) come up with a solution for the old slightly curved baseboard. I went to Rusmur's Babcock Blvd office and was able to order what I wanted. There was a delivery delay, but that was preferable to instant installation and only getting to choose from a small number of samples. The installation team was excellent.

2 day job in order to move furniture around. went very well and no wall or trim damage

It was fine. It seems they did a great job. The old carpet had a terrible pad with it. The new stuff is really good and the price was a great deal!

I went to Rusmur Floors because I was told they had quality remnant pieces in the back of the store, and I needed to carpet 3 bedrooms at an affordable price. One of the staff was helpful at the store, answered all the questions I had, and kept checking to make sure I was doing okay (I spent a long time selecting which pieces I wanted). She described in detail the price comparisons with buying remnant pieces versus new carpet. The staff worked with my schedule and were able to take measurements the next morning after I visited the store and then install the carpets a few days after that. Rusmur was an excellent choice for me because I could have those rooms carpeted for little cost. The remnant pieces are perfect for smaller spaces, like bedrooms (it may be difficult to find a remnant piece large enough for a room larger than 12x14), and they have various colors and an array of neutral shades. I had to choose a different color for each bedroom, but I was okay with that. All and all, I totally recommend them!

We had a very good experience. The sales girl that came to the hous knew what she was talking about. She offered valuable suggestions and they were very low pressure. The installers were top notch, very clean-cut, professional and nice guys. They were the least expensive estimate we received from all of the companies.

Visited the Golden Mile Hwy store on a Friday. Picked out some carpet samples to take home. Saturday, Tony showed up on time to measure the hall and price the job. A few days later, I called him to make a down payment, he said the carpet was in stock. After not hearing from them for a month, I called Tony to get a installation date. On the date of installation I called him again to find out the exact time of day for installation. He said the installers would call me before arriving. They showed up early PM without calling. Installed the carpet without any problems. Should not have had to push them for installation.

They did a very good job. We have used them for carpet and flooring. They show up on time and they have just done a great job for us.

I think we were a little mislead. They ultimately laid a floor on top of the previous floor which caused the floor to be raised an inch or so. We would have certainly paid for them to remove the previous floor but we were not informed that this was being done. I do not think the sales person communicated what was being done well.

I was extremely pleased with them. After they had done our bedroom and the new addition my husband walked over the carpet with athlete foot medicine and bleached out sections of the carpet. I asked them to see if we could get that repaired. It was not their fault and it had nothing to do with them, yet they sent somebody over and were able to make the carpet look brand new. You cannot see where the patches were. They were excellent and the fee to fix it was minimal. We even bought a runner from another company because they could not compete with the price and Rusmur installed it for us. They were worth every penny I paid them. It was a full day’s work and they did a lot of work. They were very reasonable. I am pleased with their follow-up service very much. I will use them again in the future.

Over the years, Rusmur has installed ceramic tile for me in bathrooms, kitchen and basement hallway. They are a family owned business and really wonderful to deal with. A few times when there have been some cosmetic corrective issues they are quick to respond and remedy. Last year I was faced with having to replace bathroom floor tile following a plumbing incident...The tile was the original tile in the house- 40 years old or so...so I called Rusmur expecting to have to replace the entire very large bathroom area. John Murray came up to measure and considered trying to replace the very small area with some similar tiles that he was confident his installers could shape to look like the original ones... We still are amazed how perfect the job looks...for $300.00 instead of replacing the entire floor. I would never consider going anywhere else for flooring and carpet purchases. They are just a great place to work with.