Staples

Bought laptop in January with $250 Service Warranty.  Laptop screen not working so took it back to Staples.  They said they could not repair it there.  We had to call a number and have a box sent to our home 3 days later.  The laptop was sent off to a Blue Haven to be fixed.  A week later it came back still not fixed.  Called Staples and they said they would send another box.  No box came.  Called and found out they had cancelled the box.  They finally sent another box and that was over a month ago.  I sent the laptop back to Blue Haven and they still have it.  Keep saying that they will send it and now it has a part on backorder! 

In response to my email they indicate they mailed the rebate July 29 to my "old" address (same mailing address I have had for 40 years and still use daily). I have not received it. Rebates are silly and frustrating to begin with....why not just take the "rebate off the price at time of sale and everybody could live easier. Copy of curent email history below: Read from bottom up, some irrelevant personal details omitted. I am starting to doubt you. Box 99 has been our mail address for 40 years and we receive mail daily. If I do not receive my rightful $100 rebate in the next 48 hours, I will file a complaint with the Better business bureau and the state Attorney General. ----- Original Message ----- From: "Staples Rebates" To: "Bruce xxxxx Sent: Sunday, August 08, 2010 6:45 PM Subject: RE: Staples Promo Center Email (#6596-186464045-4138) > Dear Bruce xxxxxr: Tracking Number: 408638162 > > Thank you for the inquiry regarding your rebate. We have updated our records with your new address. Unfortunately, your $100 Staples Gift Check was sent on 07/29/10 and is being mailed to the previous address of Box 99, East Texas, PA, 18046. The check may still reach you if you have a forwarding notice with the post office on your previous address. If, however, you have not received it in 30 days, please contact us again and we will be glad to stop payment and reissue it to the new address. Please note that the check will be printed on a postcard and will not arrive in an envelope. > > We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help. > > Be sure to visit our website at www.StaplesEasyRebates.com for future rebate opportunities. > > Rachel > Rebate Customer Service > > > > -----Original Message----- > From: Bruce xxxxx > Sent: Aug 6, 2010 2:16:00 PM > Subject: Staples Promo Center Email > > First Name: Bruce > Last Name: xxxxx > Street Address: delivery address > City: Allentown > State: PA > Zip Code: 18016 > Email: xxxxxxx> Phone: xxxxxxx > Rebate For: May > Tracking Number: 408638162 > How can we help: I submitted my rebate more than six weeks ago, can you check the status? > >