LANDRUM LANDSCAPING

"The member signed up for “flat-rate monthly mowing”, not weekly cutting as she claims. Our flat-rate policy is in place to prevent problems with customers such as this. If a lawn gets missed one week, the crew would have to spend a lot of time the following week with additional trimming mowing and edging to catch up with the previously missed mowing. Our flat-rate policy covers these additional expenses. Her property is surrounded by a stone wall and iron fence with only one entrance at the driveway. No other access to her property exists. Someone in her household would frequently park a car that would block access to the lawn that would prevent us from mowing it. My crew would attempt as many as 6 times in one week to gain access to the yard but no one would answer the door to move the car. If the access was blocked in the morning, the crew would attempt it again at the end of the day. We wasted countless hours and gallons of gasoline trying to accommodate her property’s unique conditions. It is important to note that her lawn was successfully cut 4 times per month. Her property is on a main road near our yard that I pass daily and I personally guarantee that she received the proper amount of mowing each month. She is probably confused because it ended up being cut on different days of the week, making it hard to determine a schedule. This is not our fault. I am insulted by this review for a number of reasons. First, I have 4 specific emails from the member complimenting us on our responsiveness and quality of work, both for mowing and for the gardening that we provided as well as for our simple billing methods. She directly thanked me for being professional and responsible. I have no emails or phone calls registering any complaints. Secondly, parts of her yard were frequently littered with trash and dog waste. The crew frequently had to skip certain portions of the yard due to piles of trash. She claims in her review that we “missed” areas but this was based completely on the sloppy trashy condition of her yard. These conditions were constant from the time I looked at the property in March of 2012 right through until September when my crew last visited her property. It is important to note at this point that the member has not paid her bills since June, despite receiving grass cutting for July, August and September. We suspended her service for October due to non-payment. I emailed her to see if there was a problem. At this point she said that a few cuts were missed. I asked for the number of missed cuts and dates missed in order to credit her account and she was unable to provide answers to either question. I tried to work with her but she was hard to reach and did not furnish any additional information. I found it strange that she waited until she was so far behind with her payments to inform me that her lawn was skipped. I also found it strange that she knew the lawn was skipped but didn’t know when or how many times. I told her I could discount her some mowing if she provided any details as to when it was missed or how many cuts were missed. She has yet to furnish any information. It is also important at this point to state that the member claims to have sent a check, yet we haven’t received any. I attempted to contact her 6 weeks later regarding the check that she claimed to have sent and got no response. A week later, this review on Angie’s List showed up. We have yet to receive the check. I suspect that she is simply trying to avoid paying her bill and her claims of bad service are simply a cover up. I ASK THAT THE CUSTOMER REMOVE OR EDIT THIS REVIEW TO REFLECT ONLY THE TRUTH, since she was very happy with our service throughout the year. Trying to avoid payment does not mean that our services were bad."

"In all fairness, I was under the impression that she had moved out. She had already bought another house and was living in the new location so I didn't think that I would be able to interact with the customer where the work was being done. This project was a last-minute rush job to get the house to settlement so we squeezed her in at the last minute. I had been on the job the other times my crew did work there."