KITCHEN TECHNOLOGY

This review is not about the quality of the cabinetry, but the quality of service during the design and sale of the cabinetry. The cabinetry was made by a separate company and installed by a separate contractor. I had similar experience with others who gave an F rating and far more! I had the kitchen done over 2 years ago and did not think it was necessary to write a review until now. I am now working as an architect and my clients around the area had asked me about using this company and I am compelled to write a review to warn them and others. There were so many things that had gone wrong that it will take pages to write all of it, so I will not get into all the details. First, their customer service is terrible. When the owner of the company Haim is not in the office, I couldn't get any information such as pricing, timing, or design. This happened very often during our project because he was overseas several times. This also set the project back several weeks out of time. There were problems and discrepancy with the design and it was extremely difficult to try and resolve them. Some of the issues we had did not resolve and I am force to live with it. We also had to endure couple of shouting arguments and if you are not comfortable with confrontation, this is not the company you should work with. Take note the kitchen technology's response to all the negative comments on this website. Many other companies offer apologies and ideas on how to improve their business, but Kitchen Technology's approach seem very confrontational about the negative reviews and people who left them. However I am very pleased with the quality of the custom cabinetry (Kountry Kraft) and now I am working directly with the cabinetry makers and their in house designers. The quality of service Kountry Kraft provided us so far has been amazing!

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We were very happy with all aspects of our total kitchen renovation. It was well planned and well executed start to finish. The design was masterful. Communication throughout the process was good. Haim and Colleen worked closely with us to design the ideal custom kitchen for us. Everything was very well planned—layout, flooring, lighting, electrical, plumbing, cabinet style and placement, drawer and shelf options, the island, counters, switch and outlet placement.

Haim held himself and his team to the highest of standards for execution. We were very impressed with the entire team at Kitchen Technology. All of Kitchen Technology’s tradesmen were great, but their carpenter is a true craftsman.

Perhaps most critical of all, we appreciated Haim’s strong attention to detail. Nothing escaped him, no matter how little. We felt he was building our kitchen the way he would his own. Haim was closely involved at every phase.

We give the entire team very high marks and highly recommend them. We will use Kitchen Technology again in the future for other renovation projects.

We used Kitchen Technology because they are very good at what they do. The first time we hired them was when we bought our first home in 1994. The job was done flawlessly. We loved our kitchen, and anyone who visited our home loved it. We bought our current home, a larger, older house in 2005, with a very old kitchen. Needless to say, we did not have to shop around for a kitchen design company.
Kitchen Technology crew gutted out the old kitchen down to bare walls, floor and a ceiling. Haim designed the new layout and of course helped us to choose cabinets, tiles, granite top and everything else.
Within a few weeks, KT created a magnificent kitchen for our charming old house. I recommend KT for the experience and expertise, integrity, punctuality, sense of responsibility and friendliness.

Working with Kitchen Technology was a fantastic experience from beginning to end. We recently bought a home and hired them to remodel the kitchen as well as some interior projects.
Haim created an open kitchen design that has great flow and function. He made the kitchen the heart of our home and helped transform the house into a beautiful living space.
Haim and Colleen took the time to understand what we were looking for in a new kitchen. They were straightforward and offered expert advice. All product options, pricing and payment schedules were clear and concise. The entire project was delivered on time and on budget. Their workers were always pleasant, efficient and cleaned up after each work day. Haim was hands-on and carefully managed the projects on a daily basis.
We always knew we were in good hands and struck gold when we found them. When we decide to tackle the bathrooms, we know Kitchen Technology will be on speed dial!

Working with Kitchen Technology was a fantastic experience from beginning to end. We recently bought a home and hired them to remodel the kitchen as well as some interior projects.
Haim created an open kitchen design that has great flow and function. He made the kitchen the heart of our home and helped transform the house into a beautiful living space.
Haim and Colleen took the time to understand what we were looking for in a new kitchen. They were straightforward and offered expert advice. All product options, pricing and payment schedules were clear and concise. The entire project was delivered on time and on budget. Their workers were always pleasant, efficient and cleaned up after each work day. Haim was hands-on and carefully managed the projects on a daily basis.
We always knew we were in good hands and struck gold when we found them. When we decide to tackle the bathrooms, we know Kitchen Technology will be on speed dial!

Working with Kitchen Technology was a fantastic experience from beginning to end. We recently bought a home and hired them to remodel the kitchen as well as some interior projects.
Haim created an open kitchen design that has great flow and function. He made the kitchen the heart of our home and helped transform the house into a beautiful living space.
Haim and Colleen took the time to understand what we were looking for in a new kitchen. They were straightforward and offered expert advice. All product options, pricing and payment schedules were clear and concise. The entire project was delivered on time and on budget. Their workers were always pleasant, efficient and cleaned up after each work day. Haim was hands-on and carefully managed the projects on a daily basis.
We always knew we were in good hands and struck gold when we found them. When we decide to tackle the bathrooms, we know Kitchen Technology will be on speed dial!

The cabinets were fine and delivered in good time. However, one extra cabinet was ordered instead of a shelf without consulting me. I agreed to take it and see if it would work and was promised that the price would be refunded if not. We discovered at the end of installing the cabinets that the toe kick had been under ordered by an entire 8' piece.
I had planned to place one more small order once we installed the cabinets because it was hard to tell measurements. When I went to order the final pieces and the missing toe kick, I also wanted to return the cabinet I had not ordered (I had not even opened the carton). Haim tried to charge me a 25% restocking fee on the cabinet that I had not ordered. Colleen called him while I was standing in the store and he refused to speak to me about it. I left a check for a deposit on my order but refused to sign the order until I spoke to Haim. Colleen later emailed me that he would call on Monday.
About a week to ten days later, I received an envelope in the mail from Haim with a check for the full cost of the cabinet and my deposit check. No phone call. No email. No letter enclosed.
Needless to say since Haim refused to place my order, I have had to order the remaining pieces for my kitchen from somewhere else and it's just as well because Haim has to be the nastiest, most unprofessional person I have ever tried to work with. Colleen is lovely and I hope she finds a better job. I felt very badly for her stuck in the middle of this stupidity.
I suppose if you want to turn your project over to Haim and let him call all the shots, you may be pleased. However, if you are looking for an honest, professional partner in creating your project, go somewhere else!

It took approximately a year to select a designer. Haim Baron of Kitchen Technology was the first person we contacted. At the time we thought we couldn't afford his design services so we looked at IKEA and a couple of other firms. IKEA was too much "do it yourself" and we didn't like the designs provided by the other companies. We returned to Kitchen Technology and didn't look back. Haim Baron's architectural skills -- skills that most kitchen design outfits do not possess - showed through with his design (not just the cabinets but the whole space). He converted a dingy, closed, 1970's era kitchen to a bright, open, modern space that not only improved the value of our house but has also improved the quality of our life. Kitchen Technology was not cheap but one thing we learned during this long experience is that you get what you pay for. Haim Baron and is team were skilled, patient, and responsive.

I knew Haim from previous experience (I am a licensed Architect in PA and elsewhere). When we decided to renovate our kitchen in Ardmore, PA, I immediately contacted Haim for input on the design and selection of the cabinetry. It was all delivered on-time and in perfect condition, except for some of the glass panelled doors that Haim immediately corrected. I wouldn't hesitate to use myself or make referals to Kitchen Technology in the future.If you wish, I can forward pictures of "before" and "after"...we were totally satisfied with the results, and would recommend Kitchen Technology to anyone, including our new friends and neighbors here in Washington State!
Francis O. Murray