Orkin

This is without a doubt the worst customer service I have experienced in my entire life. Everything was going good from October until May. Then in July, they didn’t show up. I put a message in to the system and heard nothing back. They were then supposed to come in August for the missed appointment. Once again did not come. I started getting a little concerned. So I put another ticket in and got a new appointment for October 8th. Once again did not show up. All the while, we’ve been charged. Total charges of $260 now for no service. So I called corporate customer service and they were very nice. The person on the phone yesterday heard our situation and concurred with us that something was not right based off the “service notes”. He said he would escalate the situation and we would get a call back. Sure enough, we got a call back from the local office. We explained our situation to the office and they said we were wrong because the GPS tracking shows their tech was there. I tried to explain that we have I work from home and have a ring doorbell I check whenever someone comes on the porch because of the area we live in. He proceeded to say I was lying. I told him how rude he was being and he hung up the phone. I called corporate and they again agreed that something was not right and admitted that GPS tracking does not prove that work was done. Corporate is still working on it and has been very helpful and pleasant but I wanted everyone to know to stay away from this office.

I contacted the company for a termite inspection.; The inspector visited and said I had termites in my basement and gave me photos of termite tunnels and drew up a contract for treatment. I did not sign this contract but made an appointments with a highly-rated pest control company to get their opinion. The inspector from this company said that the tunnels looked old. Indeed my house had termite damage from years ago before I bought the house.

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The workers were fine just the results weren't as promised. Very professional, very helpful, very knowledgeable.

I noticed some insects in the house and I called Orkin and they were in the same day. They saw what it was and told me what it was and also told me how they are going to get rid of it. They also showed me where the termites are getting in and out and luckily there was no damage to the house at that point. They come back once in a year for inspection.

Professional, personable and informative. They really want to work with me to control our pest problem.

I called to have a wasp hive removed from a tree in front of my home. They came the same day and removed the hive. I was very pleased, since my husband is allergic to bees and wasps. They were very friendly and informative. After another company could not help with my problem, I was very happy they could help and did so hours after my call. I would definitely recommend this company. They listened and were receptive to our concerns.

They were very quick to get here when we had the termites. They found the problem and within days they were out here to treat the property, so they were quick to respond.

I had a one year plan with them. I will use them in the future.

They are very good and do whatever I ask them to do. If there are any issues they will come back at no charge.

They've been fine. I've been using them for years, and we've had no complaints. They're pretty responsive. They come out regularly, and if I have a problem, they'll make a special trip out. I think their service is very good.

Very well great job! The sales job was professiona. Up front disclosure of cost and discount available no pressure . Once I signed, work was prompt and well done. After a year I decided to renew a contract with them..

The responsiveness is probably their biggest problem, but the actual techs when they show up are good. For them, it's more of an issue of scheduling the service, whenever you have to pick up the phone and call them it's kind of a pain. When the guy actually shows up he does what he's supposed to do, sets mouse traps and tries to figure out where they are coming from. I think our mouse problem is gone now, so I would assume he was successful. They seem to be one of the better priced companies out there. They are not super punctual but they generally show up when they say they will show up.

His name is Scott. He is very friendly and he shows up on time. Scott is very informative. I feel their price is little high. But I would use them in the future.