Seal A Drive
About us
Seal-A-Drive is a Locally owned & operated paving and sealcoating business located in the heart of Berwyn. We only use the top products direct from the manufactures, never watered down, guaranteed to out last our competitors. Our other services include asphalt paving, resurfacing, patching, crack repair, line striping and snow removal. With over (20) years of reliable service, we specialize in commercial, industrial and residential properties throughout the Main Line area. We are fully licensed, insured and all work is guaranteed. Our competitive pricing and reliable services provide the most economical and long lasting proven results. Seal-A-Drive and DEL_PEN employ only experienced professionals are listed in the White pages. We also have excellent references and group rates are upon request.
Business highlights
Services we offer
Sealcoating, asphalt paving, crack repair, hardscaping, line striping & snow removal., patching, paving, resurfacing
Accepted Payment Methods
- CreditCard
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What a difference 2 years makes. This time around, we contracted for the above services (copied directly from the contract), which was scheduled for 9/27.
The workers showed up on the 27th and had no idea about the cold seal that we had requested. They told us that they had never heard of that, nor did they have anything with them to perform the work. Additionally they told us that they would be back the following day to complete the 2nd coat, which is not what we had agreed to (per the contract and verbally). When asked, at first they said that it would not be dry enough to apply the 2nd coat. When they were told that this exact same process had been done 2 years ago, then they said that we were too far out to come back and complete the work on the same day.
We called the owner who told us that they could apply the sealant between the garage pad/driveway, and mentioned something about gator patch. He said he would notify the workers before they left.
Fast-forward an hour, the workers left and we went to check and there was no sealant between the garage pad/driveway. So we called back to the office to then be told that the sealant would not work, so they weren't doing it. When pressed about how things changed between the signing of the contract (where the service was included), to the conversation an hour prior, the owner got upset. When the owner was reminded of our previous conversations regarding this issue, he now was saying that it couldn't be done, which then get's confusing. Was he misleading us to sign the contract OR was he misleading us to not avoid doing the work. At this point, the other issue of having the work done all on one day (like in the contract and previously done) came up. That's when I guess the owner got tired of the screaming match and passed us over to someone on the office staff.
We were basically insulted by asking what was wrong with us (I guess because we were upset), told that's how it was going to be, and then told that we and quot;should have better things to do than to worry about our drivewayand quot;. When asked about how we can contract for a service that was not provided, we were told that was too bad.
I am so shocked about not only how we were treated, but how we were misled. I don't know how someone can sign a contract to provide a service, and then basically ignore it and tell customers it was too bad.
They never showed up to complete the work, which was a relief (nor did we pay for service we did not receive). They did a inadequate job, not even cleaning the driveway areas stained with oil (which is also included as part of the service in the contract), which is why within hours the old stains were showing through the sealcoat. Additionally, there were areas where the sealcoat was not applied evenly, so it looks gloppy in those areas.
There was no attempt at customer service of any kind, not even to come out and look at the areas we were concerned about. Once there was a problem identified, it could have been peacefully resolved. Instead, the company got loud, we got loud, and things went downhill from there.
"As they stated we did a wonderful job 2 years ago and our reputation speaks for itself as stated in every other review. This customer clearly did not understand that we did use gator patch and sealant in the gap of the driveway to the garage. The contract said "use cold sealant between garage pad and driveway". We actually went the extra yard and used gator patch too. We said we would do it and it was done for no extra charge. We stand behind our work. We said we would come back the next morning and apply the second coat first thing. I have never had a customer completely fly off the handle because our schedule had changed and that we were going to return the next morning. Schedules do change sometimes - I was glad we could return the very next morning. The customer just kept screaming and repeating himself saying "but you said 2 coats could be put on the driveway the same day". I simply said again that sometime scheduling gets tight and we would accommodate him the very next morning. Plus the temperatures at this time of year do not always ensure the 1st coat will dry in time for the 2nd application. Seal-A-Drive will not compromise the integrity of the 1st coat application. Then he kept saying "but you said 2 coats could be put on the driveway the same day". The conversation went no where because he kept repeating the same thing over and over. We are a company that has been in business for 22 years and have never got a bad review. Our workmanship and customer service are typically our highest marks. This customer was never going to be pleased with anything we suggested. I truly hope he was able to get the 2nd coat applied with ease. We are not pleased that we lost a customer either. Sometimes you can't always please your clients, especially if there expectations are unrealistic or simply don't understand the process of the work requested."
I was scheduled to have my driveway sealed in about a week from when I was given a quote. The crew showed up on the day promised and seemed friendly and courteous. They edged and cleaned off my driveway. Scrubbing it down very thoroughly with brushes. They really did a quality job with the prep work cleaning up the driveway before sealing it. One coat of sealer was applied in the morning and then they came back in the evening to add a second coat. It was a clean professional job and I was happy with their work.
Licensing
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