VALHALLA POOLS & SPAS

I fired them.  They did a great job but however one day they forgot something they needed to open the pool.  When they came back to finish the job they charged me extra as they had to make a second trip because of their fault.  They are the most expensive I have ever found.  They know what they are doing.  The last time I wanted to use them they were going to charge me 500 $ for just an estimate.  They do not want to be bothered and I have no idea why they are in this line of business.  I would never recommend them to anyone.  I would not use them again in the future.

I am in customer service and truly appreciate when someone goes out of their way to be helpful.  This effort by Jack and Greg is uncommon in todays culture.  They have earned my business when I am in the market for a new spa.

Valhalla was very responsive at first, not so much over the past month: Despite being swamped with work at the start of pool season, Jack and Greg came to our home after hours to check out our system (we'd just bought the house + pool and knew nothing about how to open or maintain it). They didn't charge us for the first visit, but I'm pretty sure we made up for it in buying chemicals from them. They've fixed our heater (after a long run-around from our home warrantee co.), and I'm still hoping they'll fix/replace our pipes and valves.

They did excellent work.

When my husband and I walked into Vahalla Pools & Spas we met Jack Farley and his wife, Peggy. Jack was so knowledgeable on hot tubs and he proceeded to educate us. In about 1 hour we were able to make a decision on the hot tub that we wanted. We purchased a 2009 model - Marquis Spa #322. It was exactly what we wanted. It was delivered by 2 men - Greg and John. They were absolutely wonderful. The hot tub weighed 600 lbs and they were able to get it across our yard and up 4 steps to our enclosed porch. Even though it was a bit of a pain (the steps) they were gracious--working very hard and successfully getting our tub where we wanted it. They gave us a quick start up lesson and left us in the good hands of our electricians who were there to hardwire the hot tub. We have been using the hot tub at least 2x daily. We love it!