LESLIE'S SWIMMING POOL SUPPLIES

They made an appointment to inspect our pool 3 weeks in advance, but cancelled on the day of expected service. They Rescheduled 3 weeks later.

The sales person was knowledgeable about available options but not a good communicator of those options. We paid about $175 that day for the estimate. We were told they would deliver an estimate for equipment and installation charges only by fax or in the store, not by mail or email.. We have no fax machine.

When we went to the store 3 weeks later, they did not have the estimate on hand. after additional phone calls, we finally got the proposed work description as an email attachment.

The work proposal consisted entirely of a list of replacement equipment and parts described in indecipherable abbreviations,and an overall price. We could not understand what they proposed to do.

We did not contract with them to do the work.

See above

It went very well. It was too short of an experience to give any information or comment. My wife had picked them out for some reason and we're not sure if it was the same person who took care of the pool before we moved here. The quality of work was fine. We've had no objections and no complaints. The pool guys are a little high in terms of price, but we really don't know how to compare them because I don't remember them very well. They have been very responsive. So that was very good.

To be honest, I was a little reluctant to try Leslie's Pool Supply because of some of the online reviews I've seen in the past and the fact that they are a large pool company (and large pool companies often subcontract work). However, our sand filter finally died and we wanted a new DE filter as soon as possible -- and our pool maintenance man recommended Leslie's. What a pleasant surprise for us! The Leslie's Pool Supply in Ardmore provided outstanding customer service in all respects -- responsive and informative on the phone and in-person at the store, rapid scheduling of the installation (in fact, we got it installed THE NEXT DAY), reasonable pricing, and professional installation work. I learned that all of the employees of Leslie's are company employees, not subcontractors. Within a day of the filter installation, our pool was sparkling clean, and it has been so enjoyable to use the pool this summer. It's always such a pleasure to experience excellent customer service! And the fact that this happened just a few weeks after a horrible experience with another area pool company having a pool heater installed (you can see my review of that company) just highlighted to me how important customer service is. We will definitely be going back to Leslie's for our future pool needs.

The local store in Ardmore was very helpful in ordering and arranging the custom cover and its installation. However, the Leslies service department can only be described as way, way overpriced. I had two individuals show up to install a custom pool cover ($2500.00) and close my pool for the Winter. They stayed a little over two hours and presented me with a bill for $480 to install the cover and $350 to close the pool. With respect to the cover, it was my understanding that installation was included in the price of the cover. It was basic refit of a new cover requiring no new holes in the deck to be drilled. None of my paperwork from Leslies said anything about installation costs. OK, call me stupid for not asking up front, but $480 for less than 2 hours of work? With respect to the pool closing, I was also shocked at the $350 price particularly since I supplied my own chemicals and the same two guys who installed the cover, in the same two hours, closed the pool. Suffice to say that I feel as though as I was overcharged and will not and would not recommend Leslies service department to anyone in the future.