Werley Heating & Air Conditioning Co.

We looked at several different heating and A/C contractors to get estimates for a ductless AC system, and from the start Werley stood out from the rest. We had Lisa come out to do the estimate, and she was incredibly professional and easy to work with. She listened to our needs and was fast with getting us an estimate. She answered all our questions promptly (and we had a lot!). Once we chose Werley, the installation manager Dave came out to look at the job and plan the install. We have a much older house, which can make installation tough. He thought of some clever solutions to a few challenging issues. The installation team did a great job; everything was done very cleanly and with great workmanship. We were out of town for the week while they did the install, and we could tell that on the doorbell cam they remembered to put their boot covers on when entering the house. We wouldn’t have cared if they didn’t, but the fact that they did this even though we were away says a lot about the integrity of Werley and their technicians. When we came home to our new ductless system, every work area was spotless, and they left us with detailed instructions. The estimate amount was right in the middle of all the estimates we got (We got 5 or 6 in total), which tells me they are very fairly priced. The biggest “sticking” point for us when deciding was that Werley is a Daiken dealer, and everyone seems to think Mitsubishi is better. However, these Daiken units are equal if not better than the Mitsubishi units I have seen. They are whisper quiet and do a great job at keeping the entire house a nice cool temperature. I recommend using Werley for any HVAC needs you may have!

Response time was excellent (service was performed on the same day that I called). Diagnostic fee of $99 before any work was done. Technician was knowledgeable and answered any questions that I had. I would hire again but keep in mind that these calls are expensive. I could purchase a yearly Service Agreement but this is just a form of insurance so you take a chance that you may or may not need one.

They are excellent. They are very professional. They are good. They come on time, they let you know. I would highly recommend them.

The gentleman was very professional and cleaned up after himself. I have them come 2x's a year for heat pump maintenance.

They were fine. Since it was an emergency call, it was a little more expensive. There was just one person that came to complete the work.

The installation and lead up went very well. Communication was prompt and the service was exceptional. With warm weather forecast for the days before installation Werley charged our old system to keep us cool and even had a window unit for us to use in case the old unit couldn't be charged. The work was done cleanly, professionally and on time. The price was comparable to other estimates.

Good, arrived on time and was very curtious. Would have them come again.

The initial assessment and quote was promptly provided and the work was scheduled at our convenience. The installation crew was prompt, professional, diligent, cheerful and carefully cleaned up all project related debris. The installation is picture perfect! The job was competed in the promised time frame (three days).

Excellent Company - a bit more expensive than others but very good, professional work.

The service was great with no problems. The techs were very nice and professional. I received a bill saying I still had a balance. I explained that I bought a Deal. They told me to disregard it that it was actually between them and Angie's List. Sometime went by again and I got another one, I called and same thing. I finally called Angie's List, and was told that there's a process. I feel like Angie's List needs to pay their providers sooner. The work was done and these vendors are still waiting to be paid.

During the hottest week of the summer, our A/C fan decided to quit. I called 3 different companies and Werley responded back first. A technician came out to our house and told us the fan motor was done for. Luckily we still had a valid warranty for the system. We were told if we wanted to use the warranty they would need to order the part from the company and it would take 3-5 days HOWEVER the warranty would cover parts and labor. So myself and my 4 kids suffered through the week of 95 degree days until the part came in. Another technician came out and replaced the fan. He also told us that our freon was too low so we had him put more in. The bill he handed me, that I signed, stated $218.00 for the 1.5 lbs of freon and nothing else. I was told I would be billed for the amount later, which I found odd. Low and behold a month later I get a bill for the $218.00 plus an additional $15.00 for the shipping of the part. I sent payment to Werley. Then I receive ANOTHER bill for $99.00 for a diagnostic visit even after I was told all labor was covered. We called the office to explain that this was not included on the original bill and not the amount we agreed to pay. They refuse to see reason. There is nothing to stop them from continuing to bill us for services after the fact. Good businesses stand by word. Werley does not.

Our heat pump was not operating. Their response on service call was excellant. They found the problem quickly and unit was operating. They made recommendation. Technician was knowledgeable and courteous. I RECOMMEND THEM.

Was very, very pleased with their thoroughness and they nailed the problem.

All went well, he was very courteous and cleaned up after himself. Very professional.

Serviceman was very personable and informative. He came prepared for the work he was doing. He was thorough and was willing to answer the questions we had. We look forward to continued service with this provider.

Provided detailed opinion of what was needed for repair and why.

I don't remember when it was, probably beginning of summer, we were new in the house, one of the units stopped working, I got this request from Angies List to review, so here it is: No problems, they were reasonably priced, punctual, professional, honored my coupon. One of the condensing units had a leak, they had to come back, which they did, in a day or 2, to run a diagnostic test which was around 150-200$ I don't remember, but they found the leak and where it was was pretty easy to repair outside, did not have inner wall issues, they fixed it- the winter had been brutal, i guess a pipe starting vibrating which created friction and a small hole thus the leak. Then we had to pay to refill the freon gas, etc, all in all for their service time, service fee, 2 visits, test fee & the cost of just the freon alone with coupon discount we were comfortable with the $900 ish fee, was very fair, they honored & called customer service for me. The girl there was nice. Not having a "service plan" i feel I was treated very fairly. That is imp to know. I never mind paying for a service, but will not use those who are untrustworthy and rip you off. I would use these guys again, recommend them highly.

It went well. The problem was found during maintenance check. The part was ordered and then replaced in a timely manner. Repairman was knowledgeable, on time, clean and cleaned up after the work was done.

EVERYONE WAS PROFESSIONAL AND KNOWLEDGEABLE. SCHEDULING WAS DONE TO ACCOMMODATE OUR NEEDS. WORKMEN WERE SKILLFUL AND FRIENDLY. PRICE WAS HIGH END BUT WE FEEL THE QUALITY OF MATERIAL AND WORKMANSHIP WAS WORTH IT.

Don Petko came to my home & confirmed the size of Heat Pump required to cool & heat the house. He then gave me a written estimated cost. I told him I would think about it & after a few days called and confirmed that I would like them to replace the system. They then came & took measurements of the air handler & we scheduled installation. They came to my home on the scheduled date & time & removed & replaced the unit. The installers were very professional and after the installation they explained all aspects of the system & new wireless thermostat. I was very satisfied with the work performed.

Service tech was professional and timely. He did provide very good, quality service and was very knowledgeable. No issues with quality of service performed or the Tech. For the 1-3/4 hours spent on site, plus the cost of 4 lbs. refrigerant and travel, $641 seems to be excessive. Based on what the tech stated, their pricing scheme is based on a $ figure for each individual service provided (leak test, evacuate, pressure test, charge). I take responsibility for not asking ahead of time their pricing scheme.

Very knowlegable service person. Took his time to explain things. Very pleased.

I was very happy with the professionalism and friendliness that I received. I used a "deal" from Angie's List so that helped to make it affordable. Gave me recommendations on upgrading that were thoughtful and useful. Highly recommended.