Russ was fantastic, and we'd highly recommend him to anyone considering purchasing a playset, let alone to anyone considering professional installation. Russ installed two playsets for us - in a single day, no less - and it's clear he's the "Swingset Man" for a reason: the man is an expert, and he has gotten the process and execution of building these sets down to a science. We initially debated assembling it ourselves, hiring a "big box" recommended professional, and leveraging an app like Handy to find a pro. We're glad we went with the best instead! Russ was an excellent communicator from our first interactions via phone and email; he even helped us choose the right set for our space and goals. Moreover, he was fair, friendly and organized. Perhaps most importantly, we can now rest easy knowing that our sets are were constructed as safely and sturdily as possible despite some uneven terrain. We'll be enthusiastically recommending Russ to our friends and family, and we're certain to use him again in the future.