Pawlak's One Hour Heating & Air Conditioning

The service was great, cleaned up after themselves very well, and they were focused to finish the job quickly. They were very responsive, compared to the service provider that I called and previously used but they did not return our call.

One Hour is a quality company. They have always been responsive and on time. Jason was the technician this time and he is personable and thorough.

Arrived on time. Explained what changed from last year and advised on another issue. Fast friendly service.

The service visit went well. They were on time and were professional and knowledgeable. I have them return in the spring to check the AC. I would highly recommend Pawlak One Hour Heating and Air

First: I want to be fair. Mr Pawlak was responsive to phone calls, showed up on time, and was neat and tidy in both appearance and in his work. My dissatisfaction lies in value for money, and in the lack of durability of the repair part installed. This is a follow up review to my first review last year. Barely a year after service by Pawlak's, the capacitor that Mr. Pawlak installed blew. This time I was smarter, I ordered a quality replacement part: Amrad 45/7.5 capacitor (as spec'd by manufacturer), and went with an American made part guaranteed for 5 years. The American made, guaranteed, quality part was $30, and it took 15 minutes to replace (most of that removing/replacing the access panels). The picture below shows the part installed by Mr Pawlak. It might be difficult to see, but the capacitor is bulging at the bottom and does not sit flat on the desk. This is a classic sign of a blown capacitor. This makes me think back to the "maintenance club" offer, and makes me a little angrier. I don't mind paying for service. $350 to replace a sub $10 part with 15 minutes of work "while you're on the way to another job" is not fair value for work done. $150 or $200 would have been fair, $350 for a terrible quality part was gouging. On top of that, when I read some of the reviews here, others had similar work done and paid far less. Avoid.

Ammazing-quick response and service. Technician was awesome-price more than reasonable-tech very helpful advising future issues

It was absolutely horrible and still is i paid $11000 for a new a.c. and furnace he guaranteed me and my wife that

FAST, QUICK RESPONSE. EFFICIENT. ABOUT 25% less than other quotes.

A/C stopped working on my rental property over a 90 degree weekend. I was able to schedule a visit within 24 hours. They were prompt. They did a great job of explaining the issues and costs before fixing everything. A/C unit needed to be power-washed (don't think the prior owner had cleaned/serviced it in the last 6 years) and recharged. Price was reasonable. They were done within a couple of hours, and everything has been working well since. My tenants and I were both very pleased.

Good, they were very accommodating and prompt.

Horrible bought a service and it still doesn't work correctly

It went extremely well. Marty took the time to not only examine and address the problem, but spent a few extra minutes helping me troubleshoot cooling issues we were having upstairs in the baby's room. He was extremely professional and very helpful.

20 minutes of labor and replacement of a $25 part came to 380 bucks. Response time was good. The price of the repair, and the offer of the "club" that went along with it was an insult. Never again.

good He looked at and said we have a few years left.

Mr. Pawlak truly cares about his customers. He was very attentive when we were having issues immediately after installation. His crew may be a little less attentive; I called multiple times to get the owners manual and was told by office personnel that it would be sent to us. On one of Marty's subsequent visits (wherein we discovered that the pressure had been set at a dangerously high level on the unit from previous fix-it attempts from crew) we found the packet, stuffed inside the unit. The staff is a little less than on top of their game, but Marty definitely cares and wants his customers to come away with a positive experience and will work to make that happen.

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They charged me $250 and that included the hardware. I have used them a couple of times and the guy is able to diagnose exactly what is wrong, shows me what is wrong, and just replace what he has to replace. So, I feel very confident after living in an area where people like that would always take advantage of you.

Great service also enrolled in their maintenance program which is a great value at an affordable price!

I contacted Pawlak's on August 12th to repair my AC unit which stopped working the night before, they were able to dispatch a technician on the same day and within 4 hours to diagnose and repair my AC unit. The technician arrived within the stated two hour window and had the unit up and running within an hour.

My husband and I bought a home with no ductwork; the previous owners had been using window AC units but we wanted a better solution. I don't know how many HVAC companies I had come out to the house-- more than I cared to count. Many didn't even get back to me with estimates; one called the house an "HVAC nightmare" and another told me there was a reason the house didn't have A/C. Finally, after getting some estimates that just weren't feasible, Marty came out. He was very thoughtful in his approach and thoroughly explained his recommendations. We ended up adding ductwork to some of the house and using a ductless mini-split to cool another part. The Pawlak team was great to work with throughout the entire process. I can't say enough good things about our experience with them-- they will definitely be our go-to for any HVAC needs in the future! 

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Great, came out on a Saturday. Was very responsive and the job was done at a very convenient time. Would work with again

First, I was very impressed with the speed that these guys came out to my house.  It's been a while since this happened so my details aren't perfect but here goes.  My AC unit (which operates just the 2nd floor of my home) was basically overheating and shutting off during the heat of the summer.  I turned it off until they came.  Their punctuality was great.  After changing the capacitor and doing some testing (this took 45 min), they said everything was fine and there was no problem.  As the unit was running and they were about to drive off, it started locking up like it had been doing, so I chased the guys down and they went back to look again.
After looking at this more, then they changed their mind and said it was the fan motor that was bad, and for the cost of repair I should consider getting a completely new AC unit (mine is 10 yrs old).  This is where things continued to get complicated.  I did talk to Marty who was very nice and knowledgeable and who is in charge (he did not actually come to my home).  I heard about the changes in coolant, and better efficiency of a new unit, etc.  So this was heading towards getting a new unit but this was tied into a 2nd furnace in the attic.  Marty thought it was just an air handler based on what his guys told him (somehow the repair guys who looked at it didn't realize it was a full gas furnace, strange to me).  After showing him some pictures and reading off the serial number, he said that if we replaced the AC unit, we'd have to replace the furnace too.  Again I heard the line that the furnace was nearing end of life at 10 yrs, despite the fact that it works fine.  The project was now getting more and more expensive, well over 10,000.00. 
I started to feel uncomfortable and got a second opinion from an independent guy who does HVAC work on his own.  He said that these guys put in the wrong capacitor, and that a fan motor repair really isn't expensive.  He replaced the fan motor and new correct capacitor for 300.00 and that included labor.  It worked perfectly fine the rest of the summer.  It makes me a little sick to think about how much I could have spent for what probably wasn't needed when a minor repair was fine.  I don't think Marty or his crew did anything wrong, they were just a little more eager to do the "big job" than I was.