Firedex of Pittsburgh

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The contractor removed all the insulation in the attic and then proceeded to treat any mold due to the condensation from being vapor locked due to clogged soffit vents.  They were then to replace the insulation exactly as it was, part of it bat insulation and part blown-in.  As they started to replace the bat insulation, they used craft faced bat insulation which was only R19 rated when we had R30 existing.  Then they also tried to double it up in some places with the craft face between two layers which again created a damaging vapor barrier.  Please note, I had R30 insulation with no craft facing that existed in the attic and they stated that it would be replaced with the same.  While replacing the bat insulation they then broke through our ceiling which needed repair.  They did repair the ceiling.   

After they stated they had completed the project, I checked their work?  They had compressed the bat insulation under wires and cross members completely eliminating any R-value; they had the craft face between multiple layers (they shouldn?t used craft faced at all); they used R19 rather than the R30 that was existing and contracted to replace; when they replaced the blown-in insulation, they used less than half the existing R30+ value and replaced it with less that 4 inched of blow-in in most areas. 

I refused the quality of work they provided and demanded them to come back and do it again to the specification contracted to do.  With that, I insisted that they not send back one of the workers that were doing the work as he was using foul language all day in ear-short of my two young girls in the house.  In addition, he was new and didn?t know anything about insulation installation.  The manager then calls my home stating the workers are on their way back to redo the work and the worker I asked to not enter my house again was one of the workers returning. 

They returned to the house with bat insulation in their truck that was for 16? knowing my attic needed 24? bat insulation.  I was told ?it must have been whatever was in the truck?? They tried to use it on sections in the back corner hoping I wouldn?t see it leaving large un-insulated gaps.  I have pictures to prove this.  After demanding it be completed correctly, they then cut extra pieces to fill the gaps which then left other smaller gaps and very, very sloppy coverage.  They then added more blown-in insulation and tried to add the appropriate R-value and left high and low spots throughout.

Over all, I would not recommend this company to anyone and can?t imagine what work they do for customers that can?t get into their attics due to age and accessibility to check their work.

It was painful all the way through. Mike DeMarco was the project manager and he it was more talking than doing (over 30 emails! during this project).
Garage door replacement was subcontracted to Thomas Giel and John Neslon handled the case. They were great, easy to deal with and professional.
For some minor work (fixing a gate and painting around garage door), Firedex sent their own workers and they were a disaster. They rescheduled on short notice, not a single step of the work was done correctly the first time and the gate was finished correctly only at the very end when they wanted my signature for the insurance.  They eventually completed the work but it was painful and a lot of unnecessary waste of time to deal with them and get them do what they are supposed to do.
I would definitely avoid them in the future.

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The Price is a wild guess because they managed to get the insurance company to do part of it and the water company paid the rest. It may have been longer than that in a time line but I really liked working with us and they were very prompt in getting fans and heat into the damage.

Chris was professional, knowledgeable, courteous and punctual. He took the time to explain everything and to help us understand the problem. The solution we discussed didn't involve a Firedex remediation, so no service was necessary. This shows how honest Chris and Firedex is- they could have tried to sell us unneeded services, but chose to do the right thing. I wish all contractors were as helpful and and as honest as Firedex. If we ever need their services in the future, I wouldn't hesitate to call them.

They did a fine job. They responded very quickly. They are on 24-hour call and they actually know what they are doing. They are well trained and completely certified by all the certifying bodies. They do well and I would say that they are the best in the area.

It took morethan a few phone calls and some length of time before test results which was frustrating as the situation WAS health hazzard, and Firedex response that they were "busy with other jobs" wasn't very Professional under the circumstances and especially for cost they billed insurance company for to do tests!

They did a good job. They responded quickly and they tried to accommodate my time frame. I thought that the price was high. I would use them again if needed, but I would try to do it myself first.

If I had any advice with this company, it would be to be extremely vigilant. They will cut corners when they can. Hold your ground on what kind of work you will not accept from them. The insurance company paid them to tape off my home and they did not. As a result, my woodwork was ruined. They also got paint on my carpeting. There was a total disrespect for my home. They did not cover their work boots when walking through my home. They did settle up for the damage that they did, but when I am dealing with a disaster in my home, I don't need to be dealing with additional damage. I wouldn't recommend using one restoration company to do all of the clean up. Let them wash up the grime, but use the painters and rug cleaners that the insurance company recommends. The 2 men that came to do the exterior work were excellent! They had to replace a section over the dining room and re-did the entire roof on the patio. Their workmanship was extremely good, pleasant attitude and overall really good employees.