Sobrinski - Professional Remodeling Services

Did not show up as scheduled. Offered to match paint and brought the wrong paint to the job. Did not respond when notified - then said they were not responsible if the paint they selected matched - that was my responsibility!. Had to pay more to get the part that "showed" repainted in the right color. Crew changed day by day. Specified 2 coats sprayed, but did some brushing and applied only one coat in places. There main motivation seem to be do what was most expeditious/profitable for them. Left strong impression my job was a "fill in" and more of an aggravation than a solicited service. Job superintendent was barely aware of field crew progress. On-site supervisor spoke broken English. Finally got the right front door, and finished painting the garage doors and front door with two coats on a cool day without proper time to dry between. Paint on front door ended up not curing well.

High quality work. Special kudos go to the floor refinishers who also refinished a wood toilet seat. All wwell done.

Not well at all! Our daughter's project was scheduled for September. They were due to arrive on the 19th. She had to take her cats to the kennel so they would be out of the house while the work was being done. She was involved in a car accident on her way home from work. Car was towed so she did not have a car. She considered cancelling. I took her to work and went to her house to let the guys in. I should have stayed but I didn't think I had to--I was wrong. She wanted to have the electric done and floor started on the same day. The electricians' work order did not show all the work. She called Lyndsay. Was told "I'm on it". Apparently was not. Over a few days the wiring for floor was done, old floor was torn out, heat mats were put down, cement was put over mats, tile was laid and grouted, and additional electrical work was done. We arrived after Chris had left and noticed missing areas of heat mat. We should have called right away, but we did not. Cement was put over mats--not very smoothly. We should have called again, but, again, we did not. Tile was laid and grouted, wavy and uneven. Baseboard was put across a small closet door making the door unopenable. "Surprise" was found in driveway when we arrived--no usable toilet, somebody had to go, plastic bag worked--eww! Should have called immediately but were very tired so waited till the next day. We went back to my house. She left my house around 10:30. Called us around 11:00 to report "rain" in the house. Fill tube on toilet had come loose. The "rain" was running over her new floor and through the downstairs ceiling. She shut off the water and we helped clean up. She called the next day and spoke to Carlos. He came out and discussed the matter and offered to repaint her ceiling and fix the closet door. In the meantime, she got very busy at work and was unable to take time off. So, this dragged on for months until she received a bill. She called them and said the work is not finished. Chris came out to fix closet door. Should have sent a carpenter--but at least now she can open the door. Holes in walls where wiring was run were very poorly patched; they will need to be redone before being painted. Lyndsay came out at the beginning of March and agreed the work was substandard. Our daughter has not heard from her since despite calling again to try to resolve this. We found out later that Lyndsay is no longer with the company. Eventually, our daughter was able to work out her schedule with theirs. The end of the story is that Carlos came out again. He said there is nothing that can be done for the bathroom floor because of the type of heat that was used. Apparently, something got lost is the communication the first time because our daughter did not remember that. They did fix the wall patches and painted them. They also replaced a piece of baseboard in the bathroom because it was not good quality and she wanted a better one. They sent a painting crew to repair and repaint her living room ceiling. The painters were courteous and worked quickly. That job looks good so far. Admittedly, the long delay in fixing the problem is not all their fault because our daughter was just so overwhelmed with replacing her car, other things related to the crash, long hours at work and then dealing with this. We, however, have decided to hire another company to do our kitchen.

Great! We are very happy with the results!

Went great. Great results

The crews were courteous, efficient, and punctual. Thanks for a job well done!

It's been almost 2 months and I am still waiting for an estimate.

unknown

unknown

The quality and professionalism were good. I needed to do my own inspection to reveal about 5 details they missed. That being said they were fixed promptly and perfectly..

They were great! They showed up for all appointments and work when they said they would be there and generally all work was completed in the time stated. It was wonderful to work with a company that follows through on all their promises. We had one small glitch but it was taken care of quickly and without hassle. It as a pleasure to do business with this fine group of people from start to finish.

unknown

The work done by Sobrinski to paint our deck was excellent.  It transformed the look and added years to its life.  Painters were friendly and easy to work with.  The owner who came out to do the estimate was friendly and provided us with several great options.
The challenge we faced was in the communication with the office.  When I arrived home on the day the work was supposed to have been performed, nothing had been done.  I called and left a message because it was after hours.  The next morning, without anyone calling me back, the crew showed up to do the work.  They were surprised no one had called me to let me know about the change and apologized.
In the long run this wasn't a big deal because the project was relatively small, outside, and I didn't need to be home.  It's likely one person's failure to make a phone call or two was the cause of this whole experience, so I'd be willing to give them another chance on future projects given the quality.

Pat and Lauren promptly responded to our request for an estimate.  Pat also advised us to select a satin finish paint rather than the flat we chose, and a richer color. He also included painting of a small side panel at no extra cost.  Jared did an excellent job on the painting, and did additional work to seal openings around light fixtures.  He was very professional and very personable.
We  highly recommend this company.

unknown

unknown

unknown

.

Mr. Sobrinski, while painting the front of my house, said he had a worker that could repour my concrete stairs. Being that his business was just down the street, and I was basically happy with the painting work, I agreed. I felt $3200 might be a bit much, but felt it would be worth it if my stairs were poured to a very good quality.
The workers that came jackhammered the existing stairs just fine.  Then they built the forms, and poured concrete.  After the stairs were poured, and dried over the weekend, I got up the courage to call Sobrinsky and ask if he would look at the quality of work.  My gut told me there was a problem.  After consulting with another contractor, we confirmed that there was too much honeycombing, the bull-noses were not even or straight like the stairs immediately adjacent.  Some of the stairs were bowed.  And the molds were cut incorrectly, so that the bullnose didn't go back as far as they needed to. 
On Monday morning I had a meeting with the supervisor.  He listened to my complaints, and said he would set up a meeting with the owner for later that day.  At the meeting with the owner, Mr. Sobrinski, along with the supervisor and the workers, I pointed out the flaws that I could see on the stairs.  Mr. Sobrinski said I had 'minor cosmetic problems' that could be fixed.  I disagreed, as did an associate of mine that I had invited to help me voice my opinion at this meeting.  My associate, and I, felt that the forms were not cut correctly, the bullnose would not stand the test of time and would crumble within a year or two, stairs were bowed, and overall looked amateur next to the stairs next door.  
Mr. Sobrinski said, "I guess there is nothing more we can do for you".  I said he could jackhammer them out.  His reply was slow, louder than the first response, and clear, "THERE  IS  NOTHING  MORE  WE  CAN  DO  FOR  YOU".   I asked for my deposit back, he agreed, and I said, "No hard feelings.  It just didn't work out".  His reply "Not a lot of good feelings".    I didn't see the need to be rude.  He didn't validate that the work wasn't up to first class standards.  He basically raised his voice, and implied that this was my fault.    I think he felt I was being rude to his worker.  I was just trying to point out why I didn't want the work to continue, and the reason I wanted my deposit back.  It was unfortunate that I had to detail my points of dissatisfaction in front of the guy who did the work, but he was present at both meetings, and I was unsatisfied with the quality.  10 days later Mr. Sobrinski did refund my deposit. 
The whole exchange left me bewildered, and offended, as well as needing to find a new contractor to start over on my stairs.  I know these things happen, but I didn't feel the customer service was great.

.

unknown

It went quite well. We were pleased with the outcome.

Good work. On time. Quality materials. Work done in a timely manner.

The planning and the execution of the project was done well and withing the allocated time. From the owner down to the office staff and the workers responsible for the jobs were very courteous, responsible and friendly. This is the second time I used Sobrinski and I was doubly pleased. I try to recommend them every time I get a chance!

The owner came to my parents' home and discussed everything about the project in detail. Also, he provided a lot of relevant and important information about his company. On another occasion, a sales rep came to our home for additional information. The owner, his family, and their employees are very professional. Their prices are higher than their competition's prices, but their professionalism is higher also. As a result of my mother's illness, we have postponed the projects. But when the time comes, we intend to employ this company.