RCN ASSOC

TV Service - Cable, Phone Repair

Reviews

3.85 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
20%
3
0%
2
0%
1
20%


Rating CategoryRating out of 5
quality
3.8
value
4.1
professionalism
4.0
responsiveness
3.6
punctuality
4.7
Showing 1-5 of 5 reviews

Larry P.
02/2016
1.0
cable tv service
  + -1 more
see above
Description of Work: RCN dug holes on my property and left a device without even telling me or getting my permission. When I asked RCN to remove the device, they responded by "stone walling" me. When I called customer service, I was kept on hold until I got so frustrated I hung up.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0


David C.
09/2015
5.0
cable tv service
  + -1 more
Very smooth transition from my old cable service. We kept the same phone number, and the transition between providers was easy and trouble free. RCN was able to beet my previous service's monthly price by nearly $40 with defined and guaranteed increases over the next 3 years that will still be less than my previous provider was charging. Additionally, for the lower price, we picked up additional channels and faster broadband internet downloads. The installer was professional and courteous. He arrived early and completed the job in the expected time. He provided all the necessary instructions and paperwork. The $143 dollars covered the first month charge. The installation was free.
Description of Work: Installed new cable/internet/phone services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$143

Taylor H.
05/2015
5.0
cable tv service
  + -1 more
unknown
Description of Work: Roberto R went up down stairs fence and poles for upgrade to RCN 50mps replace SE 7mps. And no extra charge for their Sunday installment. Wow good.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Stephen R.
06/2014
4.0
phone repair, cable tv service
  + 0 more
Quick response, problem solved.
Description of Work: Cable and phone service.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$140

Jay K.
06/2014
5.0
cable tv service
  + -1 more
Went excellent. Pleasure to deal with the service rep on the phone. Very helpful and, although it was likely standard policy, he "discounted" the installation charge. That was a bonus as I expected to pay the advertised price. The independent installer was prompt for the appointment. In fact, he was early and called ahead to see if it was alright to come early. That certainly was much appreciated. He did an excellent job; cleaned up after himself and was very polite. All in all, it was a pleasant experience.
Description of Work: Install cable internet service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

    Contact information

    1011 BROOKSIDE RD 275, Allentown, PA 18106


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    TV Service - Cable,
    Phone Repair

    FAQ

    RCN ASSOC is currently rated 3.8 overall out of 5.
    No, RCN ASSOC does not offer free project estimates.
    No, RCN ASSOC does not offer eco-friendly accreditations.
    No, RCN ASSOC does not offer a senior discount.
    No, RCN ASSOC does not offer emergency services.
    No, RCN ASSOC does not offer warranties.

    Contact information

    1011 BROOKSIDE RD 275, Allentown, PA 18106