The Cleaning Authority - Lehigh Valley
About us
At The Cleaning Authority of the Lehigh Valley, our mission is to be the dominant residential cleaning service. When you call our locally owned and operated franchise, you will deal directly with owner Doreen Perini. With every cleaning, we work toward this goal by providing quality service from our team of professionally trained cleaners. We work hard to provide our customers top quality house cleaning at the best possible price. We have a team of fully insured and bonded cleaning professionals with extensive training to provide the best service to our customers. You can count on us to be at your home on the right day and with the supplies needed to thoroughly clean your home. Your satisfaction is very important to us. If you are unhappy with any area, we’ll return the next day to clean the area to your satisfaction at no additional charge.
Business highlights
Services we offer
The Cleaning Authority of the Lehigh Valley offers weekly, biweekly and every 4 week cleans. Also offered is move in, move out cleans and one time only cleans.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 23% | ||
| 0% | ||
| 5% | ||
| 9% |
The cleaning people use at my house went into the drawers and took prescription drugs - at least on two occasions that we can tell.
We ended up counting the pills before they came and then was able to conclude they took them when counting again right after they left. Police were called and a report was given. The owner was called and I had to ask for a refund she did NOT even offer when told of what happened -- do not trust the people she has working for her!
"Mr. [Member Name Removed] We understand your anger and frustration! We also feel angry and frustrated and wish we had learned about the incident sooner. As you know the proper authorities are handling the situation and we are certain it will be resolved appropriately. Although we take precautions by doing background checks, it is not full proof. Those that have no criminal record can still turn out misguided and deceitful. Yes, the owner did not offer a refund at first but had no problem refunding your entire amount of the clean and offered anything else that you requested to rectify the situation. However to judge the entire company with many hardworking and honest employees may also be misguided. The Cleaning Authority has withstood 10 years of ups and downs and will learn from this situation. We continue to strive to be the best residential cleaning company, even with this setback. The Cleaning Authority"
"Hi [member name removed], Thanks so much for taking the time to review The Cleaning Authority and for the great rating. Doreen Perini"
We have used Cleaning Authority for years. They bring their own supplies, and my house does not smell like chemicals when they leave--it just smells clean. Office staff is extremely helpful and professional. Punctuality is sometimes an issue, but when brought to the managers attention, it is addressed. They rotate the areas of detailed cleaning, and I truly have no complaints with their service.
"Hi Mr. [removed member's name], Thank you for reviewing our company. We are pleased that the review is very good and that you are a loyal customer to The Cleaning Authority. Please let us know if there is anything we can do to make us better. Best regards, Doreen Perini, owner"
Licensing
State Contractor License Requirements
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