Total Performance Automotive LLC

My vehicle was hit in the rear while I was stopped at a red light. It sustained quite a bit of damage. Total Performance did a fantastic job. All of the damaged parts were replaced with brand new OEM parts. The paint they used matched perfectly. They worked with me and the adjuster to make sure I received what I was supposed to get. It is impossible to fully put into words how great a job they did and how satisfied I am. I want to thank everyone at Total Performance for a job WELL DONE!

Excellent, it took about two weeks, some of that due to ordering parts. I was unable to tell the car had ever been in an accident, it was great work.

The work went well every time. High quality work, that was virtually indistinguishable from new. Reasonably priced and very knowledgeable. Helpful with getting a reasonably priced rental and for being flexible.

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The process was very long due to insurance issues, but they were fantastic in helping me navigate through everything. It probably would have dragged on longer had they not have intervened. I could not be more pleased with the level of care and professionalism that they displayed, during this very long and trying process. I will go to no other repair shop should I be unfortunate enough to get into another accident, everyone else simply does not compare.

Each time, service - both customer service and car repair - was professional and complete. We never had any issues and always felt comfortable. We know this is the place to go for auto body repair. Total Performance works with you on timing for the needed work. We have always been pleased.

Everything about the experience went great.  Drop off.  Paint job. Pick up. Price.  No complaints.  Hood looks great. Thanks. 

Professionalism, integrity and skill... 3 qualities we were looking for when we were checking out auto body shops. We checked out a number of body shops before we went to Total Performance. They got top marks in all three categories plus we experienced exceptional customer service and a friendly and warm staff.

Our car is quite new so I was upset when I was rear ended. I'm really pleased that we could choose whoever we wanted  and I did a lot of homework before we chose TP.  I have heard horror stories about auto repair shops doing sub-grade work.

We picked up the car today and TD did an exceptional job. They were willing to show us pictures of all of the work that they did. Everyone in their shop are friendly and you can see that they take great pride in the work they do. Although I hope we are never in another accident, TD would be the first shop I would call. I wouldn't hesitate to recommend them. They get an A+ in every category!

unknown

Exceptional Service from start to finish. I so enjoyed working with Lisa, Chris & Tina. I appreciated that Lisa took the time to explain in great detail the entire process & it became clear that they use all the latest technology in the field & utilize the best quality (manufacturers) parts. They were kind, professional & accommodating. They took care of the rental, communicated directly with the insurance company & kept me informed throughout the entire process. They take great pride in the work they do and clearly care about their customers. They are thorough and meticulous-so much so I couldn’t find a flaw in their work. For the quality work they perform their pricing is extremely reasonable. It is with great pleasure that I recommend Total Performance Automotive for your auto body needs.

These folks are really remarkable. From my first phone call through my last interaction, the three people I interacted with were friendly, informative, hard-working, honest, clear, timely, professional, and helpful. They explained the damage to my car and the steps involved in repairing it, in great detail. They were very accommodating about the timing of drop-off and pick-up and arranged a rental car for me. They kept me informed of their dealings with the other driver's insurance company. They gave me clear expectations and fulfilled them completely. And the car looks perfect. They are truly perfectionists in their work. It's strange to enjoy one's experience with a body shop, but I can truly say that I enjoyed this experience.

We were hit in the bumper by another driver and they were excellent in guiding me through insurance issues and the best way to proceed. The repairs were done at my convenience and the car was dropped at my house when done. I have another car that needs some work and I plan on returning to have them fix it.

unknown

Let me begin by saying before my experience with Total Performance Automotive - I had never heard of Total Performance Automotive and found them on Angie's List.
I have used several auto body shops over the years and have had bad experiences with most.
Total Performance Automotive was clearly the best, most honest and helpful shop that I have ever used.
Some reasons I say this:
1) They immediately picked up my damaged vehicle (after I called and made the arrangements with them) and took it to their shop.
2) They delivered a rental car to my house. (What?  Yup...)
3) They put me first as their customer and went out of their way to help me with my questions.
    
4) They inspect cars for damage (that you may buy as a replacement vehicle for your totaled vehicle) for free once you are their customer.
I could go on but I think you get the idea...
If  / when I need an auto body shop in the future I will CERTAINLY be going back to Total Performance Automotive.

When my car was damaged in a collision I didn't hesitate to call Total Performance for the repair because I went to them before with great results.  Again, was not disappointed.  They needed to replace the rear bumper and tailgate.  The repair took longer than I expected, but they kept me well informed of the progress and cause of any delays.  They also made rental car arrangements hassle-free.  Highly recommend!

I've used them so many times. They're fantastic. They're excellent.

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After having a bad experience with a "big name" shop, I decided to try looking for an alternative shop on Angie's List and found Total Performance. I was pleasantly surprised from the moment someone answered the phone. So much of the stress I was feeling after having had my first car accident just melted away. Total Performance's employees were so kind and empathetic and immediately sprung into action in educating me so that I could make informed decisions in getting my car repaired. And they let me know that I could take what I learned anywhere and that I didn't have to stick with them. Total Performance's owners even offered to drive after hours to the another shop's location where my car was still sitting and waiting to be looked at (and it is a pretty good distance) so that I could have some answers about the repairs that were needed. Unfortunately, the bad winter weather didn't allow them to complete the trip to where my car was, but the fact that they tried in such bad weather made me feel really special. I knew from that moment that they really care about their customers and it's not all about business for them. The next day, the weather and road conditions were still not good, so Total Performance was able to arrange for my car to be towed to their location so that they could make a better assessment of the damages. They also walked me through the process of making a claim through my insurance company and finding temporary transportation.
I am so grateful for Total Performance for their honesty and charity. They provided me with so much knowledge free of charge. I would recommend them to anyone.

Guys were super thorough and really did a great job on my car detailing. My car was sparkling on the inside and smelled great.

unknown

They stole from me and had to get reimbursed through bank.

They have an outside contractor for paint less dent removal but he does a good job.

. They completely removed the smear and cleaned the car inside and out making it look as new as you could hope for a 13 year old car. I sold it myself 2 weeks later.