ADT Security Services
About us
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Business highlights
Services we offer
Alarms, automation, burglary, carbon monoxide, custom solutions, fire & smoke monitoring., flood, gold standard, health, home security, medical alert, temperature
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 12% | ||
| 2% | ||
| 4% | ||
| 20% |
I would never recommend this company to anyone else. I have had home security systems in other cities with other companies and this is exceptional for its poor responsiveness and unacceptable customer service. As soom as the contract is up I will not renew.
ADT claimed the 'signal was weak' and the service man blamed it on the the radio signal.
It turned out the original installer placed the antenna bunched up in the wall behind the control unit. Stretching it out fixed the weak signal. The original installation was apparently inadequate to allow for variations in radio signal. I contend the ADT installer should have been aware of this and should have take the steps necessary to prevent a weak signal from causing a malfunction.
I talked to ADT and since the contract was up we stopped monitoring the house, but they reassured me that we could reinstate service under the same terms that were governing the property at the time, i.e., $36/month.
Now with a new tenant moving in ADT is insisting on a new 3-year contract. This is stupid, I've already insured that they have recouped their expenses by having monitoring for the first 3 to 4 years and I might get a new tenant next year also who doesn't want the system.
Furthermore, when I pointed out to the rep on the phone that I have multiple systems with ADT and that if they couldn't work with me I would be forced to find another provider, thus they would lose multiple accounts. The rep didn't care.
To top it off, when I asked to speak to a supervisor, the rep hung up on me! And I was being polite and reasonable. I would even have gone for a 1-year contract that matched the term of my leases.g
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.