Hess Windows & Doors
About us
Since 1946 when our doors opened on Tilghman Street, Hess Windows and Doors has been offering quality products with honest and reliable service to homeowners of the Lehigh Valley and surrounding areas. Over the years, we have had firsthand opportunity to experience all aspects of the industry from the ground floor up. Hess has remained the premier service and sales provider for replacement windows, doors and patio enclosures in Allentown, Bethlehem, Easton, and surrounding areas. *No Sub-Contractors *All in-house, factory trained installers *Pennsylvania Manufacturers *PA1259 *Lead Certified Firm and Renovators NAT-25841-1 *Custom Products
Business highlights
79 years of experience
Services we offer
Custom vinyl windows - double hungs, bays, bows, casements, garden bays, picture windows, sliding & awning styles. Composite & wood windows. Vinyl sliding patio doors. Steel & fiberglass entry doors. Sidelites & transoms. Aluminium storm doors & windows. Patio enclosures. Aluminum Railings. Awnings & Porch Roofs.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.853 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 2% |
Showing 1-25 of 53 reviews
Jeanette G.
Jul 2025
They were here on time every day. Courteous and respectful of property, they answered all the questions I had. The job was completed efficiently, quickly, and on schedule. Highly recommend!
Bernadette M.
Jul 2024
My husband and I have used Hess Windows/Doors for a long time. We had Steve and Stephen G. work at our home on 7/2924. The installed a brand new French Door. Their arrival time was when they said they would be at our home. They were great! Bernadette and Rocco
Becker L.
Sep 2020
Very well. Mike and Alex worked well together. There was a little glitch but they solved the problem quickly and efficiently. They were neat and very careful of surrounding floor and area. Trim around door had to be replaced,, original too flimsy to reuse. I responded yes to "would I hire again" but all the windows have already been replaced. I definitely will recommend to neighbors. Thanks
Carole H.
Jun 2017
It went well. The workmen were very nice. They seemed to get along well with each other too. They were also very tidy. I appreciate that just as much. They also had to do some carpentry and did that well, too.
Response from Hess Windows & Doors
"Carole, Thank you for your confidence in Hess Windows and Doors. We appreciate you honest and positive review. Please feel free to contact us at anytime with questions or concerns that may arise with our products or service. Our service commitment continues long after the installation! Sincerely, Jeff Bonacci Owner Hess Window Co. 610-395-2025"
James L.
Nov 2016
All work was done without any problems.
Robert M.
Feb 2016
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George M.
Jun 2015
unknown
Response from Hess Windows & Doors
"Thank you for taking the time to share your experience. We are grateful for the opportunity to work for you. Thank you for your trust. We look forward to assisting you in any future projects. The Hess Team"
Jayson E.
Apr 2015
unknown
Response from Hess Windows & Doors
"Thank you for sharing your experience [Removed Member Name]. Also for your continued trust in Hess. If we can assist you with any future needs, please feel free to reach out to us. Thank you again! The Hess Team"
Chris S.
Mar 2015
The service and staff were wonderful, and they left the area clean. The workers were very prompt.
Response from Hess Windows & Doors
"Thank you [Removed Member Name] for sharing your experience. We are always happy to hear our customer's feedback. If we can assist you with anything in the future, please feel free to contact us. Thank you again for your trust in Hess. The Hess Team"
Donna R.
Mar 2015
It took 2 days and was very nice work. One window arrived with a scratch and was quickly replaced. Amazing. I prefer hiring a company that has a reputation and that has been around for many years.
Richard B.
Mar 2015
They were very nice to deal with at their store and when they came to do the work. They removed the old windows and installed the new ones in a couple of days and cleaned-up after themselves. There were no surprises either. We were very impressed that they replaced a large picture window that was still under warranty from the previous owner.
Kevin R.
Jan 2015
unknown
Response from Hess Windows & Doors
"Thank you for taking the time to share your experience. We really appreciate you putting your trust in Hess. Please do not hesitate to call with any questions. We look forward to helping with any future projects!"
Vincent N.
Jan 2015
unknown
Richard K.
Dec 2014
unknown
Diane C.
May 2014
The person that came out to do the quote was very nice and personable. He understood I didn't have a lot of money but really needed a new window. He measured the window. The quote I got was more than reasonable. I went for it. A couple of days later another person came to measure the window to make sure the measurements were correct. I'd say about 3 weeks later the installers came. They were on time, professional , and answered any questions I had without hesitation. The window I had in looked like it was as old as my house. They took it out and had everything done in about 3 hours. I can actually see out my living room window. There were two parts missing but the installers fixed it until the parts are available. I know I won't have to call them. The installer was very honest. Told me what I should know and what not to do until the parts come in. If I ever need anything else I most certainly will call this company first since everyone else had such high quotes. I wish I would have called them a lot sooner.
Words do not express how happy I am. A big thank you to everyone at Hess Windows!
Words do not express how happy I am. A big thank you to everyone at Hess Windows!
Response from Hess Windows & Doors
"Thank you for taking the time to share your experience. We really appreciate you putting your trust in Hess. Please do not hesitate to call with any questions. We look forward to helping with any future projects! Thanks again, The Hess Team"
John W.
May 2014
The quality of the workmanship was excellent. They did a terrific job. It passed inspection without any problem. The people that represented the company were very professional. I was looking for a certain type of awning and they were recommended by another awning company that did not do the aluminum awning. They were prompt. They were always on time. They were very courteous and they were very polite about they used our house. They strived to do everything with very high quality. If there were any problems, they cleared those out and they explained what they were doing. I will absolutely use them again. I am going to probably call them again one of these days.
Mary S.
May 2014
.. Door froze with a solid sheet of ice. Door froze shut. Latch snapped off. One year later, the inside started peeling and continued since. A call to discuss this was met with a snappy response. You will have to wait. I was told that I could schedule something and only could be before 3 pm. Inflexible hours just to look at door that cost over 600.00. I cannot recommend them to anyone.
Mschutz
Mschutz
Response from Hess Windows & Doors
"I am sorry to hear about your bad experience. We strive to maintain our customer's satisfaction throughout the years. We would be happy to take a look at the storm door in an effort to correct your concerns, at a convenient time for you. Please feel free to contact me directly at 610-395-2025 to discuss your service concerns. Thank you, Sara Trexler"
Peter D.
May 2014
We were very happy with them.
Response from Hess Windows & Doors
"Thank you for taking the time to review your experience. We are happy to hear that we were able to meet your expectations and needs. We look forward to helping you with your next project. Thanks again, The Hess Team"
Colleen D.
Apr 2014
Hess did a wonderful job from estimate to completion. They were very professional. There is a bit of a wait from the time of ordering until installation, which was explained at the time of the estimate, because they do not use subcontractors, so scheduling their crews can take some time.
Response from Hess Windows & Doors
"[member name removed], Thank you for taking the time to share your experience. We appreciate the feedback and trust you placed with Hess. If there is anything else we can assist you with please feel free to give us a call or stop in our showroom. Thank you again, The Hess Team"
Debra B.
Apr 2014
The entire experience was excellent. Our salesman was very knowledgeable and helpful. Pointed out little details and made the process very painless. They were patient and understanding when it came to installing the door. Had a very snowy winter and when door came in and was ready to be installed had about foot of snow/ice on deck. Once we cleared the deck enough and the ice melted the installation was scheduled promptly. The installer was on time and did a wonderful job. Looks great!! We had only one concern with the installation that was taken care of quickly and with no hesitation at all. We absolutely love our new door. Everyone we dealt with were very helpful, and courteous. When we are ready to install a new front door and new windows we have no question who we are calling.
Response from Hess Windows & Doors
"[removed member name], Thank you for taking the time to share your experience with us. We appreciate the feedback. Thank you also for putting your trust in Hess. We look forward to assisting you with your front door and windows. Thank you kindly, The Hess Team"
Sarah K.
Nov 2013
An appointment was scheduled when the doors were ready. Men arrived as scheduled and did an excellent job from start to finish. They were very professional, friendly, and did an excellent job. They know how to hang a door!
This is not the first door Hess has installed in my home. I've always had excellent work, professional, honest, fair people who are customer oriented--not easy to find anymore. Several of the doors they've installed in the past were not standard-size, easy installations, but they made it look easy. Why wouldn't I return to a company like that?
Response from Hess Windows & Doors
"[Member name removed], It was a pleasure to read your review. Thank you so much for sharing your experience. We strive everyday to provide a "customer oriented" business. With out happy, satisfied customers we would not be where we are today! So thank you for taking the time and placing your trust in Hess, repeatedly! We look forward to helping you with any other projects that might come along. Thank you, The Hess Team"
Thomas E.
Oct 2013
I always been very pleased with their service, and what they did for me.They are an excellent provider. I have used them in the past, and if I needed anything else, they are the first people I would call.
Response from Hess Windows & Doors
"[removed member name], Thank you for your trust, business and comments! We appreciate hearing from our customers. Please feel free to call on us for any future projects we may assist you with. Thank you, The Hess Team"
Frederick H.
Sep 2013
Hess was great. The previous homeowner used them to install windows and a back door. Had quotes from ABE and Hess. Both quotes were about the same cost, but Hess offered more variety in the styles and options available. The workmanship is beautiful, from the trim, molding and caulking, the doors are air tight and service delivered as quoted. I am completely thrilled with the results! I would highly recommend Hess for any door or window needs.
Pat B.
Sep 2013
We ordered this door replacement in March. Since the transom was a custom size, we needed to wait for the piece to be done. Worth the wait. The door was replaced and looks beautiful. The guys on the job were meticulous with fitting it and took their time with placement. They were all very professional and cleanup was complete. The guys were courteous and very professional. Steve was extremely professional and went over the care of the door. There was a piece which did not match up in the transom trim, but Steve assured me that the piece is being reordered and will be replaced so the match up will be perfect.
Response from Hess Windows & Doors
"[member name removed], First off thank you for your patience! The transom did take longer than normal to arrive, but I would have to agree that the final product does look wonderful. We strive to meet each customer's satisfaction and it is a pleasure to read feedback that reflects such success. Thank you for your kind words and review. If there is anything else we can assist you with, please do no hesitate to contact us! Thank you, The Hess Team"
Ralph K.
May 2013
We had the glass crack in a double hung dual pane window. We contacted several installers but Hess was willing to replace only one window. The salesman showed up promptly, gave us some suggestions and then a price. There was no pressure involved. We then decided to replace a second window in the bedroom to have them match. The salesman measured the window opening, but then Hess sent out an installer to double check the measurements to be sure they were correct.
The windows had to be ordered. They came within the time frame given by Hess and an appointment was set up for the next day. The installer, Steve, showed up on time and was very helpful in explaining the operation of the new windows. The installation was done very quickly and professionally. He even was able to match some trim using paint he carried with him. He left the bedroom and the garage area where he worked just as clean as when he started.
While going in and out of the garage Steve noticed a slight misalignment of the door and he offered to adjust it, which he did at no extra charge.
We were extremely satisfied with the entire experience and would definitely use them again as well as recommend them to friends.
The windows had to be ordered. They came within the time frame given by Hess and an appointment was set up for the next day. The installer, Steve, showed up on time and was very helpful in explaining the operation of the new windows. The installation was done very quickly and professionally. He even was able to match some trim using paint he carried with him. He left the bedroom and the garage area where he worked just as clean as when he started.
While going in and out of the garage Steve noticed a slight misalignment of the door and he offered to adjust it, which he did at no extra charge.
We were extremely satisfied with the entire experience and would definitely use them again as well as recommend them to friends.
Response from Hess Windows & Doors
"[member name removed], Thank you for sharing your experience! We are very happy we were able to meet your needs and satisfaction from the first call to the final install. Please do not hesitate to call with any questions or future needs you might need. Thank you, The Hess Team"
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Hess Windows & Doors is currently rated 4.8 overall out of 5.
Hess Windows & Doors accepts the following forms of payment: CreditCard
Yes, Hess Windows & Doors offers free project estimates.
No, Hess Windows & Doors does not offer eco-friendly accreditations.
No, Hess Windows & Doors does not offer a senior discount.
No, Hess Windows & Doors does not offer emergency services.
No, Hess Windows & Doors does not offer warranties.