Orkin

This is without a doubt the worst customer service I have experienced in my entire life. Everything was going good from October until May. Then in July, they didn’t show up. I put a message in to the system and heard nothing back. They were then supposed to come in August for the missed appointment. Once again did not come. I started getting a little concerned. So I put another ticket in and got a new appointment for October 8th. Once again did not show up. All the while, we’ve been charged. Total charges of $260 now for no service. So I called corporate customer service and they were very nice. The person on the phone yesterday heard our situation and concurred with us that something was not right based off the “service notes”. He said he would escalate the situation and we would get a call back. Sure enough, we got a call back from the local office. We explained our situation to the office and they said we were wrong because the GPS tracking shows their tech was there. I tried to explain that we have I work from home and have a ring doorbell I check whenever someone comes on the porch because of the area we live in. He proceeded to say I was lying. I told him how rude he was being and he hung up the phone. I called corporate and they again agreed that something was not right and admitted that GPS tracking does not prove that work was done. Corporate is still working on it and has been very helpful and pleasant but I wanted everyone to know to stay away from this office.

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The workers were fine just the results weren't as promised.

Very professional, very helpful, very knowledgeable.

I noticed some insects in the house and I called Orkin and they were in the same day. They saw what it was and told me what it was and also told me how they are going to get rid of it. They also showed me where the termites are getting in and out and luckily there was no damage to the house at that point. They come back once in a year for inspection.