Bethlehem Gallery Of Floors

We had Bethlehem Gallery of Floors here to replace wall to wall carpeting in our living room with vinyl wood look flooring and old vinyl in our kitchen with updated tile look vinyl. We are extremely happy with them ! We received a prompt response to our request. An estimate was given . Explanations were given as to what materials would be best for our project and why. Nice selection of materials to choose from. The installers were very courteous, well mannered, hard working and friendly. Very professional crew ! And the finished project is wonderful! I would hire them again and absolutely recommend them to others !

Bethlehem Gallery of Floors installed my kitchen vinyl floor and they did a fantastic job! They were very professional and neat. I absolutely love it and I would hire them again. Top notch quality work!

If you take nothing else away from this review know this: Bob Young, the owner of Bethlehem Gallery of Floors is a man of integrity. He is professional and knowledgeable and stands four-square behind his product and installation. I say this after experiencing the most egregious customer disregard by a product supplier representative of TOLI Flooring Corporation. After repeated attempts to have a TOLI Company representative view a possible product failure, it was Mr. Young and Bethlehem Gallery of Floors who stepped into the vacuum to resolve our flooring issue at his own expense. I am talking about 504 square feet of flooring replaced and installed twice for a total of 1008 square feet, a three-day installation with a crew of three each time. Mr. Young was not obligated to do the replacement, but did so as a matter of personal integrity and customer satisfaction. While my wife and I did not appreciate or enjoy the presumed product failure, and subsequent dislocation due to removal and replacement, we are ever so grateful to Bob Young and Bethlehem Gallery of Floors for resolving our dilemma to our complete satisfaction. If you want to deal with a company for whom the words customer satisfaction are more than a tag line, then we heartily recommend Bethlehem Gallery of Floors and Bob Young! You will not be disappointed!

The whole project went well. Researching new carpeting is challenging. Manufacturers don't make it easier because they don't place the same products in different stores. But once I made my decision on brand and model, Bethlehem Gallery of Floors did an excellent job from the initial measurement, to pricing, scheduling, and installation. We're very happy with our new carpeting (Stainmaster - Pet Protect).

They advised us well on which carpet to use and the work was promptly done after the carpet came in. The carpeting looks nice and was reasonably priced, installed. They communicated qwell and there were no surprises.

They were very personable and helpful in finding what we were looking for.  They have a lot of variety and a great showroom. They were very informative.  They really know their products and were helping in finding what would work for our situation. I would definitely use them again!  We've already referred them to friends and family.

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Excellent Service from the initial visit to the store, to the home estimate to the installation. Each member of the team was professional and courteous. The quality of the products is excellent and we could not be more pleased with the installation in each different area.

Our choice of carpet was not a stock item, but they ordered it without any pressure to order from stock, as other stores are prone to do.  Their installers were professional and friendly. I definitely will use them again and recommend their services without hesitation.

neat clean job

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Bob Young (owner) came to the house and helped us with choosing the appropriate runner and installation style on the carpet.  The carpet was ordered and the installer Jeff came out about a month later to install the carpet.  My mother-in-law was at the house and pointed out that you can see the carpet padding from the side of the steps and it looked wrong.  Jeff kept complaining that this was the wrong type of installation and the wrong pad.  Note that we aren't experts on this, that is why Bob was there giving us recommendations.
When I got home I could see how ridiculous this looked and sent Bob and email.  Initially, Bob was saying how good of an installer Jeff is and how he has 35 years of expertise and was going to send him back to our house.  That didn't make sense to me and after I disagreed, Bob came back to the house.  Bob agreed that the padding was not cut back properly and that there was no choice but to replace it.  
By this time, the original carpet was no longer available.  We waited for new carpet and Bob also suggested using a thinner pad.  A month later a couple of guys installed the new carpet (they were hours late, apparently a scheduling mistake).  The good side was that insulation is no longer showing from the side and the installation generally looks better.  The downside is that they were so rough on the risers (this is a house from 1880s) that most of the recently painted (painted before the first runner installation) now had cracked paint.  The riser at the top of the step moved so much that it now had a gap.  None of this happened on the first installation so these guys were a whole lot rougher.  Since there were already two tries in getting this done, I decided to take on repairing/painting the steps myself.  Since I had to carefully protect the carpet, this meant hours of just the prep time to make sure that the carpet would not get damaged.  Wasted some vacation days on this but the paint is now ok again.
My personal feeling is that with the thinner pad (and perhaps the type of carpet) it does not have a good quality feel to it.  
I do want to point out that Bob Young has been pleasant and has apologized for all of the trouble.

Installing the vinyl flooring was budgeted for 1.5 days, but was done in about four hours.
Installing the carpeting was budgeted for two days, but only took half of one day and about two-thirds of the second day.
Both installations went smoothly. It wasn't perfect, but the issues are minor and not with the flooring but ancillary aspects of the installation process that mostly were expected (e.g., wall scuffs).

Repai work was very good. The person left lots of debris behind.  Coffee stains on our counters where he had placed his cups. Very poor job of cleanup. Price was high. We did not get competitive bids because we used them many years ago,. Price and sloppy cleanup are major negatiives

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They did a superb job of moving furniture and installing new padding and carpeting.  The installers were very professional and pleasant.  The end product is very well done.  Great job.

Awesome workmanship and professionalism.  Highly recommended.  A+++++++++++

I love the job he did. It looks great ,and he was efficient and cleaned everything up nicely

Very professional.  Customer service was excellent.  Installation was outstanding - professional, on-time, courteous, clean, and well-done.  I would definitely recommend them and they will be 1st -stop for future work.

Very good- we just did not realize that we were responsible for painting the quater inch round molding. They ended up doing that- which they normally do not do.

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From the very beginning, Jordan of Bethlehem Gallery of Floors was very courteous and understanding of our needs.  He did not try using sneaky sales tactics as other, bigger flooring contactors typically do.  Jordan provided us with the best quote around and was always very prompt getting back to us if we had any questions or concerns.  He even let us bring home some samples of flooring before we finalized our decision as to which style and color of flooring we wanted.  Overall, Jordan was great!
The Bethlehem Gallery of Floors installers were very personable and professional.  They consulted us before anything needed to be altered.  Jordan even stopped by mid-way through the project the ensure all was going well.  Their workmanship tells us they have been doing this type of work for quite some time.
We are very happy of the final outcome.  Bethlehem Gallery of Floors is highly recommended!

This project went very well from start to finish. Jordan did a very nice job with the sales and pricing-he came to our house twice for taking measurements and answering all of our sales and installation questions and was very responsive to our price and budget concerns. This was a big job (over 500sf) and the installation work was superb - Brian (our installer) was very professional about his work and made sure than everything was  to our complete satisfaction at completion. The floor really looks great.

Initial selection at the store was a pleasant experience with no apparent salesmanship.

Reviewed what we were interested in and were provided with some ideas and pricing levels. An initial estimate was prepared based on our selection and a time was selected for final measurements and final estimate. This visit was prompt and both measurements and preparation suggestions were completed .Selection and scheduling for installation followed.

Installers were prompt to arrive and completed work the following day.The finish job was excellent with no apparent flaws. In my opinion this installation exceeded what would have been acceptable with other installers.

 In summary,both the shopping and installation were very well done and I will certainly use Bethlehem Gallery of Floors in any future flooring plans.