Ambiance Design

The appearance of great customer service at the beginning of the experience and it degraded once I started understanding the underpinnings of how the company actually works. Customer service is lacking beyond the basics. Ambiance is an order house for Hunter Douglas products and that is their cash cow (Dan, the owner, touts that). The business seems to be knitted together by a Dad owner who is mostly AWOL and a younger generation that are working their respective positions with great liberty around family schedules which the customer is expected to work with. Dan is arrogant and other employees (his adult kids) take liberties beyond a sales relationship when in a client's home. As an example, they took pictures of the installations without asking my permission. Dan marveled at the "old fashion" wall phone I have in my kitchen and made a big deal about it by taking a picture. They took blinds and roman shades off my windows and without asking removed them from my home. I wanted to donate them to charity. For some, I asked them to return them and they did. There was a sense that they were overly comfortable in my home. I work from home and scheduled installations around my meeting calendar. Often, they'd come early or flex their schedule and it become a distraction to my workday. They didn't call first, just showed up. Ambiance re-did all of my window treatments as I was upgrading after being in my home for 25+ years. I could have gone to other vendors for a Hunter Douglas product but I wanted a higher end experience with design consultation. This is a family run business. I learned quickly that my design "consultant" actually is the book keeper. Did I feel deceived? Yes! With my original installations, they went ok - minor nicks to walls and my hardwood floors and a nice gash to a mahogany chair. It took multiple trips to get extension cords for a couple of wood blinds and the right color putty for door shutters. The last putty job - some holes were filled and others were not so it was a sloppy job. These were all minor annoyances. The company doesn't schedule installations until after the product is delivered to them. This delays the e2e process even more. I had 2 products that arrived broken and that wasn't identified until the day of installation - more delays! But, for my last order and installation which were shutters on French Doors - my experience was never fully resolved and the relationship degraded. I had to cut my losses and move on with a competitor company. In my last conversation with the "designer," she was not answering my questions with accurate information I had received by actually contacting Hunter Douglas. I was trying to logically walk through the journey for the French door shutters and basically laid out how what I paid for was not what was delivered and the job was not complete after 6 months. There was one excuse after another but no resolution. She accused me of being a bully. The last absolute lie was that the shutter style ordered, which matches the rest of my house, didn't come in the cut-out modification I needed. If that was true, what's the reason I wasn't told that before I ordered it? I actually sent material to Ambiance that Hunter Douglas sent me with a write up of my shutter style and a picture with the cut-out modification. This was proof that what I ordered was available but not delivered. That's when I contacted Hunter Douglas to file a complaint and wrote this review. Enough is enough! Stay away from this company!

They were excellent. Laura responded initially to my email request. Asked for photos and measurements and immediately took on the job of researching whether or not she could fixed my problem.She ordered the part after she determined she could easily fix it. Ambiance Design came in a timely manner and fixed the shade perfectly.
They were extremely friendly and professional. I would highly recommend using them again.
MH

The designer was very professional and helpful in the selection of stye and colors.  The installer was also very professional and made sure that the roman shades were laying properly once he installed them.  The designer followed up to check everything once it was installed to make sure the quality and style was what I expected.   The window seat was for a new bay window and was custom designed and fitted for the window seat.  The cushion is well made and fits perfectly into the space.  I would say the quality is in line with the cushions on a high end sofa.  The material is also very easily maintained and cleaned which was important because the new window has become a favorite spot for the cat.

It was wonderful. Laura gave me some great input on what blinds to use, cost vs. utilization, etc. She even came over and put the blinds up herself --which was awesome! I really liked her a lot.

It was fine. I was happy with the final result.

It was an excellent experience. The owner of the company is very good in terms of product knowledge. She was also able to solve some issues that we had with our windows. The solutions that she presented simplified our lives and were ones we wouldn't have thought of.

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We worked with Laura Hawley from Ambiance and were thrilled not only with the quality of the product, but with the turn around time from measurement to install.As promised, within 10 days our shutters were installed. Laura has a designer's eye and made great suggestions that guided our choices. The installer who did the work was courteous and professional. Protected all of our belongings and cleaned up after his work. This was our first time using plantation shutters in our home in PA. I was worried that they would darken our rooms since our home is in the woods. The effect was the exact opposite. The new bath and master suite area appear more spacious and the rooms have a luminosity about them. I can't believe the transformation. The sunlight seems to reflect off the individual louvers and the glow gives just the right ambiance to our new rooms. We had shopped around and were given slightly lower prices for poorer quality shutters with a 8-10 week turn around time. I am so glad I went with the Ambiance and Hunter-Douglas.

Laura and her team were great.  Not only helping me pick out the best solution, but they did a wonderful job of installing - they look beautiful!  Plus they gave me a great discount.  Couldn't recommend them any higher!

We were very impressed with the process and professionalism of Laura.  She was very easy and pleasant to work with. The order took about 4-5 weeks to make and install. Laura did an outstanding job of installation and their appearance, along with the great fabric from Basset, truly enhanced our living space. We found her fees fair and reasonable, especially for the high quality of work she did. We definitely will use this company for new blinds and other window treatments we plan in the future.