Grooming by Lisa Lutzi

It was somewhat difficult to get a hold of Lisa. A few times we called no one picked up. We were able to leave a message once, but other times it went to voicemail and the mailbox was full. That was frustrating. We had an appointment to drop off our cat and had to wait a few minutes. The waiting area was unimpressive. It was clean, but could use a facelift. Lisa was friendly, but we could tell she was having a very busy day. She was very sweet to my cat and I appreciated the care she took. My issues were not with the service, but the difficulty in speaking with someone and the overall presentation of the business. We will most likely look for another provider to compare as I am a new pet owner.

My experience with Grooming by Liza was not good. First to try to get an appointment was very difficult. I called her several times and It went directly to voicemail. For a place that work by appointments only this is terrible since nobody answer the phone! Finally I got an appointment for my dog and the place is not like the one you see at their website. One of her staff member received me at the counter. I explained him what I wanted for my dog. Bath, nails and just cut her hair in the back for cleaning purposes. The bath was ok, they didn't cut her nails, they cut hair in her right leg (I didn't ask for it) and not in her left size so she looks uneven and the cut for cleaning purposes was terrible. They cut her where they shouldn't!!! I called Liza and she told me she didn't do it, that was someone else and she offered to fix it but Im not going again to that place. I don't want my little girl to go there again!

I have used her services before and will continue to do so. I called and made back to back appointments with her. I dropped off my first Golden with instructions on the hair cutting which she followed. If she sees something to watch out for or might need the attention of a Vet, she will tell you. When she called and said my dog was ready, I picked up dog #1 and dropped off #2, same instructions. Finally I picked up Golden #2. Mission accomplished for the holiday season coming up. Liza and her staff are very courtious and friendly to every animal that uses her service. She has two very friendly cats that may greet you in the waiting area. It is a pleasure to do business with her and her staff.

She is very good. We will absolutely continue to use her in the future.

Wonderful!!

Our dog Curly Sue is an important part of our family so we wanted to make sure she had a great grooming experience because the last experience was unpleasant to say the least. We found Lisa on Angie's List and her ratings were so good that we decided to take Curly there. My husband took her since I had to work. He was extremely pleased with the location, the customer service and the service provided! It was an extremely clean, bright, professional place of business and Lisa was extremely pleasant, answering all his questions and making him feel secure in the knowledge that we were leaving our baby in the right hands. Needless to say, Curly Sue looks beautiful! Kudos to you Lisa!!!

We are very please with Lisa work and will continue to use her for our pets. We recommend her to our family member and friends.