"Thank you for taking the time to write us a review. We truly appreciate your kind words and thank you for the referrals. It was our pleasure working with you Bill"

"Mr. [Member Name Removed], This is Tim Stone owner of Fine Tree Care, Ltd. I met with you on October 12, 2017, walked the property with you and agreed to provide you with a verbal quote via phone. However, it appears that we were never provided a valid contact number for you. The phone number(s) we have for you are either changed or disconnected. The phone numbers we tried (found on line in an attempt to contact you after determining we did not have your phone number) are as follows: [Member information removed]. We take our business clients needs very serious and make every attempt to provide outstanding service during every step of the process. I have your pricing should you wish to call us for this information since we are unable to reach you. We are not sure why we weren't contacted by you prior to sending in a negative, damaging review. We have been in business for many years and realize sometimes mistakes happen or information is incomplete. We always make an attempt to follow through on our end. I would appreciate the opportunity to discuss this situation. We sincerely apologize for any misunderstanding or confusion on our part. We never judge a clients needs by the size of the project. We do not employ a Mr. Smith. I go to see each new client personally as the owner of Fine Tree Care. Your business is important to me and I hope to speak with you about this matter to clear up any confusion. Thank you! Tim"