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Laurel Awnings

About us

Accepts Visa, MasterCard & Discover credit cards

Business highlights

112 years of experience

Services we offer

Full Service & installation of canvas & metal awnings., Sales

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.320 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
5%
3
5%
2
5%
1
35%
Showing 1-20 of 20 reviews
Darlyn C.
Sep 2024
1.0
$350
The worst customer service and professional services.

Amber P.
Jul 2020
1.0
$330
Please read the reviews on this site and multiple sites - they are not lying. I wish I would have investigated. My awning was put up with a tear in it, but they are taking no responsibility for it. This is after they said to send a picture, and then we went with no response until they finally said they are not responsible with what happens during storage. What service am I paying for? I cannot believe the lack of customer service.

Pamela C.
Sep 2015
2.0
$100
unknown
Response from Laurel Awnings
"We are very sorry to hear that you feel we failed to meet your expectations. We take customer complaints very seriously and we appreciate that you have been a customer of ours since we took over ownership in 2001. We wanted to take some time to address your comments. In response to your comments regarding our water proofing process and the appearance of dirt and mold on your awning , we ask you to review your contract you signed with us. As stated in your contract, "cleaning your awning(s) may improve their appearance but will not make them look new or waterproof." The contract also reads,"Due to a change we made in our cleaning process several years ago, we no longer routinely treat Cleaned Awnings with water repellent. Water repellent treatment may not stop all leaks however we can In House Waterproof for the cost below." If you would like to set up for your awning to be waterproofed for the fee stated in your contract, please call our office. Our records indicate that we did a recover on your awning in 2006. This being said, your awning fabric is almost 10 years old. The average life expectancy of an awning is 9-12 years. This being said, it may be time for a new recover. We would be more than happy to set up an appointment to show you the new colors we have available. Regarding the comments made about the service call fee, we ask you to also refer to your service contract. As stated in the paperwork that was signed and sent back, there is a pre-paid service call fee of $99 plus tax for a total of $104.94. This is the process for all service calls, regardless of the reasoning. You placed your request for service on 8/11/15 and we had our crew out to your home on 8/19/15. We apologize if they did not make it within the time window originally stated, but many factors can contribute to our crew running behind for the day. Your awning was fixed that day and as you mentioned we did refund you the service call fee. This is the basis on which we offer our services. It's the same way we have done it from day one. We understand if you do not agree with this and feel the need to take your business elsewhere. However, our Customers return to us each year because they appreciate the quality, service and value we offer. In light of these explanations we ask you to reconsider your comments."

Debra A.
Jul 2015
3.0
$300
I am still waiting for a visit from Laurel Awning. It has been over 2 months.
Response from Laurel Awnings
"We stand behind our work at Laurel Awnings and are sorry to hear you are unsatisfied. We have checked out records and would like to address the claims stated in your review. We have attempted several times to contact you about the condition of your awning. We first attempted to reach you on June 5th, immediately after receiving your online contact request. We were unable to reach you and left a message. On June 23rd we made another attempt to reach you, in which you said you would call our office back. We never received a call back to discuss the situation. Our records also indicate that your awning is 9 years old. The average life expectancy of an awning is 9-12 years. Additionally, the fabric pattern of your awning, Sunbrella 4944, is mostly white. Awnings that are white, or a lighter color are by nature more difficult to get completely clean, especially after 9 years of use. In our service contract it is also states, "Cleaning your Awning(s) may improve their appearance but will not make them look new or waterproof." In order to address the issue we would like to offer you a credit for $300 toward a new awning cover. Your current fabric pattern has been discontinued. This being said, we would be more than happy to set up an appointment to show you the new colors we have available.We appreciate your business, and ask you to please contact us if you would like to move forward with a new awning cover."

Carol M.
Jun 2015
5.0
Yes, I recommend this pro
unknown

Eduardo S.
Feb 2015
5.0
Yes, I recommend this pro
$3
unknown

Kevin B.
Oct 2014
5.0
Yes, I recommend this pro
They were very professional. The gentleman that came out had a nice cataloug show case with lots of things to show and he was very creative with ideas of how it could be done if I wanted to purse it..

Mark G.
Jul 2014
5.0
Yes, I recommend this pro
$275
unknown

Gerard H.
Jun 2014
1.0
unknown
Response from Laurel Awnings
"We have not provided any service or product to this former Customer since the spring of 2010. It is true that we declined to provide any further service to him after that date, however, not as a result of his complaint to the BBB. We terminated our relationship with him because it became apparent to us that the disruption he was causing to our staff had reached a point where it was adversely effecting our ability to take care of other loyal Customers that find value in the way we schedule and provide Awning Take Down, Storage, Cleaning, Repair and Re-Hang Services. We offer our Take Down/Store/Re-Hang Service by geographic area and not by date certain. This idea came to us from our Customers who told us repeatedly that this method would help eliminate situations where one neighbors Awnings were up and another’s were not. It also has the side benefit of keeping costs lower by making pickups and deliveries more efficient; and this translates into better pricing for the Customer. We publish a schedule each fall and spring of the sequence of geographic areas that we will be working in. This sequence is typically setup so that the first Customer to have their Awnings taken down in the fall will be the first to have them re-hung in the spring. Recognizing that Customers might occasionally need a way to schedule around a special event such as a wedding or party, we offer an option whereby they can schedule to have there Awnings Put Up or Taken Down the week before the event. We do charge an extra fee for this option because we have to re-route a crew and truck to their home from the area where we are currently working and this costs money. The charge, however, is a fraction of our posted Service Call Fee and is set to defray our additional costs in providing this Week Certain Service. This former Customer was never satisfied with when his geographic area came up on the semi-annual rotation or the idea of paying the Week Certain Fee. He called our office repeatedly over several years upbraiding our Customer Service Representatives and Managers about the rotation schedule and Week Certain Service Fee. It is also untrue that we did not give him adequate notice. We wrote to him on October 9, 2009 to let him know that we would take his Awnings down the week of November 1st, 2009, store them over the winter and re-hang them the week of May 1st 2010; and that thereafter we would provide him no further service. He then effectively had a year to locate a replacement service provider. We believe that we work diligently to ensure that our entire sales and service system is designed and constantly reevaluated to preclude disagreements with our thousands of loyal Customers who return to us each year. The last thing we want is to quit a Customer. However, occasionally it works out that it’s for the best. We believe that this Customer represents one of those instances for the reasons explained above. It seems ironic that he can’t realize this after four years of no contact or business together. Laurel Awning Company"

Carleen L.
Jun 2014
1.0

We recently purchased a home and the previous owner had porch awnings stored with Laurel Awnings.  They came one day to put the awnings up and left a note in the front door stating that the one of the awnings was damaged and unable to put up, so we need to contact them.  I called them right away to understand what was going on and explained to the person over the phone the situation.  She said someone would call me back.  It's been 5 weeks and have not received a call.  I did call again to follow-up and still no one has called me.  We would like new awnings for our new home but would never use this company.  They seem to be very unreliable and unprofessional.




Jeanne D.
May 2014
1.0
$58
I wrote Laurel Awnings an email on 4/23 asking when my awnings were to be put up.  Never got a response..  On 4/24 I got a notice in the mail that my awnings needed some repairs--stitching, and the work would be done once they received my approval.  I mailed the approval on 4/26.   I would have thought that the awnings would have been inspected during the winter and not to wait until several weeks after they should have been put up to realize they needed repairs. However,  I heard nothing until today.  I got a bill for the $58, which I knew I owed. So, I called the company to ask when my awning would be put up.  The receptionist told me that the awnings would not be put up until I paid the amount owed.  I asked her if I could do a bank transfer to speed up the process of several days in the postal system.  She said I could do a credit card transaction, which I did.  I asked again when the awnings would be put up since the credit card transaction was made.  She told me that on the card it said all awnings must be up by May 20.  So, she said it would get them on the 20th.  I am so angry about this.  The awnings should have been up by mid-April.  Now, I have to wait till May 20th.  I will not be using Laurel Awnings any longer.

John J.
Feb 2014
4.0
Yes, I recommend this pro
Well due in part to the bad weather, we had lots of delays in getting our awning installed after making the initial 1/3 down payment in late December. In mid-January, we made an additional 1/3 payment at the time we approved the CAD drawing. After scheduling a few times then cancelling due to weather, the awning was installed on 20 February. It looks great and my wife is pleased. I do feel we had to become a squeaky wheel to ensure we received our awning within a reasonable timeframe. But weather was also, no doubt, a factor.

Melissa P.
Feb 2014
5.0
Yes, I recommend this pro
$8,692
They were great! They were fabulous! They actually finished the project early, they were attentive, and the different salespeople to the installers were wonderful. They stuck to the quote.

Steve B.
Nov 2013
5.0
Yes, I recommend this pro
$1,275


  After we filed the earlier review of Laurel Awning Company, we had a  call from Ray, Laurel's local manager in Bucks County, Pennsylvania. During our discussion, it turned out that there was a mis-communication both about the awning cleaning for $594.00 (not necessary) and the repairs policy  (awning must be cleaned prior to any repair).   Ray offered to remit the cost of the cleaning  ($ 594.00)  and I accepted.



   This is a fair offer and a satisfactory resolution. Both Ray and I agreed to monitor the awning costs and maintenance more closely in the future. I am changing my review to Completely Satisfied.

SUSAN R.
Jun 2013
5.0
Yes, I recommend this pro
$3,600
We first contacted Laurel Awnings at the Home Show. They gave us information and we signed up to have someone give us an estimate. Within a few days they called and setup an appointment to come to our house for an estimate. I called two other awning companies as well to get comparisons. Laurel Awinings was the most professional from the first meeting at our house to the completion of the installation of our awning. We signed the contract April 15th and had our awning up within the 6 week time frame given to us. Each step of the way went exactly as explained to us when we signed the contract. Another person came out to remeasure, drawings were sent to us to approve, the frame was built and last they came out to put on the awning. We LOVE it.
It makes our deck feel like another room to our house. I chose Laurel Awnings because they were professional and gave us the confidence that they would do a great job and they did.

AGGIE H.
Apr 2013
5.0
Yes, I recommend this pro
They are very prompt and courteous. Their prices do seem a little bit high.

Donna D.
May 2011
1.0
$2,000
When the guys brought the awning out to install it, we found that it didn't fit properly.  The framework from my last awning was already up.  Evidently whenever the draftsman measured, he didn't measure correctly because the awning was too tight and did not lie flat on both sides of the awning, plus there was excess material on both sides of the awning that faced the house.  The manager at Laurel offered to take the awning down and fix the problem(which meant I wouldn't have an awning for the summer).  My other option was to have Laurel fix the awning over the winter, this way I would have coverage for the summer. That's what I decided to do.  Wrong choice - this summer, once the awning was installed it still looked the same.   Laurel sent two of their workers out to "readjust the awning" which didn't work.   Laurel then sent out their manager, he tightened the awning - it now looks worse than it did last year.   He took pictures, showed them to his manager and was told that it was because of the framework I had up from the former company that made the awning.  My question is WHY would you promise to make awnings that fit if you now blame the framework?  I am now stuck with awnings that look cheap and don't hang right and it's only my second season.  Buyer beware -- shop around - better yet - ask for names of clients and take the time to visit these people and look at the awning in person before you spend your hard earned money to be told there's "nothing they can do."

MICHAEL S.
Apr 2009
5.0
Yes, I recommend this pro
They perform well. Sometimes you have to tell them something is not right, but they do correct the problem. They time with the back awning took three visits. We have spent several thousand dollars with them.

CAROL P.
Jul 2005
5.0
Yes, I recommend this pro
$157
AWNINGS ARE ALWAYS PUT UP AND TAKEN DOWN AS REQUESTED. THE INSTALLERS ARE ALWAYS POLITE AND CAREFUL NOT TO DAMAGE FLOWER BEDS, SHRUBS, OR OTHER PLANTINGS.

CHRIS M.
Feb 2004
1.0
$3,500
INSTALLED AWNING IN WRONG LOCATION AND WALKWAY CUTS WERE ON WRONG SIDE. GENERAL MANAGER OF STORE DOES NOT RESPOND TO CALLS. HE REFUSES TO LISTEN AND DOES NOT CARE IF PLAN DRAWING IS NOT WHAT WAS MADE. 'HE WILL LOSE MONEY IF HE HAS TO FIX IT.' PRICE WAS GOOD, BUT PRODUCT AND SERVICE IS TERRIBLE!

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Laurel Awnings is currently rated 3.3 overall out of 5.

Laurel Awnings accepts the following forms of payment: CreditCard

Yes, Laurel Awnings offers free project estimates.

No, Laurel Awnings does not offer eco-friendly accreditations.

No, Laurel Awnings does not offer a senior discount.

No, Laurel Awnings does not offer emergency services.

No, Laurel Awnings does not offer warranties.