O'Briens Moving & Storage

If I could give them no stars. I would. Our experience with this company was beyond horrible. Away from several broken pieces of furniture, they were rude and at some point they sent a very nasty, threatening letter with no signature but so inflammatory that we had to engage the police. Bottom line, do not use this company. They were a nightmare! If you have an issue you can be sure they will not help or try to rectify the issue. Arrogant, entitled and no care for what chaos they put on the client.

Rob was great in the assessment of our things and move. He explained the process thoroughly. We had a two day move. The movers were efficient and worked at a fast pace.

TERRIBLE CUSTOMER SERVICE. DAMAGED PROPERTY AND REFUSAL TO REIMBURSE ACCORDING TO THEIR POLICY!! We used Obrien's earlier this month and the team of people, paid hourly, were on their phones, sitting around and asking for food and drink. One mover was handling a court case on the phone while on the clock. they took over an hour go get to the new house that is 25mins away and showed up with take out - we paid for that time. They damaged our property - loaded our fridge sideways and dented the whole freezer door panel and Sam, the claims guy, refused to submit the claim until we paid an outstanding balance. The day of the move, we called to complain and were told that the total amount due would be reduced so we paid that rate. However, multiple calls followed requesting the "remaining balance" to which they responded they would not file our damage claim unless we paid the "remaining balance" that was already settled. DO NOT USE OR HIRE. THEIR MOVERS ARE POOR QUALITY, INEXERPEINCED AND UNPROFESSIONAL!!!!

The team did a fantastic job -- I was moving a lot of furniture from two locations into my new house, and the guys were speedy but very careful. Not a scratch on anything, and they did what was supposed to be a two-day job in one day! I would definitely recommend this company.

Outstanding! Very professional and lived up to their written commitment as dates and price.

unknown

O?Brien?s Moving and Storage

12/13/2015

Missing Jewelry!!!

My wife and I hired O?Brien?s Moving and Storage (associated with Allied Van Lines) for a local move in suburban Philadelphia.  Their salesman came, was terrific, and gave us an estimate which seemed very reasonable. 

On moving day, two trucks with 5 movers arrived on time and began to pack up our house.  The movers were a little rough around the edges but seemed like good guys.  At their request, we bought them breakfast about 10 am.  The move was slower than we expected and, after a call to our salesman, they sent two additional movers to speed things up.  The movers were a bit forward, asking for pieces of furniture that they liked and hinting that we should pay for lunch as well.  One repeatedly reminded me that it was, ?Big Tip Wednesday?.  They also advised me that when they unloaded, they worked better with beer.  After multiple, not so subtle hints, I went out and purchased a 30 pack of beer for them.  The total job took about two hours longer than estimated and cost me an additional $500.  I also tipped them $500.  Then they asked for beers for the road and took the rest of the 30 pack as they drove off in Allied Vans.

The next morning, my wife looked for some jewelry (about $13,000 in rings) that she had, mistakenly, left in a dresser.  It was gone.  We looked all through the dresser, the house, called the company, and then the Police. 

Other than my family, the only people with access to that dresser were the employees of O?Brien?s Moving and Storage.  After many phone calls, a supervisor called me back and advised me that we should not have left the jewelry in the dresser and that, based on the insurance by weight; we would likely be reimbursed a dollar or two.  They did not seem very concerned at all. 

Do not trust this company.   The initial professional estimate and sales pitch is a façade.  The actual moving experience is not good.   It was a mistake to leave that jewelry in the dresser and a bigger mistake to hire O?Brien?s Moving and Storage.  It?s hard to believe that a large company like Allied Van Lines associates themselves with these people.

unknown

Went with O'Briens based on the recommendation of a friend.  They came and packed the first day and that went well.  Second day they moved my belongings to storage at their facility.  That went well also.  Everything was stored for about 45 days.  No issues with the storage.  Contacted them two weeks prior to the move to get on the schedule.  The day of the move into the new home in Perkasie was miserable.  It was icy and raining.  Nothing was damaged and everything ended up where I asked them to put it.  Of all the stresses with moving into a new home the move itself was flawless.  I was very pleased with how my belongings were treated.  I would definitely recommend them.

Careful handling and loading.  Same for destination.  Good job.  Communicative and capable crew.

Very well. They showed up on time and nothing was broken in the move. They couldn't get their moving van up my very steep and narrow driveway so they brought a smaller truck out and reloaded my furniture into the smaller truck. This was done at no extra charge.

Everything went off without a hitch - on time, on track and on budget!

The moving team consisted of George, Ulysses and Giovanni. You could not have found three more hard-working professional guys who had absolutely no attitude but nothing but easy work ethics and a great sens of humor. They worked hard to make sure everything moved swiftly and did not damage anything. We would definitely use them again. Plus the final price came in under the quote!

O'Brien's Moving was fantastic!  John N was great in providing estimates for moving my belongings.  The day of my move the movers were promptly at my home, and worked tirelessly moving my home.  Due to distance, I required a two day move, but the movers were consistently on time and delivered my boxes without mishap.  I had two delivery sites for my move and everything was delivered to the appropriate location and without damage.  I would highly recommend using this company!

O'Briens moved our entire house earlier this month.  I've never seen 5 men work so hard.  They very rarely sat to rest and kept coming back to the truck for more.  It was an 8 hour day but we had a lot of stuff esp. storage bins in our basement.  My husband and I watched them in awe and agreed they were worth every penny.  I would recommend OBriens to anyone.

The estimate called for 4 men 2 trucks for 9 hours. We were told they would show up between 8-9 AM on the move day. They showed up on time. We walked them through the house explaining what goes and what doesn't. They were told all boxes are marked on top and on side.They appeared responsive. We even took a few loads of items to the other house while they were loading the trucks. 



When they got to the new house, we again walked them through explaining what each room would contain. They appeared to understand again. Maybe because it is such hard work and they were tired they became illiterate and not knowing where anything should go. We gave them drinks and breaks on several occasions and they took some on their own. We don't mind that at all. We had planned to get them lunch but they stopped on their way to the new place. 



We had 4 men carrying/hauling five/six boxes specifically labeled coming and asking where it goes. "What does it say" was our constant reply. We would have to look at every box to assist them to different areas. 



The biggest problem was they started appearing with items off the 2nd truck not just marred but smashed or broken. Very upsetting. They would say it was probably weak before the move. Many of these items we've had for many years and made every other move without damage. We can only believe they started getting tired/lazy with loading the 2nd truck and not packing it well.



Since unpacking we have several broken items in boxes too and some items are just totally missing!     



I will say that every one of the men were polite to our faces. When something was pointed out to be wrong or moved to a different area in the room they either attempted it themselves then walked away saying they needed help from a co-worker and then it was forgotten. I have found numerous boxes marked in a totally wrong place (ex: marked family room in the bath closet).



We are elderly and feel we hired for good money a professional moving company to make it easier for us with this move, especially considering all boxes were labeled specifically.



At the end of the day they did move some items around for us and called our move time at 8.5 hours because they took lunch on the way to the new house. We gave them a decent tip but were seriously disappointed with the lack of care they used with many of our things.

They charged me a little over $1500 for their services.  It’s a moving company and the movers did an excellent job.  The salesmen were excellent as well.  There was no broken furniture or anything like that.  I would rate professionalism a grade lower and that’s mostly because of the office staff, and not because of the actual movers or the sales person.

We moved from East Stroudsburg --had furniture stored in the Lehigh Valley for 6 months during the time our new home was built in Dover. DE. All furniture was delivered in good condition and at this point we are still finding things in many  boxes,  but all appears to be here. Although we hope to never have to move again--we certainly would recommend the O'Brien/Allied team.

There were minor problems and losses the first two times.
The third time the inexperienced movers they sent broke three pieces of furniture. They stood my hutch on edge and the edge broke off.
They laid a settee on it back and broke the back.  A bookcase and chair were not stored in the truck well and the chair came through the back of the bookcase. They tried to give me $200 for the damage, but I wanted my furniture back the way it was before they broke it. They eventually sent out a repairman who did a decent repair job. Unfortunately, I can no longer trust the company.

Overall the move went better than we expected. We have moved several times before and we knew what to expect and we knew what was ahead of us. We did not expect Brett and his team to pack the house in one day, we were impressed. During that first day Brett worked with us as he planned out the logistics of the move to best fit our schedule. At the end of the day we were exhausted even though Brett and his team did all the work. Brett explained his plans for the next day, put down cardboard to protect the floors, and prepared the house for the move. The next day went as smoothly as the first, it took a full day to load the truck. There were no issues, no damage, no problems, the house was left clean and damage free. Everyone was polite and professional. To meet our schedule Brett and George waited a day before traveling to NH. Brett and George arrived in NH before us and unloaded the items planned for storage into the storage unit. They were just finishing up when we arrived, we discussed the final move into the apartment the next day, and called it a day. Through the whole move Brett was very professional as he dealt with our schedule and our needs. We had one large commercial mower that would not fit through the storage room door, we had to add one more stop to our move so that the mower could go a different storage facility, Brett rolled with the change and made it happen, very nice. The last day went as well as the previous days, Brett and George made the three flights of stairs look easy as they moved our stuff into the apartment. There was the last stop to unload the mower and Brett and George were on the road back to PA. It was nice working with OBriens Moving and Brett and George, everyone had a very friendly, polite, professional, can-do, no complaining, attitude. Their approach made a very stressful time a lot less stressful. If they were willing to travel to NH again, we would use them to move us from the apartment and storage into our house now planned for late November.
UPDATE 17-Dec-2012
The move has turned ugly today - we had filed a claim and Allied (O'Briens) notified us today that they "cannot accept liability" for the items they damaged. If you look back at the move - Brett and George arrived in NH before us and unloaded the items planned for storage into the storage unit. They were just finishing up when we arrived. That was our mistake. We only saw a few final items come off the truck and into storage, we did not see the majority of the truck (and the damaged items) come off the truck earlier in the day and get packed into storage. We discovered the damage when our new movers began unpacking the storage unit. Our storage unit was part of a professionally run, climate controlled, secure 5 story building, not a mini-storge unit.
You can always tell a good company by how they resolve problems, O'Briens is not a good company. O'Briens has chosen not to accept our claim and has left us with a dryer we can't use and a china cabinet we can't use. Brett and George knew these items were damaged, loaded them into storage, and figured we wouldn't notice the damage until months later when they were back in PA. We are now left to repair the damage on our own. We just want to be compensated for the damage they knowingly caused. True professionals would have stood up when it happened, said they caused the damage, and made plans to get our items repaired.

It was an excellent moving experience.  There was friendly service and they were on time.  Our boxes and personal items were handled with care.  The best thing about it, however, was that there were no surprises.

While moving these items the "lead mover" smashed into a brand new 2 day old sofa with his ridiculously large belt knife and it dropped to the floor so I picked up the kife and handed it to him pointing out the damage he just caused in front of our eyes he looked me straight in the eyes and said "I didn't do that" so after going back and forth I was told to call the claim manager that was a real joke 2 days to hear back from him and what I was hearing is  its my word against a valued employee ect ect... If you want to pay to much to have 2 stinky cigarette semelly guys wreck your stuff this is the place for you....

We chose them just because we went with a large company and the price was competitive as everybody else. They were very good, they worked very hard and they finished ahead of. We asked for the same crew but unfortunately we moved in to our new house on a Saturday so some of them were not available but they were hard workers, nothing broke and everything was fine. They were on time so it was all good.

The estimator was very knowledgeable and thorough.  He provided an estimate that was complete and binding, so we knew there would not be any surprise charges later on.  The moving crew was excellent.  They were very punctual, careful and conscientious.  They loaded the entire house in less than 8 hours (it was a large, 3 story Civil War era farmhouse).  They showed up promptly the next morning and had everything unloaded by mid afternoon.  We have not found anything damaged or broken.  Very impressive compared to our last move, which was a nightmare.  I would recommend them.

I am not sure how we found the company but they stunk. They broke one of my great grandparents antiques. They only sent three men to move my entire house and they were here from 8:30 am on Friday tell 2:30 am on Saturday. They did not move the entire contents of our storage. They did not move everything from our house either. We have had to make several trips to finish getting all of our things. When we tried to contact them about the remaining contents from our storage no one seemed to know what was going on. I will not use them again in the future.