THE BATHTUB DOCTOR

Had work done by this company only because they showed up to install a shower from Safe Step Walk-In Tubs/Showers. Safe Step is the company Terry Bradshaw currently shills for. (Do not purchase anything from Safe Step - see my complaint on them on the BBB website from January 2020 and my review on this site). This is listed as a 2-4 day job from start to finish. Contractor gutted half my bathroom on 12/4/19. Not completed until 12/29. Because Safe Step does not repair any unseen issues there was a 6 day delay while I hired another plumber to move a pipe. Bathtub Doctor could not return until 12/13. On 13th they arrived to do work, with half the walls gutted down to studs, the contractor walked off the job 15 minutes after arrival because the wrong shower head was sent by Safe Step. In addition, contractor failed to show up for 3 later appointments. Never arrived on consecutive days. Different excuse used each time. Of the 4 actual days they worked, they were almost 3 hours late on 2 of them.

It started off fine - tech arrived a half hour late, but he was polite, and a very tidy worker. When he finished the job the shower would not drain. Drain was clear, but the shower floor ran uphill toward the drain. Everyone knows that won't work. I had to sweep the water to the drain. When I called the office they said they did not have anyone who could come back out for a week. Then, a full week later, they sent the same tech. He was clearly out of his element. He built another "mud" floor over the bad tile job... it did not slope toward the drain either. He walked off the job and quit the company. When I called the office again, apparently they did not realize the fellow had quit. I was told the owner was on vacation. So, yet another a week later, when the owner finally got back to me - he said they would send Martin's Flooring of Lancaster, at Bathtub Doctor's expense, out to fix the shower floor. At this point, I should note that we have only one bathing facility in our house, and it was useless, and had been that way since May 30, 2017. We had to rely on the kindness of local family who allowed us to bathe at their home. And while we are grateful that family came through for us, it was a hardship to have to travel for a bath at someone else's home. It was yet another week before Martin's was able to get to our house for the preliminary inspection of the work that needed to be done. Then another week and a half before they were able to do the work. Sam from Martins was competent, polite, clean, and best of all - he understood that water will not run uphill to drain. Sam successfully completed the job. Bathtub Doctor started the job on May 30, 2017 and it was not satisfactorily completed until July 11, 2017. That is a long to be without one's only bathing facility. Brian from Bathtub Doctor said he didn't realize we were without any shower. I do not know why he didn't comprehend that. He came to my home for the initial estimate. I mentioned that it was our only bathing facility then; furthermore, I mentioned it in subsequent emails and in messages left at his office. Let me say that Bathtub Doctor showed absolutely no sense of urgency to repair the problem they created. And to date, they have not called to follow up. Sam from Martin's did call several days later - just to see how things were.

technician was late but called to let me know but then had to go to his shop to get supplies. finished job late as he expected to do but left dust film all over entire bathroom when done. surface is a little rough in a few sections but overall I am pleased with the job. He worked very hard the entire time he was at my home.