Brookside Lumber Co

If you are considering a kitchen/bathroom remodel please read this review. Our kitchen renovation project was started on May 7th. We are now on the cusp of entering the 5th month for this project and our kitchen is still not completed. To make matters worse I haven’t seen ANYONE from Brookside for a MONTH! We had sent an email to the construction manager and never received a response. The sad thing is that this was an ongoing experience during our remodel. They would work for a couple of days and then I wouldn’t see nor hear from anyone for a week +. (This happened way more then we would have expected). The only way I got them to show up was to continually call. I would have to call repeatedly to get my microwave hooked up. I would have to repeat the process to make sure someone was going to hookup our stove, plumbing, etc. I’ve paid 60K so far and I had to be a pseudo project manager! I now have my existing hardware floor cracking because we have been waiting for Brookside to finish the floor with a transition piece. I still have live wires exposed and holes still left in the wall. FOUR months and I still do not have all of my appliances hooked up in my kitchen. Cabinets that came in damaged still have not been replaced. It pains me to write this review but I honestly don’t know what to do at this point. This project has totally been mismanaged and communication has been nonexistent! I will say that the workers who have performed the work have been good to work with. The cabinets that we ordered we are happy with and Classic Rock, who performed the fabrication for the granite did an AWESOME job! (We did not have a conventional layout). If Brookside would have completed this project in a reasonable time frame (I was originally told they would be finished around the 4th of July) then I would have had a much more positive experience.

I hadn't thought about having my countertops replaced until I was in their showroom and saw these countertops. I fell in love with the counter top and decided to have it done. There was one small issue. I had seen what they call a waterfall effect on the island in their showroom and really wanted to have that done to my island. When they came out they told me that with my basement it may shift and crack the waterfall quartz piece. I did contact a structural engineer who was able to shore up everything in the basement below which allowed me to get the look I wanted. Everything was done very professionally and they turned out great. I was very satisfied with Brookside Lumber and Cambria.

The old door was drafty, provided poor insulation, and created condensation in cold weather. I expected that the new door would have a better fit and provide better insulation, and that is certainly the case. I love the new door. But I especially love the workmanship that went into its installation. The door to be replaced was a side door in our house, and immediately adjacent to it were two other interior doors, and a third door was very nearby. All of these interior doors had the same trim molding, and the molding for the door to be replaced was tucked-in behind that of the adjacent doors. I was afraid that the framing and molding for the old door could not be removed without damaging the molding of the interior doors, and that damage to the wall would necessitate a repair that might lead to repainting an entire large room. I needn’t have worried. Brookside’s installer, Doug, did a fantastic job. I cannot recommend him highly enough. There is not a mark on the other molding or the wall. The color and style of the new molding matches the old molding almost exactly. In addition, during installation, Doug found that the wood between the door threshold and the house foundation was rotted from years of water seepage. Under a separate work agreement, he removed all the rotten wood and covering siding, and replaced it pressure-treated wood, and built a small porch to provide better weather protection and ease of access to the new door. His repair was thorough and complete, and all of this work was done very well.

Very good. Called supplier to try to get me info that I could not.

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Fabulous. From beginning to end

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They give excellent service.  They were timely and cleaned up after themselves.

The experience was relatively easy from selecting a door, ordering, contract and installing. There were some very small touch ups needed on the door frame when installation was complete which brook side lumber took care of immediately. The installers showed up on time. Both men were extremely friendly and were completely done in about 5 hours.

After shopping around a little, I went to Brookside Lumber because of my prior favorable experience and their reputation for high quality materials and craftsmanship.  Installation of the door was scheduled for a date about one month after I signed the contract.  The installers arrived right on time, and worked for several hours removing the old door and installing the new one.  As expected, the craftsmanship of the installation was excellent, and I am very pleased with the look and quality of the door and the sidelights.

However, between the door and the sidelights were two 3-inch wide trim panels, that did not at all match the appearance of the rest of the installation.  The door and sidelights had a Mahogany finish with a very tight grain, but the trim panels had a very wide-open grain that looked like pine or oak and which, when stained the color of the door, displayed a very bright wavy pattern.  When looking at the door, one's eyes were immediately drawn to bright wavy pattern on the trim pieces and not the door.  The day after the installation I went to Brookside Lumber, showed photos of the door and asked that those trim pieces be replaced with something that matched the door.  I expected that they would take one look and say, "Yeah, that's not right. We'll fix it."  But they did not.  Instead, their initial response was to justify these trim pieces, saying that the use of such trim is standard practice.  Over the next two weeks I sent an email and several photos, visited the store twice, and ultimately mailed a two-page letter to a senior manager of the store . Finally, two and half weeks after I first raised the issue, Brookside agreed to replace the trim pieces.  Installers arrived a few days later, and within a half hour replaced the trim with pieces that matched the door.  Given the ease with which the problem was fixed, I do not understand why is was so difficult for Brookside to agree to do the repair in the very beginning. 

Eventually, as I expected, Brookside Lumber (to its credit) fixed the problem, but I was surprised and disappointed that it took so much time and effort on my part to get Brookside to agree to do so.

Accordingly, I rate Brookside "excellent" for quality of the door and craftsmanship, but only "fair" for responsiveness and professionalism.

Everything was fine. It was well done. The labor was good. They cleaned up after themselves. It was all positive.

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Their professionalism was very good.  I recommend the quality of their windows and the promptness with which they were installed.

Overall the experience was excellent!
Work was completed on schedule, including items which were added beyond the original contract.
The installation crew was very professional; well-equipped to do the job; and cleaned up  thoroughly after each visit.  They went out of their way to make sure the job was done right.

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22 windows Marvin Infinity window replacements

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The prices are as good as the big box stores, and, for me, the experience was more relaxed when talking to the salesperson.  We chose the doors to have installed over several visits.  I like to think about things, look at samples, and shop around.  The key to these type of endeavors, in my opinion, is the installer.  Doug Martin was suggested as their best guy.  He really is that good.  He is meticulous and takes his time.  The sliding glass doors we were replacing allowed some water damage on the deckplate for the house.  The wood was rotting.  Doug replaced the wood and did a beautiful installation.  He had to make some adjustments on the entrance way to install the front door.  It wasn't quite plumb.  He did such a beautiful repair that you can't tell it wasn't right to begin with.
The bottom line is, the material we bought was excellent quality, at a good price.  We were happy with all aspects from beginning to end.

great, helpful, knowledgeable, quality work

Ordering was smooth, and delivery was on time. My contractor noticed a wrong item and a missing piece and each item was handled in a wonderful manner.     
I have used this company many times for over 25 years and am always pleased. The big box store did not beat their pricing.

The display of all door types and the selections were very good. The staff were excellent in answering questions and very knowledgeable. It made the experience go smoothly.