Jim Bobal Appliance Service LLC

Not well. Technician came with mind set that the LG refrigerator was not making any ice likely because the compressor was bad. After getting him to focus on the ice maker, he recommended a specific very expensive replacement which would have to be ordered. Checking on lgparts.com revealed the recommended unit was not compatible with my refrigerator and the correct replacement could be purchased on-line for $50 (30%) less than Bobal's price for proper replacement. Appointment scheduling was easy by phone with pleasant scheduler but I declined any further assistance from Bobal. Be wary of Bobal's business practices.

I've used this company before and thought they were good so I gave them another chance, but this time was different. They were coming out for the exact same issue so I'm not sure it was even fixed the first time. It took 3 weeks to get an appointment which I understand because everyone is short staffed. However, I asked to be the first or last appointment of the day because I work and I live alone. When I called the morning of they told me my appointment would be around noon which made it very difficult as I had to leave work. I ended up being charged more than the last time. I couldn't stay because I had to get back to work so I was charged for labor during the time it took them to call me with a cost for service. They also didn't call before they came as promised so the man just showed up at my house without any notice and I was still at work. Prices have also gone up since the last time I used them and the woman I spoke to on the phone was extremely rude when I said how upset I was about being charged extra for the phone call to me (from 15 minutes service to 30 minutes service doubling my bill). It's disappointing to be treated this way. I'll be using a different company from now on.

Once we determined I was not going spend the money to replace my Samsung washer .... Do not buy Samsung!!! He was patient not in a rush to get on to his next visit which only made me feel like my problem was important to him. He educated me on washers today it’s not something we buy every day and it’s pretty obvious the reviews don’t work. I can’t say enough good things from the very beginning when I called to speak with the friendly customer service rep. to when the technician walked out my door thank you very much!!!

Fantastic. very quick to return call to set up service. Next day repairman came to house, he was amazing. showed me everything that was wrong, how he would fix it, the cost, ordered the parts on his tablet right from my kitchen. Came back about a week later and took care of the repair. Would use again if needed ( I should say when needed).

Very pleased with service. Determined washer not cost effective to repair. Troubleshooting of dryer led to discovery of venting issue.

Very smooth repair. Part needed to be ordered - they came back in less than a week to finish the repair without a second service visit charge. Definitely recommend.

Diagnosis and repair of a faulty refrigerator. He came and diagnosed the problem right away. He had to order the part, but it came in a few days later and he returned to replace it.

Excellent service and explanation of problem

Great! We've used them before and will use them again

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They came out and told me the tub was cracked and, since the washer was 25+ years old, I decided to replace it.

The first appointment I could get was almost 2 weeks out from when I first called. Finally on Feb 1 the technician showed up on the scheduled time. He was professional and friendly and diagnosed that the drain motor was shot. The estimate to fix was $90 in parts plus $60 in labor. This was in addition to the initial visit cost of about $100. While this was high, it was better than trying to buy a new washer, therefore I agreed. The problems started in them trying to locate the part. It's seems like they could not purchase it from their Samsung supplier as it was not in stock. When I mentioned to them it was readily available on Amazon and was cheaper than what they quoted, they mentioned they can't use part from Amazon otherwise they could not warrantee the work. They said they'll try to procure it and get back to me. I did not hear back for a while and then I started checking with them by calling them twice a week. It took them 3 weeks to finally get the part which I could have gotten from Amazon in two days. Once the part was available they came and installed it on Feb 22. I was told all is good to go. Alas it was not. The first cycle I ran after the repair now got stuck in spin. I called back and they send the technician back on Feb 27. This time the technician said that it was going to cost more to fix the machine than buying a new one. So after 6 weeks of hassle of visiting a laundromat, multiple calls to Jim Bobal, three visits and total $260 later I was in the same boat as before, without a working washing machine. If I had to get a new washer i could have done it 6 weeks earlier avoiding so much hassle. I called to complain about this and to their credit they issued a refund for the cost of the pump ($90). However that is still not close to the inconvenience I had to go through while still being out close to $160 from Jim Bobal and another $50 in laundromat. Not a very pleasant experience unfortunately.

Very well as expected.

Came in, did troubleshooting and ordered the part. Couple days later when part came in they came back, installed part and all is operating great. Very professional, polite (wife was at hime handling this), punctual and professional. Highly recommend them and would use them again.

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Within 15 minutes, Rick diagnosed the problem and provided a temporary fix until warrantied parts could be ordered and installed. UE code was being caused by a loose part. Rick was very knowledgeable and methodical in his approach to the repair. I would not hesitate to use Rick again.

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