First Impression Cleaning

They were doing a great job, but they can't keep their workers. I went through three different groups of staff in the short time I used them. It is very frustrating having to re-instruct each new group of workers on how to complete the work. One time they called me when they were running late asking if they could come later in the afternoon instead of the morning appointment they missed. Normally I can be flexible and adjust my schedule, but they called me so late that I was unable to work with them. I called them one Friday afternoon to see if they could do a quick clean for me on Saturday morning. He called me back after 2 pm on Saturday to confirm my appointment for Wednesday, but he said he never received a call from me Friday. He out right lied to me about this because they always confirmed my Wednesday appointments the day before. I didn't use them again after he lied to me.

It was wonderful!! Lani and TJ are super professional and efficient. Love them!!!

THEY CLEANED THE BATHROOMS, DUSTED, VACUUMED, AND CLEANED THINGS THEY FELT NEEDED TO BE CLEANED THAT WERE ABOVE AND BEYOND, IE.) CEILING FANS. I HAD A REFRIGERATOR REPAIR MAN OVER. WHILE THE REFRIGERATOR WAS PULLED OUT THE HUSBAND VACUUMED AND CLEANED THE DUST AND DIRT WITHOUT BEING ASKED. I WAS VERY HAPPY WITH FIRST IMPRESSION SERVICES. I WOULD USE THEM AGAIN AND RECOMMEND THEM TO FRIENDS. THANKS. JoAnne.

We got them through Angie's List. They are independent. They are very reliable and prompt. They come as and when they want. As far as stranger coming to the house, I feel everything is fine, perfectly fine. There is no problem with that at all. I do not have anything negative to say about them. They are doing a fine job for us. I am pleased with them completely and I will keep using them. I feel they can be cleaner and they could be doing better. They do a fine job but they could do better. They are perfectly fine and I am still using them because they are fine. They have been professional.

I contacted them just before they were going to Hawaii on vacation. They were to call me to setup an in-home estimate when they returned. I have not heard from. I have called them three more times since without a response.

She was going to Hawaii for a month and emailed me a quote on the cleaning services. The price she quoted was fair. I emailed her telling her i'd like to hire her but have not heard back since, which was 2 weeks ago.

Professional and courteous. Could do a better job cleaning.

I'm very satisfied with them. They are very responsive to my specific requests.

Husband and wife team that are friendly and I feel comfortable having them in my home for bi-weekly cleanings. Prices are reasonable and they're open to feedback about the cleaning and any special requests. I would recommend them to people.

Lani came to my house to do an estimate. The encounter was pleasant and professional. She told me she would be in touch with me the following day after going over the details with her husband (partner). I never heard back from her.

overall, the experience went well. Since the first time was a fill in for me on the start, they had to bring their son until it was time for him to go to school. They kept a watch on him, and he seemed fine. I have recommended Lani and TJ to my Sister in Law, and my neighbor, and hope that works out well for everyone else also.

Husband and wife team. Responded to my call within the same business day. Were prompt for estimate and gave great rates for weekly and bi-weekly service. Have been to our house once and did a good job. Will continue to use them for service.

They were prompt and adjusted their time lines to fit the needs, performed the cleaning very well and in time. The only thing missed was cleaning out of the bottom of empty counters that was mentioned initially but it was a miss on my part too ask at the end. I would recommend them for the price and quality.

She did a really good job. She was very fanatical about cleaning. She was very punctual and friendly. I couldn't ask for a better price for what she did.

They came beforehand and gave us a very reasonable estimate. They were very courteous. When they came to perform the work they were very prompt and efficient. The price matched the estimate. We would definitely use them again and recommend their services to others.

Went well aside from not being able to do our house but that's fine. Seems like large houses are a problem for them.

They arrive when promised and keep me informed of any changes. Very professional and do an excellent job.

They quoted me a very good price and were very professional. They were careful and very conscientious with their job. They were fairly priced and did a very good job. I liked their services and will use the same in future.

I called First Impression Cleaning to hire a service for a one-time cleaning job and Leilani came and did an estimate. She came on time for the estimate, and she was very professional yet very friendly, looked over the house, took notes and agreed to call within 2 days with her estimate. She called within the agreed on timeframe, and her estimate was very reasonable. She made an effort to come when i needed her to, not just when she could fit it in her schedule. Her and her partner (husband) arrived on time and started work immediately. I had to go back to my office but i felt very comfortable leaving them to do the work while i wasn't there. They own the business and have a real stake in being professional and trustworthy, which you won't find with other "brand name" cleaning services. They did a great job - it was exactly what i wanted done, which was a better job than i would have had the time or inclination to do myself. This started out as a one-time cleaning since i was hosting a family birthday party, but i will most likely be calling to get them on a regular basis. In my opinion, First Impression Cleaning does an excellent job and is well worth the fee they charge.

Excellent service. Friendly, attentive and professional. Everything you would want and expect from a housecleaning service. I have used this service on numerous occasions and will continue to do so.

They are now coming every 2 weeks and have been extremely dependable.

Overall experience is great. First Impression owners are the cleaners, so you are not dealing with any outside employees. The go that extra step to clean bedroom floors, kitchen cabinets, dirty spots on the walls, etc.

It has been excellent and I continue to use them.

Am very satisfied with work performed.

This cleaning was first rate. The owner provided me with an estimate based on just the work I needed: a full cleaning of two bathrooms and vacuuming and dusting of everything else. She seemed honest and competent, and I was not disappointed! She arrived on time and performed the cleaning with a keen eye for detail. Being the first cleaning, it took longer than anticipated. But she stayed until the house sparkled and kept to the quoted price. She offers $$ off on first and second cleanings as well as for referrals. I was so pleased I hired her for weekly cleanings.