Mark Allen Enterprises

This company built our new composite deck in May 2009. The cost was approximately $15,000.00 and the work was completed within one week. It was beautiful and we were so happy with it. Our satisfaction was short-lived as we began experiencing problems with it and the company was not responsive to the issues we were experiencing. First we noticed that the deck became dangerously slippery when wet or snowy. We called several times to see what we could place on it to provide traction and after a few unanswered calls and voicemails, we finally received a call back and the gentleman told us there was nothing we could do except sprinkle sand on it. We just had to be extremely careful when we had to clear the deck after a snowfall because it was very, very slick. In the summer of 2013, we started noticing a few cracks in the structure, particularly in the handrails and connectors. We tried to call and once again, got only an answering machine, so we left a voicemail. No call back. As time went on, the cracks became larger and more and more areas began to crack. An area on the railing actually separated from the supporting connector and pillar and posed a safety threat as any movement caused it to flail outward. The increasing number of cracks and lack of railing solidity alarmed us. Again, we tried calling the company to see what repairs could be made. Finally, we received a call back in March 2015 and two men from the company came out to look at the deck. They told us that it could be repaired and they would call us when the weather got warmer. I did not hear from them once the weather started to warm, and tried calling them over the course of a few months, March through June. Each time, I got an answering machine. Finally, in July, I tried calling and a "live" person answered. He told me they were "so busy" and they would be out in two weeks. Two weeks passed, and again I tried to get in touch with them. My voicemail again went unanswered. By this time, the cracks were multiplying, the existing ones were deepening, and the entire structure would sway and move if we walked on it. We sought help from another contractor who showed us why the structure was cracking and moving, and nothing of this deck could be salvaged as it was structurally unsound and a safety hazard. We had to demolish it and build an entirely new deck. We felt as though we gave Mark Allen ample time to correct the issue and after spending so much, we were very saddened and frustrated that they would not help us, respond to our calls, and promise to come in two weeks and never show or answer our calls after that period.