Element Roofing LLC

"We spoke multiple time following your calls, and returned initial call within 72 hours. I apologize if our communications did not satisfy your specific needs. This conversation record is available upon request. It should be noted that your neighbors roof in a row home actually failed not the roof we installed, and we made attempts to notify you of this. Your family’s immediate departure onto vacation after first emailing us did not help the initial communication, but really we ended the communication when your husband [Member Name Removed] communicated by vandalizing our property, before chasing& threatening our secretary as she arrived. She was understandable terrified to have a large man she didn’t even know run up on her to be in her face. We indicated at that point, we unfortunately would not be able to help. If the roof that we installed had actually failed we would still send another GAF Certified roofer while under warranty. Please share with us any other roofer’s opinions or proposals which are 3rd party. We really wish you would have retracted this negative review that week later when another roofer once again explained that your Element Roofing installed roof was not suffering the massive failure which you previous had claimed on every possible review platform available to you. Our installers take pride in their work which is otherwise virtually unheard of in this industry. Negative things happen in life, but an attack on our lively hood will not turn them positive. You and your family members left us a bunch of perfect reviews prior, so it’s not rational to now say every part of our services were terrible, but we still would prefer to resolve any single negative review if possible. We are the only Valley Roofer which contractually obligates themselves to cover all call backs within 72 hours for 60 months following install. While we don’t get a lot of call backs, we always deal with the ones we get. We literally provide as many past customer references as one is willing to call."