Empire Roofing & More

Be warned…Empire replaced my roof in 2020. All went well with the installation and I was provided a “Golden Pledge Warranty” through GAF. Roman Iwanyshyn also assured me Empire would stand behind their workmanship. Recently I discovered water damage on the interior ceiling and walls in the area of a vent pipe in the roof. Standing on the ground it appears the rubber sleeve on the pipe flashing is split. I did not climb the roof to confirm this. I called GAF and was told my warranty doesn’t cover pipe vent pipe flashing (?) and I should call Empire. Oddly GAF made this determination without an inspection. Anyway, I then called Empire and spoke with Roman who said they would be out to inspect the leak in a few days. That was nearly one month ago and I have not heard from Empire since. I called several times, left messages and even tried to E-mail them, still no response. So much for the golden warranty. Apparently Empire is not a company that will readily stand behind their work or product. Something to think about if you’re shopping for a new roof.

Very happy with Empire. JB answered my call and sent his crew (Howard and Scott) to evaluate the project the same day. Got back to me with a contract and quickly scheduled the work. His pleasant crew showed up when expected ( with timely updates from JB) and completed the job efficiently and professionally. And cleaned up afterward!

excellent service, on time , repair done in a timely manner as soon as estimate was quoted.

Excellent job. I had a hard time finding a roofer that would even come to give me a quote. JB gave me a full run down of what was needed, price and time line and stuck to it. Great crew who were very kind and cleaned up afterwards. When the main house roof needs replaced I will definitely call Empire.

These guys are amazing! They showed up on time, did quality work and we're very professional. I would definitely recommend them for all your roofing needs.

We needed urgent service for a large opening in our roof left by another company. They came right away and were professional, knowledgeable, and honest. Saved us thousands of dollars in damage. Thank you Empire Roofing!

We got our roof done by Empire Roofing and More and I am so pleased with the end result. Roman was easy to work with and incredibly reliable. He always showed up and/or called when he said he would, and was incredibly responsive all around. Our roof was completed in one day without incident and I am so impressed by how smoothly the process went. I highly recommend using Empire for your roof!

showed up quickly and was under initial quote.

great, showed up on time and were quick and reasonable

Empire Roofing and More installed a new roof on my home in November 2018. On the first day of installation, I questioned the roofers as to why a new roof was being installed when freezing rain was expected that evening. I was assured by the roofers that this was not an issue. The roofers left the roof exposed overnight during a freezing rain storm. I called GAF, the materials manufacturer, to ask if this was proper procedure and was told it was not. When I voiced my concerns to Roman, he assured me that it was standard practice and everything was fine. The roofers completed the installation. However, the flashing was improperly installed and water leaked into our living room. Jonathan came back to reinstall the flashing. Jonathan assured my wife that the roof was installed properly and everything looked good. I also questioned Roman about the unevenness of the roof. Roman stated that shingles would flatten in warmer temperatures. It should also be noted that property, lawn, and landscaping were damaged during installation. In June 2019, I had a gutter installer come to give me an estimate on new gutters. It was at this time that the gutter installer informed me that the roof has numerous installation issues including incorrect nailing patterns, lack of nails, incorrect placement of shingles, loose shingles, improper flashing methods at the chimney, incorrect distance between nails in some locations, and improper drip edge installation. The gutter installer strongly suggested that I inform GAF. I contacted GAF, and a GAF certified roof inspector was sent out to perform an inspection. The roof inspector recommended a FULL roof replacement. A new roof was installed in October 2019 by another GAF certified company at the FULL expense of Empire Roofing and More. The new roofers informed me that there were other roofing issues not mentioned by the gutter installer such as a section of the roof in which the old paper/watershield was not replaced and the failure to install a ridge vent where one should have been placed. GAF fulfilled their warranty responsibility. However, be cautious if you are considering hiring Empire Roofing and More.

I truly cannot say enough about Roman and how professional these guys were. My roof was a real end-of-life eyesore (as we were fairly aware of when purchasing our home). The excellent work they did to replace it will literally influence any future aesthetic updates I plan to make on my home. Their work is quite a game changer, to say the least! Prior to installing my roof, they also did some patch work on it towards the end of 2018 to fix some risky areas to hold things over through the winter. At this same time, my fiance unexpectedly lost a parent and Jon (one of the technicians) was kind enough to still do the work in my absence while being 100% respectful of the situation. They kept me fully at ease and updated during a personality turbulent time. Along with the fair pricing, this kind of professionalism is why I chose Empire. As for the roof replacement, not only was it done at a very competitive price, but the entire crew was extremely efficient in that they completed the whole job in two days! On top of that, they cleaned up the job so well that you would have never even known they were here. At times it was I did not always hear back right away, which was understandable as many home contractors have had a slew of unpredictable factors to deal with this year, including weather. Regardless, Roman would always get back to us and apologize for any delay. All of that said, Empire will be my go-to in the future!

Roman was wonderful, professional and responsive. He explained the products they use and why, did not try to oversell anything and explained the company's pricing well. He gave me an excellent price on our gutters, especially compared to other quotes we received. They were punctual and quick, our roof including gutters and 2 skylights was complete in just 1.5 days. They cleaned up well and everything looks great. I would definitely recommend to anyone looking to replace their entire roof.

Empire installed my roof. Within the first couple months I got water in my attic, which I never had in the 10 years of living here. It was condensation, because they did not put on the right ridge vent. I called, they got extremely angry, said it was my side vents, told me it would cost $2700 to fix. I told them no after the research I did, it was the ridge vent. I talked them into putting one on, they were vile, cursing on my roof while putting it on, telling me how terrible I was, it was embarrassing. They do not understand airspace and all the details of putting on a roof. They slap it down and give no support after. They also charged me $178 to file paperwork with GAF which takes seconds to fulfill. I called GAF and said they are allowed to charge me anything they want to complete the warranty paperwork. The winter ended this year and there was water spots in the bedroom. Turns out they did not replace the flashing, used the old one, and the roof is leaking. In addition they never checked the chimney stack, which was leaking. I called and once again, they were angry. They came out, said it was not their issue, which it clearly was, it should have been done while installing the roof. They said to fix it would be $3,000 to $6,000, for a couple pieces of particle board and flashing, that costs about $50. I called someone else, even though I had the Golden Pledge Warranty, Life Time Warranty Roof. I had someone else come and they informed me they did not put on the Golden Pledge Warranty Roof, so now I do not have the lifetime warranty roof. They cut corners and did not put down the necessary items to obtain the Golden Pledge Warranty Roof. I called Empire and told them, more anger. He told me that he would charge me 3 to 4 times his rate if he had to come and check my roof. Also he is the ONLY person that can touch that roof or I void my warranty. So I am being forced by Empire to have them charge me 3 to 4 times the amount or I cannot get my roof fixed. I called GAF. They set up a case, sent someone out. The guy comes to look in the attic, no light, no tools, nothing. He was extremely disorganized and had to borrow my light to look in the attic. I have taken extensive pictures in the attic and you can clearly see the water is coming from the decking / flashing by the chimney box that should have been fixed by Empire. He says it is all the chimney stack, not the flashing. It is GAFs way to not honor their warranty and cover the mistake and poor workmanship of Empire. I contacted the CEO and President of NA for GAF. They pushed me to a Senior Advisor for GAF, who never called me back, after two emails and a phone call. I got the name of the regional GAF rep, who would not call me back either. I kept calling and he finally called me back. He did not care and told me he is on vacation and did not have time for me, then he hung up on me. Empire was suppose to put on a lifetime warranty Golden Pledge Warranty roof, which requires Weather Guard all around the perimeter of the roof and along the ridge vent, which they did not do. They also cut corners by not replacing the flashing and checking any other part of the roof, which was leaking at the time. When I called them they became extremely belligerent, angry, and blamed me calling me "the worst customer ever". I would never use Empire for anything. Their work was subpar and not done in a way that would honor your warranty with GAF. I would advise anyone who had work done by them to find a qualified person to go check your roof, to ensure that they put on exactly what they said and that you have the warranty you were suppose to get. It is a huge warning to anyone thinking of going with Empire. Also stay away from GAF, they will not warranty their stuff and in the end you will be left with a roof that will not be covered by their "Golden Pledge Warranty." Both parties will do whatever they want and will not honor their products.

I haven't had issues with my roof since they came out and fixed it. They did a good job doing so. I would recommend them.

They did a great job and they were very reasonable. I have no complaints. I would absolutely recommend them.

They were very professional, they looked over my whole roof and stopped the leak that we had. I would recommend them.

I had a bit of trouble scheduling an appointment with them, I had a roof leak that was dripping water into my bedroom, and they didn't seem to have any appointments for 2 or more weeks. However, at the time of the appointment, the roofing technician from Empire roofing & more was extremely professional and thorough. He meticulously examined the problem areas and beyond, took picture, fixed the issues and compiled a thorough report of the scope of work. I would certainly recommend them for their work but if it is an urgent situation, I would want appointments sooner than a few weeks out.

They come back twice but they fixed something else and they never came back. They said they will give us discount by fixing something else. I wish they come to do what they were gonna do.

They were very courteous, professional and I'd work with them again.

JB and Roman where a pleasure to work with from the very beginning. They replied timely, and got our job done in one day. The cleaned up the site, and Roman came back to check on the work. They made doing business with them easy. We relied on reviews to hire them, and wanted to extend one more A review . Their good rating is earned. Great job guys!

They promised to respond to request within 24 hours of request. A month and a half later, I am still waiting for them to contact me

JB is incredibly knowledgeable and thorough. The home inspection for a home which we were under contract to purchase found multiple issues with the roof. JB provided an in-depth analysis and assessment of the issues, and made a recommendation for how to proceed. Based on his input and some other factors from the home inspection, we ultimately did not proceed with purchasing the home. If we had, we would have hired Empire Roofing and More to replace the roof.

From the beginning of the project and throughout the entire project, JB and Roman were both hands on with everyone involved coordinating efforts between the community and the workers. They were always available to answer questions and were nothing but professional at all times. When you have a project this size to accomplish you can expect to have bumps along the way but JB and Roman were always there to address them quickly making the entire project go smoothly. This project was a true partnership from start to finish. We were very pleased with the outcome of this project , not to mention how great they look, and would highly recommend Empire Roofing and More for your next roofing project.

Excellent experience using Empire Roofing. The salesman Bob was knowledgeable and gracious in our initial meeting. The owner, Roman was great to work with, responsive and answered every question prior to work begining. He was here everyday to check on his crews progress. Roman personally addressed a chimney leak issue I was having and designed a fix to correct the issue which he installed. I can't thank Roman enough for his skill in addressing this additional issue. Roofing crew were on time, polite and neat. Cleaned up every afternoon prior to leaving and kept the outside of our house very neat during construction. The project was scheduled and as promised was completed in 3 days. Thanks to the entire Empire Roofing company for a job well done!

Roman and his crew were there when they said they would be and the old roof was removed and cleaned up extremely well. The new roof was installed in less than 2 days and it looks beautiful! Roman was very professional and even came to fix a piece of siding that came loose a few weeks later that had nothing to do with roof job at no cost!! I would hire Empire Roofing and More for our next roof if we ever needed one, and would recommend them to anyone in need of any roofing work.