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ServiceMaster by Metro
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Carpets or Rugs - Clean at Home,
About us
Metro Restoration Cleaning Service, Inc. was founded in 1994 to meet the need for quality restoration of properties damaged by fire, smoke, water, mold and natural disasters. We have been servicing the restoration and remediation industry since 1975. Owner Lloyd Hyde is an A.C.A.C. Council Certified Microbial Remediation Supervisor and a A.C.A.C. Council Certified Indoor Environmentalist. He is also certified with the Institute of Inspection, Cleaning, and Restoration Certification (I.I.C.R.C). He holds memberships in the Indoor Air Quality Association, and The National Institute for Indoor Air Quality. We are certified with the Institute of Inspection, Cleaning, and Restoration Certification (I.I.C.R.C.) and the American Council for Accredited Certification (A.C.A.C.). This means we have taken an advanced training programs and courses of study enabling us to follow technical specifications and standard operating procedures. This also means that we have established and maintained a professional attitude in our conduct and in our business practices to provide the best possible service at a reasonable price. We make every effort possible to keep our costs under control, from our overhead expense to our labor force and materials purchasing. This allows our firm to be competitive with our pricing, yet maintain satisfied customers and provide quality service.
Business highlights
50 years of experience
Services we offer
Air Duct Cleaning, Drying & Dehumidifying, Emergency Water Damage Extraction, Mildew & Mold Control, Sanitizing & Sealing, Sewer Damager Clean-Up & Sanitizing & Hepa Vacuuming
Accepted Payment Methods
- CreditCard
Reviews
4.731 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 10% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 31 reviews
Richard F.
Sep 2017
Very good. They were formerly known as Metro Restoration, and now they're Service Master Metro. I'd give them straight "A"'s across the board including their price. It was done very well. Very punctual. Very thorough. Excellent provider. Their employees were excellent. Very professional, very thorough, hard working. They were an excellent company to deal with.
JOSEPH S.
Feb 2017
He was good. He was excellent. He was very fair guy. He did a great job. It was fantastic. I would recommend him to anybody.
Jim P.
Sep 2016
Very well. Patrick worked with me several times on the phone to diagnose the problem, and then only came out once when all the parts were in. He was prompt, fair, explained things well.
Lauren W.
Jun 2016
The remediation team showed up on time and completed the work ahead of schedule. They were professional the whole time.
Richard F.
Dec 2015
unknown
Response from ServiceMaster by Metro
"Thank you for your business. We took our time in doing a pristine job for you. It was a lot of work and worth the effort to please our customers. Thank you for the opportunity to do the work for you and your family.Enjoy your beautiful home."
Gary B.
Jul 2015
The Metro Restoration & Cleaning team removed all mold in a customized process: sanitized areas with surface mold, dried all damp areas and follow-up tested for mold to be sure all was removed.
.Response from ServiceMaster by Metro
"So glad we got results as we did a post remediation swab and the number was 0 . This means we killed the surface mold as well as the root of the mold. This means the mold is gone. The rooms cleaned up well and your business is very important to us. This will help in the sale of your business, along with your MOLD WARRANTY LETTER that is transferable to the new owners up to one year. You were a delight to work for as well. Thanks again!"
Lauren K.
Jul 2015
This was actually the second time Lloyd had come to our house. The first time was when we bought the house about 8 years ago and we had a mold inspection performed. This time our dryer vent had not been working properly so we were worried about possible mold growing. Lloyd was punctual and very polite. He tested the area of concern and then also performed another swab for me in another area of the house which was concerning me. Prior to hiring Metro Restoration, I had spoken with a couple other mold remediation places who informed me that you should use an independent tester as there could be conflict of interest, which is something I was concerned about. However, I can tell you, I have no doubt Lloyd is as honest as they come. He indicated there were no real issues in my home and he could never warrant having remediation done on the areas I was concerned with. He gave me some tips to make sure the mold stayed away. I did get the $49.00 deal on Angie's list which was fantastic, but even without it, I would certainly pay full price for Lloyd's service. I would highly recommend him to anyone.
Douglas B.
Jul 2015
unknown
Response from ServiceMaster by Metro
"Thank you. We found mold on the sill plates where the drywall was removed and the floor surfaces were dirty with elevated mold. When we do the remediation work for you everything will treated and sanitized."
Gary B.
Jun 2015
Lloyd was terrific. Knew his business and was able to explain his process and work very well. He and his crew were always on time and went above and beyond to do the job properly.
Response from ServiceMaster by Metro
"We're so glad we could help you. Hopefully we saved the carpet which you did not have to replace and saved you the expense. It is now all cleaned up and ready for your next client."
David L.
Apr 2015
Very professional service. Some stain left on wood but it appears that the problem ha been solved.
Response from ServiceMaster by Metro
"Thank you for allowing Metro Restoration to help you with your attic problem."
Diana S.
Apr 2015
Lloyd was prompt, professional, and very efficient. He answered all my questions and his crew was able to do the mold remediation very quickly in a basement that had been water damaged and that had a serious mold in the laundry room wall. I was very happy with the work and his professionalism. Highly recommended.
Response from ServiceMaster by Metro
"It was our pleasure. Thank you for allowing us to work for you. Call us if you ever need our help again."
Trish P.
Apr 2015
Kathy from the office called to schedule very promptly. She was able to schedule us very quickly and was lovely on the phone. Lloyd came out that same week, looked very thouroughly at the attic and even took some swabs from areas of concern. He assured us there was no mold and acctually saved us $1700! This was the estimate we had gotten from a previous company that suggested remediation under negative pressure. We had been upfront with Lloyd about the previous findings but he assu red us there was no need for any of that! He could have chosen to make a couple bucks but instead saved us! Provide report promptly. Would absolutely use them again for any service needed?
Response from ServiceMaster by Metro
"I'm so glad we were able to give you a normal range with our swab, compared to the other report done by others that stated more work needed done. We also sent you a letter stating our finding so that you would be able to finally sell your property. Best of luck to you in the future!"
Zolton L.
Jan 2015
Metro entered house and laid down cloths from front door to attic entrance. They then brought in all equipment, sealed off attic and started to work. Took break for heath exhaustion and lunch. Very kind. Clean up very well.
Response from ServiceMaster by Metro
"Thank you for your business. We were pleased with the way the mold cleaned up turned out and know the mold spores were killed as we swabbed it after the fact with good results. We appreciate your business and thanks again for allowing us to work for you."
Michael J.
Sep 2014
Gary and Amanda were right on time and began work immediately. They answered my questions and allowed me to feel sage and secure when I went out. They were at all times professional and friendly and hardworking.
Response from ServiceMaster by Metro
"Thank you for your business [member name removed]. We were able to clean, treat and kill the mold along with applying a masonry paint to the blocked walls with antimicrobial properties to retard the water intrusion and mold growth. It was our pleasure working for you."
Mary B.
Jul 2014
Job went extremely well. Company was reliable and prompt. and very professional I was very pleased with work that was done.
Response from ServiceMaster by Metro
"Thank you for allowing us to work for you. It was a pleasure."
Regis M.
Nov 2013
They were called to a**** what we believed to be a potentially serious mold problem. The inspector Floyyd, was very professional. He took readings of affected areas, explained the nature of the problem (the fact that the readings were so low that there was no problem). Since I am a contractor , he advised me on the appropriate d method of addressing the issue. When we asked what the inspection would cost, he said that since there was no mold, he could not in good faith charge a fee. The owner was elevated from a state of dread to total joy. It was refreshing for me to meet a person of integrity.
Response from ServiceMaster by Metro
"Thank you [member name removed]. Lloyd appreciates you giving us the time to determine what was going on in the house. This was so small of an area . Let us know if we can help in the future."
Mark H.
Oct 2013
Overall I was very happy with the services Metro Restoration & Cleaning provided. Lloyd from Metro was at our house 24 hours after calling for an appointment; they rearranged their schedule to satisfy our request since we had a mold issue and an 18 month old child at the house. Lloyd performed a thorough inspection of the house including swab tests and confirmed we had a mold issue that, left undealt with, would balloon into a larger issues including health risks. Metro again rearranged their appointments in order to perform our cleaning/service; Kathy was a huge help with this. The service team arrived on time, explained exactly what they were going to do, did the work quickly and even aswered my silly questions afterwards. I would certainly use Metro again, but I hope not for mold!
Response from ServiceMaster by Metro
"[member name removed] so glad we could move you up considering you have a baby. We felt getting there sooner would best under the circumstances. We killed and removed the mold in a timely manner for health reasons.Now you can breath freely and have no worries due to our POST REMEDIATION EVALUATION when the job has been completed.Thank you for your business."
Cathy G.
Jul 2013
They are so kind and they tell me the truth. He had a swab kit and could prove that I actually had mold and the other companies I called could not prove it, they just told me. I was happy and knew I wasn't getting taken. I would recommend them.
Bryan N.
May 2013
Upon discovering surface mold on our basement walls, we spoke with Lloyd at Metro Restoration who came out and provided a visual survey and estimate for remediation work. He was very punctual, attentive and answered questions readily. Charge for the visual survey was $150, which was applicable toward any services. We chose Metro for the job and the two gentlemen who did the work were very efficient and thorough. Metro provided a 1 year warranty of the remediation.
Response from ServiceMaster by Metro
"Thank you [member name removed] for your business. It was a pleasure working for you. Glad you were able to sell your home after we spoke with your prospective buyer concerning the remediation of your home."
Michael S.
May 2013
I was asked to provide a written estimate to my basement after multiple sewer backflows and flooding. This estimate would help me to assess the damages for an insurance claim. I left a message and my call was promptly returned. The cost for the inspection and written estimate ($200) was given to me up front and I agreed to the service. Lloyd Hyde arrived at my home, on time, and began his evaluation. He surveyed the entire basement for bacterial and mold contamination, as well as, take measurements for reconstruction and pointed out a few things I was unaware of. He was very professional, courteous and very knowledgeable. Three days later, he emailed me his written report/estimate and I forwarded it to the attorney for the insurance company.
Five months later, the insurance company wanted to evaluate my basement for themselves. I heard they were going to say there is no actual proof of contamination and the basement is fine. I email Lloyd to simply ask him a question which was, "If no mold spores are visible by this time, does that mean I?m safe from any bacteria or air quality that could evolve in the future due to the past sewage flood?" I explained to him the situation and just wanted to know if I should accept their statement or debate the issue. Lloyd emailed me back and told me that he was going to change his schedule and meet with them on my behalf. He knew it would be difficult for me to defend anything they will have to say and that it would be a one sided debate. Now that's a stand-up person. Here is a man who is a complete stranger to me and yet he was willing to change his schedule around to help me. Not too many people would go out of their way to do that and certainly not a company. So I highly recommend Lloyd Hyde and Metro Restoration and Cleaning.
Five months later, the insurance company wanted to evaluate my basement for themselves. I heard they were going to say there is no actual proof of contamination and the basement is fine. I email Lloyd to simply ask him a question which was, "If no mold spores are visible by this time, does that mean I?m safe from any bacteria or air quality that could evolve in the future due to the past sewage flood?" I explained to him the situation and just wanted to know if I should accept their statement or debate the issue. Lloyd emailed me back and told me that he was going to change his schedule and meet with them on my behalf. He knew it would be difficult for me to defend anything they will have to say and that it would be a one sided debate. Now that's a stand-up person. Here is a man who is a complete stranger to me and yet he was willing to change his schedule around to help me. Not too many people would go out of their way to do that and certainly not a company. So I highly recommend Lloyd Hyde and Metro Restoration and Cleaning.
Response from ServiceMaster by Metro
"Thanks (member name removed), it was our pleasure. We here to help our customers and mold remediation is so specialized. Let us know if we can further assist you in your home. We want the best for all of our customers."
Jessica D.
Apr 2013
The company returned the phone call promptly and scheduled a time for the sales person to come to view and test the space. Right away, there was an extra $20 fee that I was not aware of during our initial phone call. After reviewing the areas (visual, no testing needed), a proposal was emailed to me showing the different levels of services (three different price points depending on level of work). A day later I received a phone call slightly adjusting the proposal. Some time passed and I called to schedule the work. I signed the proposal, which included two of the three items listed and sent back to the company. The day before, the company called to say that they made a mistake on the proposal and that a certain item (painting that was included in the first price point) was actually not included. We were able to work it out - that they would including paining - for half the area - as that really was supposed to be $800 extra (for one half the space). The workers who came to preform the work were friendly and appeared to do a nice job. The work is guaranteed for 1 year, with some conditions, however, the conversation with the sales office made me uncomfortable and I worried that the work would not be performed correctly. So far, it looks good.
Response from ServiceMaster by Metro
"We thank the customer for choosing METRO Restoration to perform her mold remediation. Upon seeing the post on Angie's list we immediately called her to schedule an appointment to inspect the job to ensure a quality service was provided. To date she has not called us to schedule this appointment. We did provide her with several options and even Masonry painting of her basement so it looked the best as she was selling her home. It did take several months before she made a decision to schedule the remediation. We had several options available for her which was the remediation cost, general cleaning and masonry painting cost. After she signed the proposal we reviewed it and found an error in our writings. We decided to paint the area we provided the remediation at no additional cost to the customer. However, it was clear on the proposal that the masonry paint was an additional charge. Our crew took photos before, during and after the job and everything in those looked fine. We are awaiting her call for a re-inspection at this time."
J A.
Mar 2013
7 hours for 4500 dollars sounds kind of steep
Response from ServiceMaster by Metro
"We were taken back by the homeowners comments on Angie's list. After viewing this we immediately called him to schedule a re-inspection the house to verify that we provided the remediation properly as we have never had comments like this. I found that he had 2/3 of the attic insulated with new materials. The areas that were not insulated were visible clean and mold free. The paper that he stated we did not remove was minimal as we scraped down the sheathing twice. This material was so old it was stuck to the surfaces of the rafters and sheathing. We did not know of any paper as this house was not insulated to any standard. After the removing plastic, insulation and heavy foil we then could scrape the paper. We completely spray sanitized and scrubbed the surfaces to kill and remove the mold. I saw that the surfaces were clean and free of mold contamination. We provide our services of mold remediation by industry standard S 520. These services were completed and in accordance to that standard. We also had 28 man hours on this job and not 7. A little difference. We also had 60-70 bags of insulation and debris were removed as part of this project. I had asked about a competors quote and then the homeowner showed me a proposal from another remediation company that was 12% higher. Looks like our price isn't so bad. A final note; We provided a written proposal in detail with an accepted agreed price. The work was completed in a professional manner, on time and to industry standards with no visible mold left behind.."
Jennifer S.
Dec 2012
First I need to say that this was the best customer service I think I have ever had
from anyone. The woman was pleasant and knowledgeable. Right away I had a good
feeling about this. My father had come
down ill and we felt that cleaning the ducts would help. They came out right away (the following week)
and right before a holiday. He said they
put booties over their shoes so they wouldn?t get dirt in the house. They explained everything in detail, showed
him the mess they cleaned out of the ducts( including a tie that had been in
there for many years), and were very punctual.
They then cleaned up their mess, wiped the outside of the vents off in
the house and left. He said it did not
take long, it did not blow any dust into the house. I will be using them again and I have already
recommended them to a friend.
from anyone. The woman was pleasant and knowledgeable. Right away I had a good
feeling about this. My father had come
down ill and we felt that cleaning the ducts would help. They came out right away (the following week)
and right before a holiday. He said they
put booties over their shoes so they wouldn?t get dirt in the house. They explained everything in detail, showed
him the mess they cleaned out of the ducts( including a tie that had been in
there for many years), and were very punctual.
They then cleaned up their mess, wiped the outside of the vents off in
the house and left. He said it did not
take long, it did not blow any dust into the house. I will be using them again and I have already
recommended them to a friend.
Response from ServiceMaster by Metro
"Dear customer, It was a pleasure working with you and your family. I'm so glad your Dad is doing well. Let us know if we can help you in the future."
Marge J.
Nov 2012
They were very prompt and they gave us a free consultation. They were very professional and they kept right to the schedule. They said they would be here on Tuesday and they were here. They cleaned up when they were done and everything was very clean. They were very nice and very polite. The charge was around $1675, but we got Angie's List discount for about $200. We called a couple of other people. We thought about Angie's List, so when we saw them, they talked to us and they could come so quickly. We were so afraid of the mold that we didn't call anybody else. We were very satisfied when they were done. They made us very comfortable about the mold. They showed us what they did. They showed us the chemicals were all safe, so we were very pleased with that. We hope that we never have to need it, but we would call them first for sure.
Response from ServiceMaster by Metro
"Thank you for your business. So glad we were able to help you and your family."
Ardythe A.
Nov 2012
Job went very well.
Response from ServiceMaster by Metro
"Thank you for your business, so nice working with you."
Licensing
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FAQ
ServiceMaster by Metro is currently rated 4.7 overall out of 5.
ServiceMaster by Metro accepts the following forms of payment: CreditCard
No, ServiceMaster by Metro does not offer free project estimates.
No, ServiceMaster by Metro does not offer eco-friendly accreditations.
No, ServiceMaster by Metro does not offer a senior discount.
No, ServiceMaster by Metro does not offer emergency services.
No, ServiceMaster by Metro does not offer warranties.