PLEASURE POOL & DECK CO

They were 5 months behind because they forgot to put me on the schedule. The pool area was muddy and covered with cigarette butts when they left. I was billed for water that I was initially explicitly told I would not be charged.

We absolutely love the entire team at Pleasure Pools. They do excellent work and are very professional and respond immediately to your needs. I would highly recommend them!

Ken and his band of merry men were excellent to work with. They are all very pleasant, worked extremely hard, had all work done and cleaned up in the time frame stated. We love our pool and hope to enjoy it for many years to come. I would HIGHLY recommend them!!!!

Work was done as promised, no unexpected additional fees. The company was very nice to work with. They promised an early install date and delivered! Knowledgeable and professional installers. They really took their time to be sure that the work was done perfectly!

Our experience with Pleasure Pool & Deck was as outstanding as one could possible expect. The project was on budget and on time. They said what they meant and did what they said they would do. They showed up daily on time and worked feverishly to get our project finished. The quality of their work was unparalleled to anything I have ever experienced from a contractor, they are definitely not your average contractor. They partnered with us to deliver on our vision that we jointly discussed at our first meeting with Ken. Ken led the project from start to finish, going far and above on many aspects of the project, delivering on what was to us, one of the best experiences of our lives. My family now loves our backyard, which was transformed from a boring, useless space, to a virtual paradise. I made the mistake at the beginning of the project to go against the advice of Ken and use a concrete guy I found to install the pool deck. The concrete work went terribly, the pool border turned out to be a disaster and had to be removed and re-poured. Ken immediately put me in touch with his go-to concrete crew and brokered a meeting between the three of us the same day that I asked for help with the concrete mess I had gotten myself into. Mike B. and crew swarmed the scene almost instantly and remedied an otherwise hopeless situation. They removed the old border, re-poured the new border, formed the pool deck and steps to our back door, poured the concrete (exposed aggregate), and sealed it. It looks amazing and you can tell Mike B. is a true professional. The concrete was graded and poured to perfection. Like clockwork, Pete Morelli, of Morelli Fence, consulted with us and installed our fence within a couple days. Ken's crew worked like a well oiled machine, delivering on unmatched quality and service. My only regret was not having them do our concrete work from the start. At any rate, I would highly recommend Please Pool & Deck to anyone who is looking to install an in-ground pool. In fact, anyone reading this who wants to discuss this in more detail can call me at 412-535-2929.

They were very prompt and professional. Took them no time to close the pool.

Everything was completed perefect and in a timely fashion. I am a general contractor and use them for all of my digging work. I also have a pool installed by them. It is perfect and has been a great investment for our family. Great family owns business. They really care!

Quick and accurately closed down everything needed for season.

Went great!

Extremely happy with Pleasure Pools! They were very professional and punctual. They started on a Monday and our daughter was swimming on Thursday. They handled all of the details and gave us exactly what we wanted. They came everyday(on time) and worked all day and cleaned so there was no mess to live with. We have had our pool for 3 years and the quality is great, no problems at all. They come to close the pool every year and it looks so great when we open it in the Spring. I would(and have)recommend them to anyone!

Pleasure Pool and Deck built the pool of our dreams! This family owned business is run by Renee, Art, and Ken. We went with Pleasure Pool and Deck after reviewing several bids from other contractors. They were the most accommodating, experienced, and willing to work within our budget. They added a personal touch and shared their experience to make us feel confident about their work. We also liked working with a family business rather than a larger company. They visited with us a few times before the project began and shared information on the phone many times. They helped us plan for the entire project. Their work was excellent. The pool looks amazing and they talked us through each sequence of the project. They completed the project quickly on time. We are so happy with our pool! I would recommend Pleasure Pool and Deck to anyone interested in a pool. The Lucas Family

I am so happy about my new pool. This company was awesome to work with. Family owned and operated and you have Ken on site every day, doing a lot of work himself. He was pleasant and professional and did a great job. You can tell that he treated my pool as if it was his own. He doesn't let his guys slack at all (not that they did) but was on top of every aspect of the pool build. His guys were like a well oiled machine. They started digging on Tuesday and we were swimming by Friday. I was worried about our soil being too rocky but it was not a problem for Ken at all. He did all of the excavation work and did a fantastic job. We have a pretty decent hill/slope to our backyard but he moved dirt and graded everything perfectly. He was also very helpful in deciding what type of pool shape and size worked best with my yard. I had an idea how I wanted everything to look and the finished product was exactly what I had in mind. We ended up using their recommended concrete and fence guy. We had 2 retaining walls put in and about 6' of concrete all the way around. Also about 220 ln ft of black aluminum fence. For everything, including the fence and concrete, was about $57K. I didn't care for any of the liners that were offered but they special ordered one in the style and color I wanted, no issues at all. They even were able to accommodate my request to have the pool shallow end extended. Renee is Kens mom and she runs the office and is really nice to deal with and returns calls quickly if she is not there. Price was very reasonable also for the quality of work in my opinion. I really cannot say enough good things about this company and would highly recommend them to anyone wanting an in-ground pool.

Good, no problems. The service and repairs are expensive. I now open and close my own pool and did a lot of the repairs myself this year.

unknown

Finding a pool company that you want to work with is a difficult proposition to begin with. We interviewed 5 companies. We researched pools and thought we wanted a fiberglass pool. We had pool companies come out and give us pricing etc. The original pricing was so drastically different for the exact same pool and the more we researched the more we found that there were very few local companies that had experience doing fiberglass pools. Of the bunch we had provide proposals Pleasure stood out. Dave came out, provided the base data on the pool options and spent quite a bit of time talking with us about the fiberglass pools. He also asked what we didn't like about the vinyl liner which turned out to be an important question. We didn't like the vinyl "tile" boarder or the big thick white coping strip that is often very prominent in vinyl pools. The truth was we had an above ground pool and we wanted an in-ground pool that didn't cost 6 figures. Putting 6 figures in a hole in your backyard was not the direction we wanted to go but we also wanted to keep our kids and their friends close. Ultimately we went with Pleasure because they were reasonable to deal with, they had a bunch of experience and we felt we could effectively work with them through a pretty major project. We were very pleased we did. Kenny is a rock star, all of the recommendations they provided were spot on and they worked with us to find a vinyl liner without seams that went over the steps with texture so the steps were not super slippery. The folks at Pleasure, a family owned and operated shop, went above and beyond. My husband and I would hire them again in a heart beat. In fact, my husband is determined to get one of our friends to put in a pool with Pleasure within a year. Great experience, great people to work with and we are very pleased with our new pool.

Their worker came to my house to replace a broken part on my slide. While he was there, he checked my water settings and realized that my salt system wasn't producing chlorine. He checked and the inside electrical panel wasn't working. While he was there, he checked the motor because it sounded too loud. He checked and both items were still under warranty. They ordered the parts and showed up not too long after and replaced them. How often do you get that great service when an item is under warranty? The built my pool 3 years ago in only 3 days. I selected them because they do not use sub contractors and do all the work themselves. A lot of times business owners pass the buck on problems and blame them on sub contractors. I would definitely recommend them if you have or want to have a pool.

We decided to install a pool in the fall of 2014. We contacted 3 pool companies to obtain cost estimates and Pleasure Pools was the only one that called us back. Art (owner) and Ken (his son) came to our house several times to discuss pool types, sizes, and available options. They also met with us at one of their customer's homes to view a pool they had installed a few years ago (same size/shape we were considering). We signed our contract in February 2015 and were first on the list for installation in the spring. They started excavating and digging the first week of April, which was exactly when they said they would start. The pool took about 3 weeks to install including delays for rainy spring weather. Ken was onsite everyday during installation and oversaw all aspects of the installation. He kept us informed on progress and provided information that helped us make decisions on where to place the pool, how deep to make it, and how to grade the yard. Ken was also aware of the broader aspects of our project, which included additional concrete work and an outdoor fireplace. He built the pool and graded in a manner that allowed other contractors to get a head start on their parts of the project, which saved us time and money. Pleasure Pools recommended contractors for fencing and concrete. We used their recommended fence contractor (who did an excellent job), but selected our own concrete contractor (due to wanting a specific type of custom work). Ken kept in touch with the fence contractor so he knew when we would be ready for fencing - the fence installer was there the same day we started filling the finished pool with water. Ken also met with our concrete contractor while onsite and helped coordinate installation of concrete coping around the pool. Pleasure Pools was top notch in terms of both quality and professionalism. They were extremely responsive, open to our ideas, and worked very hard to make us happy with the end result. Ken, in particular, was fantastic to work with. During the project, he helped us move and save 4 large trees - something he did not have to do. Our pool has been completed for about 2 months now and he has called us 2 times to check in, make sure we are happy, and to see if we have any questions. I would definitely use Pleasure Pools again and give them my absolute highest recommendation for anyone considering installing a backyard pool.

Instead of trying to sell me an expensive piece of equipment that I didn't need, they suggested a way to fix the problem. Honest and helpful. Wow!

Excellent job! I was pleased with how quickly the pool was constructed from paint outline on the ground to full completion. I elected to do my own concrete, but you would be wise to have them complete the entire job so that you can be swimming in your new pool even faster. With the motorized cover (and, yes, actually closing it each night) combined with the saltwater system I have almost no maintenance. I also purchased a motorized vacuum robot that I let loose about once every 2 weeks. It is a perfect match for my busy lifestyle. I can travel 5-10 days, and come home to find the family happy and swimming without any work on their part. Plumbing and filtration is all clean and professional. It winterizes easily. Everyone who sees the pool is impressed! I realize this is a short review, but that is sort of key here: usually you write long reviews about unhappy projects and bad contractors. There work was nice, fast, and professional. I shopped all of the usual shops in the area such as pool and spa outlet, pool designs, alpine pools, etc, etc. I hated the idea that the other shops subcontracted the work to 'the next guy in queue' They will never admit it, but at each shop they had to get the subcontractor to call and answer questions. My pool was more technical than others, and these guys were just failing at all of the answers. Highly recommend.

Was put on hold, rudely spoken to, question not answered, not professional

From the very first meeting with Art (owner), I knew this was the company of choice as there were 4 previous meetings which left me confused and with many unanswered question. I had zero questions after meeting with Art as his proposal included every option and requirement needed for absolute completion..in other words...no surprises. A previous customer stated in Angie's List that Pleasure was 90% complete w/in 3 days and I was skeptical, however, proved to be a fact. This project far outweighed my furthest expectation. We have been swimming for over 1 month and I still feel like I'm in paradise. I have been in the customer service industry for over 25 years & this has by far been my most satisfying and reliable experience. There was not one mishap or unexpected cost. We did not use Pleasure for the cement and electric work (mistake), and to this day the continue to help resolve issues that have come up with the cement and electric. Working with these folks was like working w/family!

I CAN'T TELL YOU ENOUGH WHAT A PLEASURABLE EXPERIENCE THIS HAS BEEN. ART, THE OWNER IS WONDERFUL. THEY HAD THE POOL 90% COMPLETE IN THREE DAYS. THEY BUILD ONE POOL AT A TIME, SO YOU ARE THEIR SOLE CONCERN. IF YOU DON'T GO WITH THEM FOR YOUR POOL YOUR A FOOL.

ESTIMATES ON POOL REPAIRS AND EQUIPMENT ARE MID-RANGE. PAST EXPERIENCE HAS BEEN PROMPT, QUALITY WORKMANSHIP. CURRENT EXPERIENCE -- ABLE TO SUPPLY PARTS NEEDED IMMEDIATELY. WILL ORDER IF NOT IN STOCK. POOL CHEMICALS REASONABLY PRICED. SALES CLERKS ARE HELPFUL, COURTEOUS.