About us
For over 50 years Valley Forge Rug Co., has been providing quality flooring products and professional installation at competitive prices. Whether you are building a new home or renovating a small area our friendly, knowledgeable staff is ready to tackle all you design challenges and make your dreams a reality. Our commitment to our business and our customers has earned us a reputation you will want to do business with and we hope to have the opportunity to serve you in the near future.
Business highlights
Services we offer
Carpet installation, ceramic tile, floor cleaning & hardwood flooring installation. Sales
Services we don't offer
Repairs
Accepted Payment Methods
- Financing Available
- Check
- Visa
- MasterCard
- 5
Assorted photos uploaded by Valley Forge Rug Co
Number of Stars | Image of Distribution | Number of Ratings |
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93% | ||
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Filter reviews by service
He did word in 2 segments - front of house then kitchen/back of house.
The floors were stained a few weeks apart, but look like they were stained in one treatment.
We are very pleased with the outcome.
He also laid new floors alongside the 20 year floors and they look as if they have been there for over 20 years.
It is a dusty process....
we hired a cleaning service to clean top to bottom upon completion, but we did refinish 80% of the first floor.
We are very happy with the professionalism and product.
This is the second time we had Valley Forge Rug Co. do carpet work for us. The first time they installed carpet in our finished basement. In that job they went above and beyond helping me pick the right carpet style and prepping the cement floor so it was flat and even for us. The final product was perfect and cozy.
Our second experience was just as wonderful even though it was a small job. We just needed carpet installed on the stairs to our second floor. Valley Forge Rug Co. responded very quickly to our need. It was only a week between when I first called for the job and carpet was installed. Again, they went above and beyond giving us helpful hints to keep the stairs from squeaking and Damon even brought in a very large package for me that was delivered while he was there installing the carpet.
They did such an excellent job, I wish I had more carpet to install!
The only downside was the lackluster communication. No one explained their process to us so, unlike every other contractor we've worked with recently, the first visit to our house wasn't a sales call. It was a simple, three minute visit to measure the area to be carpeted. After that, the gentlemen dropped off two samples from one brand. I really wish they'd just told us, at any point, that it would have been best if we visited their showroom to checkout different samples and different brands.
That pattern continued when it came to scheduling the day of service. We were asked, via email, if we were available at a given time. We responded yes and then never received any confirmation. The next time we heard from the company was when the installers arrived.
The only hiccup in the entire experience was with the stairs. The stairs were supposed to match the wood flooring, but they ended up being several shades lighter.It was a manufacturer issue, but it was strange that nobody caught the problem before installing them. When I contacted Aimee and raised the concern, though, I have to say they were amazing. They committed to fixing the problem at no extra charge. We reordered and the materials were still not right so in the end they came out and sanded/stained to match, again at no extra charge. I was very appreciative of the team's responsiveness and customer care in that experience.
Overall, very happy with the end - product. My space was transformed and I know it added value to my home.
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