Hotwire Communications

Phone Service - Cellular, TV Service - Cable, Internet Service,

About us

Hotwire is one of the nation's leading fiber optic telecommunications provider specializing in multi-family communities. Hotwire provides advanced fiber optic services to communities in Florida, South Carolina, Maryland, Pennsylvania, New Jersey and New York. We focus solely on multi-family living environments, including gated and active adult communities, single family home developments, condominiums, student dormitories, and military housing. Hotwire is headquartered in Bala Cynwyd, PA, just outside of Philadelphia.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Internet Service Provider Cable TV Provider VOIP Services

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.17 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
14%
3
0%
2
0%
1
43%


Rating CategoryRating out of 5
quality
3.0
value
3.7
professionalism
3.0
responsiveness
2.7
punctuality
3.2
Showing 1-7 of 7 reviews

Greg J.
05/2016
1.0
internet service, cable tv service
  + 0 more
the TV service is HORRIBLE. relies on wireless set top boxes that CONSTANTLY FAIL. Installation guys are entirely incompetent and not really interested in doing anything beyond the bare minimum. I have had to call for "resets" on the cable box so many times i cannot count. and OFTEN, they cannot do reset remotely and it requires a service call. They have wasted SO much of my time that I cannot even calculate it. I HATE HOTWIRE SO MUCH. HATE.
Description of Work: installed cable tv and internet.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$85

Lawrence K.
05/2016
5.0
internet service, cable tv service
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$78

Oneal T.
09/2014
5.0
cell phone service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$141

LAURIE K.
06/2014
1.0
cell phone service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0


Response from Hotwire Communications
On behalf of Hotwire Communications we would like to apologize any issues you are experiencing with your Hotwire services. Your satisfaction is very important to us and we would like the opportunity to assist you further to reach a resolution. To protect your privacy, please send us a private message here: http://goo.gl/D606UD with your Hotwire account number, the best way to reach you and any additional details regarding your issue. One of our Customer Service Managers will reach out to you directly. Sincerely, Hotwire Communications Online Team

David M.
06/2014
1.0
cell phone service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Hotwire Communications
On behalf of Hotwire Communications we would like to apologize any issues you are experiencing with your Hotwire services. Your satisfaction is very important to us and we would like the opportunity to assist you further to reach a resolution. To protect your privacy, please send us a private message here: http://goo.gl/D606UD with your Hotwire account number, the best way to reach you and any additional details regarding your issue. One of our Customer Service Managers will reach out to you directly. Sincerely, Hotwire Communications Online Team

Krystle D.
02/2014
5.0
internet service, cable tv service
  + 0 more
Everything works fine. We are enjoying HD TV and fast internet. A+ for HotWire Communications
Description of Work: Installers of fiber optic for cable TV and Internet were professional and quick.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John S.
01/2014
4.0
cell phone service
  + -1 more
The content of their service is less than the big companies because they do not own the on demand like the big companies. Installation was four months later than when they predicted because of the change in the order they installed the homes. Reception is very good.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$63

    Contact information

    1 Belmont Ave, Suite 1100, Bala Cynwyd, PA 19004

    http://hotwirecommunications.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Phone Service - Cellular,
    TV Service - Cable,
    Internet Service,
    Phone Service - Landline

    FAQ

    Hotwire Communications is currently rated 3.1 overall out of 5.

    Sunday: 12:00 AM - 12:00 AM

    Monday: 12:00 AM - 12:00 AM

    Tuesday: 12:00 AM - 12:00 AM

    Wednesday: 12:00 AM - 12:00 AM

    Thursday: 12:00 AM - 12:00 AM

    Friday: 12:00 AM - 12:00 AM

    Saturday: 12:00 AM - 12:00 AM

    Hotwire Communications accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Hotwire Communications does not offer free project estimates.
    No, Hotwire Communications does not offer eco-friendly accreditations.
    No, Hotwire Communications does not offer a senior discount.
    Yes, Hotwire Communications offers emergency services.
    No, Hotwire Communications does not offer warranties.
    Hotwire Communications offers the following services: Internet Service Provider Cable TV Provider VOIP Services

    Contact information

    1 Belmont Ave, Suite 1100, Bala Cynwyd, PA 19004

    http://hotwirecommunications.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM